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“Another Stay @ Sudbury Inn”
Review of Econo Lodge

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Econo Lodge
Ranked #11 of 33 Hotels in Sudbury
Toronto, Canada
1 review
“Another Stay @ Sudbury Inn”
Reviewed 23 February 2014

Stayed @ sudbury Inn few months after the last time , again, was very pleased . Rooms are perfectly cleaned and well maintained. Front desk staff are very helpful. Good wi-fi and continental breakfast. I will back.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Econo Lodge, responded to this review, 26 February 2014
Dear Valued Customer,
Thank you for taking the time to write this review on our property. We are so thrilled that you enjoyed your stay with us and found our room to be modern and clean. We are happy to hear that you enjoyed our breakfast and Welcome Home Reception too. We hope that you choose our hotel on your next trip to the area.
With Hospitality,
Jay Mahida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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119 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 February 2014 via mobile

I was on my business trip to Sudbury and heard something new about this hotel and wish to try. I found the quality of room is great and well equipped. I enjoyed my stay and back again. In bonus restaurant at this hotel has great quality food and am quite impressed. I am recommended to others too.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Econo Lodge, responded to this review, 26 February 2014
Dear Valued Customer,
Thank you for sharing your opinion for our property. We are so glad that you enjoyed your recent stay with us. We look forward seeing you again on your next trip to Sudbury.
With Hospitality,
Jay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
toronto
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 February 2014 via mobile

I stayed here while attending a function - the reservation was made for me by the people who in invited me to the function. The staff have no clue how to talk to guests - responses are rude, defensive and abrupt - don't take my word for it: read the hotel operators responses to unfavourable reviews here on TripAdvisor. I won't return or recommend this place to anyone...EVER.

This is a tired property sporting a sloppy coat of paint here and there, a new toilet paper dispenser mounted next to the holes where the old one was and a cheap vanity sink, while keeping the same nasty tub and the same nasty windows.

BONUS: Upon arrival, we observed mice in the hallway that scurried beneath the doors into the rooms.

You've been warned!

Stayed February 2014, travelled on business
Helpful?
3 Thank genehardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Econo Lodge, responded to this review, 20 February 2014
Dear Valued Customer,
We are very much regret to write down that your recent stay with us was disappointing you and inspired you to write something which is in revenge manner. What we investigated in this is mentioned as under;

1. Our staffs are well trained and highly committed to their responsibilities in terms of hospitality business and we proud to have great services and property. We @ Sudbury Inn believe in maximum attention on each customer review to respond in the best true manner and that we did in last review (we accepted our mistake). But the way of your is very-very different and…..

2. Your room is reserved by someone on their Credit Card and upon your arrival / check-in refused to even sign the payment receipt as well denied to give your credit card for security reason as per motel policy.

3. A room you stayed in is our newly renovated room (Premium) and we cannot accept wrong / false allegation as what you tried to share in your opinion.

4. Our understanding was that initial check in time made you upset and then immediately you complained about the mice which our guaranteed Pest Control company refused that kind of movement and very next day even we call them to inspect and they assure none of that kind of incidents or symptoms found. Why we cannot go with some legal action against this kind of wrong allegation, please explain to us ASAP. On your complaint, our people acted right away and few of your companions said unfavourable few things about you and advised us to avoid you.

5. Very next day you called @ front desk asking to late checkout for around 1.30 pm and agreed to pay before the check-out time (11 am). You could neither pay nor given us your credit card number just for the assurance. At last front desk followed with you by 12.10pm and you become mad and use all kind of bad languages for the front staff. After this our staff called immediately that person who reserved a room for you and “He apologised for your misbehaviour and assured us that he checked out very soon”. We expect that still you should fulfill your commitment of paying extra for late check-out but unfortunately even though you checked out @ 1.05pm, not paid single buck for the late checkout.

At last, thanks for your unfair opinion and uncommitted judgement for someone before having to look yourself in the mirror.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
Reviewed 17 February 2014

After a 30 hr drive from alberta, we were in dire need of a good nights sleep...the room was cheap, and it showed. Very poorly insulated hallways and ice cold rooms. In order to warm up the room, you were required to have the heater (that sounded like a jet engine) roaring all night long. The room was for the most part clean, but very uncomfortable. I have seriously slept on softer floors than that bed was. Thank you sudbury in for providing me with the unbearable nights sleep that I really didn't need! The trip back home will definitely be involving a different hotel. Not impressed

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robndal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Econo Lodge, responded to this review, 18 February 2014
Dear Valued Customer,

Thank you for taking the time to share your review of the Sudbury Inn. We value your feedback and are very much regret to write down on your comments about the heater. We are sincerely apologise that our front desk operator has taken false decision of giving particular room as we noticed from previous customer and we already ordered for the parts to eliminate that particular problem.

