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“noisy, unhelpful and not near anything to walk to”

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Lexington Hotel - Sudbury
Ranked #13 of 33 Hotels in Sudbury
Ottawa, Ontario, Canada
2 reviews
“noisy, unhelpful and not near anything to walk to”
Reviewed 17 October 2012

asking questions from internet to cab calling were met with mixed help and little interest.
it was noisy and disruptive at 1 am on a tuesday night.
impossible to walk anywhere from hotel, no sidewalks or restaurants in easy walking distance, and the hotel lounge isn't even always open, that said the only nice bit was complimentary drink in lounge and service there.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaCor11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, Guest Relations Manager at Lexington Hotel - Sudbury, responded to this review, 19 October 2012
We would like to first thank you for taking the time to share your comments with us. We value guests such as yourself sharing your thoughts as it allows us to improve upon problem areas. We apologize that your stay was not up to acceptable standards. We are glad you enjoyed the lounge, and we promises that should you stay with us in the future, we will endeavor to make your stay a memorable and enjoyable one.
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118 reviews from our community

Traveller rating
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28
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
Reviewed 5 September 2012

I stayed here on a recent trip to Sudbury. I found the hotel to be comfortable and it met all my needs. The food in the restaurant was tasty and offered very large portions. The staff was friendly and accommodating. The hotel was quite full that night, but my questions and my request for extra towels were met quickly and with a great big smile.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisaquilt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, Director of Sales at Lexington Hotel - Sudbury, responded to this review, 13 September 2012
I would like to sincerely thank you for taking the time to share your comments with us. I am happy to see that you enjoyed your stay with us and we look forward to hosting you on your future visits to the Sudbury area.
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Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 August 2012 via mobile

Okay, I have stayed in 17 hotels in the last six weeks alone. I travel a lot. I have Never written a negative review, I figure, we all make mistakes and have our "off" days. But this place begs for a negative review. To walk in the place you must walk through a minefield of cigarette butts, so many that they are stuck to the bottom of your shoes and thus the hallways are littered with Butts. the public areas are filthy and your skin crawls thinking about sleeping here. I tried to cancel my reservation at NOON and was not accommodated, the hotel is virtually empty tonight. To add misery to agony the town is much like the hotel, run down, dirty and shabby. Go someplace else.

Stayed August 2012
Helpful?
1 Thank Tom1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, Guest Relations Manager at Lexington Hotel - Sudbury, responded to this review, 1 September 2012
Thank you for taking the time to send us your comments regarding your stay at our establishment. I sincerely apologize that our hotel and our city did not meet your expectations. I understand that the cigarette butts from the wedding the night before were cleaned up that day, but you are correct, that is an issue that should have been rectified immediately. We strive to make all of our guests experiences a positive one, and I apologize that your experience was not up to par.
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Travellers are raving about these Sudbury hotels

Toronto, Canada
1 review
Reviewed 24 May 2012

Visiting Sudbury for work, or to visit family, requires a comfortable, convenient hotel that is accomodating and safe. This hotel provides excellent service, meals and assistance for all sorts of things that "pop up". The employees make me feel like family - and assist in any way that they can. I have visited this hotel many times, and will do so again in the future. It can be my home away from home while in Sudbury!

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, Guest Relations Manager at Lexington Hotel - Sudbury, responded to this review, 28 May 2012
Thank you for taking the time to send us your comments. We thank you for your continued patronage and look forward to hosting you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Markham
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2012

Before my first stay there, I was somewhat scared after having read the reviews online. However, this was the location for my seminar and the convenience won out. I was very surprised with how pleasant things were on my first stay there. I have since travelled to Sudbury twice more and I am quite happy with the facilities. While it certainly is not a new hotel, the price as well as the quality of the restaurant and friendliness of the staff lead me to use this as my home away from home when I am in Sudbury.

  • Stayed April 2012, travelled on business
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Helpful?
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, Guest Relations Manager at Lexington Hotel - Sudbury, responded to this review, 2 May 2012
Thank you for sharing your wonderful remarks. I am happy to hear that you enjoyed your stay, and we look forward to welcoming you back again.
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Brantford, Canada
Level Contributor
3 reviews
Reviewed 25 March 2012

We stayed there in relation to a trip I took for work, but I was able to bring the family with me. I enjoyed the hotel and the city in general. The employees were fantastic and I was treated with courtesy my entire stay.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 January 2012

Stayed here for 1 night, and was pretty happy with overall service. When I got there, got a voucher for a free drink, which was nice. They have a pretty good restaurant and bar, where can also watch a hockey game on large screen TV. I reserved. Queen size suite, and it was definitrly worth the extra $5. The only thong to keep in mond is that they do not have continental breakfast, although they do offer pretty good breakfast from a menu, but it does take 15 - 20 min to get your order, so if you have a meeting to attend to, give yourself at least 45 min, in order to have enough time for relaxing full breakfast. Lastly, i totally do not understand where all the negative reviews are coming from.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vozhd7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, Guest Relations Manager at Lexington Hotel - Sudbury, responded to this review, 29 January 2012
Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lexington Hotel - Sudbury

Property: Lexington Hotel - Sudbury
Address: 50 Brady St, Sudbury, Ontario P3E 1C8, Canada (Formerly Howard Johnson Plaza Sudbury)
Phone Number:
Region: Canada > Ontario > Northeastern Ontario > Sudbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 33 Hotels in Sudbury
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lexington Hotel - Sudbury 3*
Number of rooms: 77
Official Description (provided by the hotel):
Situated in the heart of downtown Sudbury, our newly renovated and modernized hotel and conference center is a home away from home for all of our guests. Our number one priority is creating an exceptional guest experience. We want you to feel the comforts of home mixed with the luxuries of traveling. All of our guests enjoy our on site full service restaurant and exchange bar, free hot buffet breakfast, free WI-FI and free parking. We also have a business center and fitness center on the property as well as a section designated for travelers with pets. Within walking distance of the Sudbury Arena, Sudbury Theater Center and many local restaurants. Close to Health Science North, the IMAX and many other attractions that Sudbury has to offer. From everyone at the Lexington Hotel, we hope to see you soon. ... more   less 
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Also Known As:
Howard Johnson Sudbury
Sudbury Howard Johnson

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