We have stayed at this hotel before when it was a Best Western. Now it is part of the Vintage Inn group and would have to say that service has decreased dramatically . Having stayed at Vintage properties, this one REALLY needs to come up to their standard. We had to have our "key" reset three times. The Gastro Pub's service is deplorable. We had breakfast one morning, the server kept coming back to be reminded of our order and still got it wrong. Wrong tea, wrong breakfast items. At dinner we waited more than one hour to receive our entree's. The server was very apologetic, I guess the kitchen staff were having issues. The food, when it eventually arrived, was delicious but we had another wait for desert. Since we had tickets for a show we were worried we might not get there on time, fortunately we just made it. The Stratford Festival is so integrated with local restaurants, thus the restaurants need to get their act together and make sure food is served to coincide with show times. We have another two reservations at this inn, hopefully service will have improved !!
- Official Description (provided by the hotel):
- Welcome to The Parlour Inn! Downtown. This historic property is located in the heart of the downtown and just minutes away from Stratford's business parks, Stratford festival theatres and adjacent to the University of Waterloo Stratford Campus. Fantastic dining room and Steakhouse on site. Meeting and conference rooms available. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus The Parlour Historic Hotel Stratford
- Best Western Stratford
- Stratford Best Western
- The Parlour Inn Stratford, Ontario, Canada