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Holiday Inn Hotel & Suites St. Catharines Conference Centre
Ranked #3 of 7 Hotels in St. Catharines
Reviewed 25 February 2014

I went to St Catherines on a business trip from UK; not quite sure where it is, or what the town is famous for, other than the proximity to Niagara Falls. Unfortunately I had little time to check out the bowling or the swimming, but the hotel was the usual Holiday Inn standard, with sensible, polite and mature staff. I had the breakfast option and enjoyed the variety; and the in-room dining was good. The room was big and comfortable, with good heating, and very quiet. A pleasant stay.

  • Stayed: February 2014, travelled on business
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Thank ManInSuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom N, General Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this reviewResponded 7 March 2014

Thank you for staying with us on your trip. Please keep us in-mind for future bookings.

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229 - 235 of 324 reviews

Reviewed 5 February 2014

Good location close to highway Toronto - Niagara. Very nice, clean and updated rooms. Hotel smells fresh, which with wall to wall carpeting is not always obvious. Good restaurant on-site. Bowling alley with lots of lanes, good activity for evening (next to restaurant. Cady store with coffee and more in lobby (extra to the hotel amenity shop). Fuel sation nearby. Excellent reception staff, accurate billing.

Room Tip: Maybe higher rooms not to be too close to bowling though on 4th floor, we had no issue whatsoever.
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  • Stayed: February 2014, travelled on business
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1  Thank Chris3436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom N, General Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this reviewResponded 7 March 2014

I am glad you enjoyed our Parkway Lanes Bowling ally. Thank-you for staying.

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Reviewed 14 January 2014

We stayed at this property for New Years Eve. We did the rock and bowl night in the bowling alley and what a fantastic choice. We had the all inclusive package with all you can drink and bowl with a nice buffet around 9:30pm. We han an absolute blast. the group on the next lane ( #7) joined in all of our crazy antics and at the end of the night joined us in a sing song.
The room we had was an upgraded suite with everything we needed, this was a nice gesture from the management. We also received vouchers for a complimentary brunch the following day in the JJ Kapps restaurant, which I must say was excellent. The full package of room, bowling etc. was worth every single dime.. If they have that same night at the end of 2014 we will certainly be there. This property is certainly the best Holiday Inn property that I have stayed at, and I have stayed at several during my work and personal travels.
Thanks to each and every member of the staff that we had the pleasure of meeting
One extra thing for the management of the hotel... Our waitress was brilliant,, she deserves recognition.

Cheers and see you again

George R Fail
St Davids, Ontario.

Room Tip: Suites are fabs
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  • Stayed: December 2013, travelled as a couple
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1  Thank GRF1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom N, General Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this reviewResponded 7 March 2014

Thanks George for a fantastic review! I look forward to seeing you again next year. Yes we will continue the tradition of the Bowling party !

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Reviewed 7 December 2013 via mobile

The hotel beautifully renovated! What it lacks is great customer service. The service in the Outlets was dismal. Our server abandoned us for 45 mins. In our room, we had the alarm go off in the middle of the night and the TV kept malfunctioning. Upon check-out we weren't even asked how our stay was, we had to tell them ourselves. Our concerns did not seem to be taken seriously.

  • Stayed: December 2013
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3  Thank Hsquared721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom N, General Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this reviewResponded 11 December 2013

Thank you for your review! On Behalf of your entire team I am sorry that you were not treated they was that you should be treated! We strive to be the best at service and from your comments we did not keep that promise. If there is anything you need please contact me directly and I will Make sure that you are take care of. Tom.nitso@honhotels.com

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Reviewed 17 November 2013 via mobile

We stayed here with a rewards night. We booked a standard room, and they upgraded us to a one bedroom suite, without us even asking. What a nice treat! A lot of amenities at this hotel. The kids loved it. The food at the attached restaurant was good.

  • Stayed: November 2013
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1  Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom N, General Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this reviewResponded 11 December 2013

Thank you for staying with us! We Value your business and thank you for being part of IHG Rewards. Please stay with us next time you are in the city.

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Reviewed 8 October 2013

While the rooms and amenities in this hotel were acceptable, the noise level was not. On the only weekday morning of our stay, the elevator right outside our room ( which I had in error assumed to be a service elevator) pinged loudly every few minutes starting at 5:30 am, and continued until we left the hotel at about 9 am. On the subsequent nights the late night noise from the ballroom and in the hallway was terrible. Evidently there were several wedding parties filling the rooms on the upper floors, and as all those wedding guests returned in the wee hours to their rooms, they had to party right past our room on their way to that elevator. A simple solution would be to put the non wedding and banquet guests on the floors above. The hotel staff was decidedly unhelpful, and we were made to believe we were "lesser" guests as we were not part of the wedding parties. I would not recommend this location.

Stayed: September 2013, travelled with friends
Thank Hazel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this reviewResponded 23 October 2013

Dear Hazel S,

Thank you for staying with us and taking the time to provide feedback. We are constantly striving to provide our guests with the highest level of service that they have come to expect from our hotel and I regret that we have failed to deliver. We are deeply sorry for the inconvenience you experienced due to the noise challenges and staff service which fell below your expectations. Your feedback is greatly appreciated as it aids us in ensuring such issues are resolved. I do hope you decide to give us another chance for a future stay and show you how great our hotel is..

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 7 October 2013

It saved us some money but we had to make that 15min drive everytime we wanted to go by the falls... Other than that everything was great! The drive quick I would have just rathered stayed on the falls instead but this hotel saved us a lot of money so I can't complain. We were there for labor day.

  • Stayed: September 2013
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Thank sbaybe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom N, General Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this reviewResponded 1 November 2013

Yes we are short drive to Niagara Falls and Yes you will save tones of money staying with us and have a top notch experience too.

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Additional Information about Holiday Inn Hotel & Suites St. Catharines Conference Centre

Address: 327 Ontario St, St. Catharines, Ontario L2R 5L3, Canada (Formerly Quality Hotel Parkway Convention Ctr)
Phone Number:
Region: Canada > Ontario > St. Catharines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in St. Catharines
Price Range: £92 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites St. Catharines Conference Centre 3*
Number of rooms: 181
Official Description (provided by the hotel):
Welcome to Holiday Inn Hotel & Suites St. Catharines Conference CentreFor your Niagara Falls vacation or business trip, choose the 100% smoke-free New Holiday Inn & Suites St. Catharines Parkway Conference Center St. Catharines - Niagara hotel. You'll be less than 10 minutes from the falls as well as close to area businesses and Niagara-area attractions and wineries.Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, TRW, Seaway Marine and Brock University. We make it easy to do business by providing free high-speed Wi-Fi Internet access, rooms designed for business guests, the city’s largest Conference Center with 20,000 sq. ft. of flexible space including full catering services.Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines and Niagara Falls, Ontario.Our hotel's amenities are the region's best. You can enjoy an indoor pool or workout in an adjacent Fitness Centre. Kids and adults too love our Parkway Lanes Bowling and Entertainment complex featuring disco bowl. From dining at JJ Kapps Restaurant to Life Experience Packages, the Holiday Inn is the finest of hotels. ... more   less 
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Also Known As:
Holiday Inn And Suites Parkway Conference Centre
Holiday Inn & Suites Parkway Conference Centre Hotel St. Catharines
Quality Inn St Catharines
Quality Hotel St Catharines
Holiday Inn Hotel & Suites St. Catharines Conference Centre Ontario, Canada

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