Pros: - The room was well presented. - beds and bedding were comfy, where keeping the a/c on at night was okay to match the duvet! - was offered a firm and soft pillow on each bed. This was nice to accommodate more than just one head! lol - Loved all the treats offered in the bathroom - especially the regular sized hairdryer in it's own bag vs. the little one's mounted to the wall. - Check-in was fast enough and the hotel and room's appearance was clean and well displayed/set-out. Cons: - Billing - at check in, asked if CAA could be applied to the pre-booked rate rec'd online. Was told okay. Morning after, reviewed billing at our door step only to see a higher rate. Was only given the CAA rate, which was higher than our pre-booked online rate by + $25.00. We weren't told of this at the time we questioned the CAA rate. The rate was put back to our pre-booked rate without any other reductions or compensations. What happened to their 100% satisfaction guarantee? Note to self: nothing's ever free! - Room amenities - TV issue was a concern. Problems with the TV was when trying to hook up our Wii console. TV accepted the red/yellow/white audio and video plugs for the Wii console to feed with the TV, but as soon as the Wii was turned on, the display for all menus and games were on black and white screen. This Wii was used thru the whole trip at different places and never had this problem. (Since back at home the Wii is working fine too.) The kids didn't 'care' so much of the color as they were just happy to play a game, however, if Hampton Inn's are advertised to have the over-and-above services/amenities, keeping something so simple as a game console connection should be second-nature. - Pool - towel supplies. Staff should be on a towel stock check schedule of the pool's towel inventory at many times during the day and evening, and not when guests remind them. In the evening, we had to ask for more towels at the front desk as there was a party of 7 along with us swimming and there was only two towels on the shelf. For the next morning, we had to inform the front desk that there was only 2 towels left on the shelf after our swim. There were only 6 towels on the shelf when we got in the pool area and we took ours and put them aside just in case more people came in to swim and needed them. (I would've mentioned to others to ask for some before jumping in the pool, but no one came in.) If we didn't let the front desk know, who's to say that a group of +2 might have been somewhat dissatisfied with this pool service. Pro: - Pool - towel supplies. On a plus side, regarding the morning scenario, within minutes of telling the desk, we saw a service staff walking towards the pool with a dozen or so towels to stock the shelf as we walked to catch the elevator to our room. Kudos to that! There is also an awesome pizza place that you can order from and they deliver right to your room without any front desk calling you or you having to come down to get the order. They're well known with the hotel and their pizza's were awesome! I wish I could share the name, but the hotel would know as they highly recommend them!
- Official Description (provided by the hotel):
- The Hampton Inn by Hilton, situated at the Gateway to the City of Sudbury with warm furnishings, comfortable surroundings and meaningful extras...We love having you here! ... more less
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- Also Known As:
- Hampton Inn Sudbury Hotel Sudbury
- Sudbury Hampton Inn