The noretta is disgusting. We stayed there for the night of my daughters jack and Jill, well we didn't end up staying there. When we entered the room it smelled of smoke and mold, there was dust and cobwebs on everything. We wiped the bathroom floor and it was black on the toilet paper. The sheets smelled musty so we left to buy our own as we weren't sure were else to stay as were not from the area, we left as we couldn't find the manager, and were unable to purchase sheets because zellers closed. We asked our daughter to talk to them in the morning about a refund as we didn't want to go back to find the manager because now we were late for the event. The next day the manager was rude to my daughter and said said that the bathroom floor is what you get in the noretta and he would have given us another room if we wanted ,however, My daughter went to the other rooms they were disgusting as well. He basically kicked her off the property for asking for a refund. I called later to re ask for a refund and explain the situation, he accused me of smoking in the room so that was why it smelled,and said we stayed there all night even though we drove back to Newcastle at midnight. Not acceptable and our family will be cancelling rooms for the next event there. No one should stay there it is disgusting and has unfriendly and rude management.
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- Also Known As:
- Noretta Hotel Stratford
- Noretta Motel Stratford, Ontario, Canada