We @ Sudbury Inn are committed to provide the best hospitality with our whole hearted integrity in this business. We aim to go above and beyond for our guests to ensure their stay is comfortable and pleasant. We hope you stay with us so we can provide you with a superior experience. It is my humble request to you, please come and stay with us when you return back home and assure you our satisfied quality of excellent services

Once again, we felt sorry for having you inconveniency during your long trip and hoping to get back last chance to show our transparent caring nature hospitality. Please call ahead @ motel number and look for JAY to get better compliment on your return stay.
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Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 December 2013

Room was newly renovated, clean and quiet. On site restaurant is awesome. continental breakfast was adequate. Staff was very helpful and accommodating. Will return next week for a longer stay. Price was very reasonable.

Room Tip: Take a renovated room on the main floor.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zekekate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Econo Lodge, responded to this review, 10 December 2013
Thank you for taking the time to write this review on our property. We are so thrilled that you enjoyed your stay with us and found our room to be modern and clean. We are happy to hear that you enjoyed our breakfast and Welcome Home Reception too. We hope that you choose our hotel on your next trip to the area.
With Hospitality,
Jay Mahida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Hope, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 23 October 2013

Can not complain about our 4 night stay while husband had work to do, the renovated rooms are nice, comfortable, clean , free wifi kept me busy. No there is not much around, located in an industrial area but again the price gave us more then most places in that price range. Breakfast included, with yummy waffles you can make yourself. Water for washing took awhile to heat up so was a minor inconvenience.

Room Tip: Premium rooms on main floor were great value.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank banjostef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Econo Lodge, responded to this review, 29 October 2013
Dear Valued Customer,

We are delighted to hear that you enjoyed your stay with us. We tried our best to renovate the hotel to a high standard and we love to get feedback such as yours! It really shows that all the hard work was worth it. I'm glad we provided you with outstanding service.

Again, thanks for taking the time to share your thoughts on our hotel. We are more than happy to welcome you back so that we could provide you with another superior experience.
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Sault Ste. Marie, Canada
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 October 2013

We were pleasantly surprised by our trip to the Sudbury Inn. We were concerned at first as it seemed so quiet, but all in all we had a good night sleep, which is basically all we wanted. The renovations are great and the rooms very nice and clean. The kids enjoyed themselves and we would def. come again. On the down side, it does take a while to get the hot water in the morning, but this is no big deal. The hotel is right behind Dynamic Earth. There doesn't seem to be that many places to eat around the hotel, but hopefully the restaurant will be up and running next time we come.
Good Luck to the Sudbury Inn. Hopefully you will be offering nice accommodation for years to come

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Econo Lodge, responded to this review, 16 October 2013
Dear Valued Customer,
We're glad you found our accommodations clean and comfortable during your stay and the room exceed your expectations. Your feedback is important to us as guest satisfaction is our top priority. We sincerely apologize for the area we fell short of meeting your expectations and any inconveniences you experienced as a result. We hope you'll return again soon to enjoy our hotel and NEW RESTAURANT.
Thank you again for writing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge

Property: Econo Lodge
Address: 1145 Lorne St | ON, Sudbury, Ontario P3C 4S8, Canada
Phone Number:
Region: Canada > Ontario > Northeastern Ontario > Sudbury
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
#2 Best Value Hotel in Sudbury
Price Range (Based on Average Rates): £
Hotel Class:2 star — Econo Lodge 2*
Number of rooms: 34
Official Description (provided by the hotel):
Welcome to the newly renovated and upgraded a Choice Group Hotel - EconoLodge,Located in mining town Sudbury Ontario.We are the closest hotel to the famous Big Nickel and Dynamic Earth. We are only a 10 minute drive to many of our beaches and parks as well as Ramsey Lake and Science North.Come stay in our lavish newly renovated rooms. All rooms include a large flat screen TV, fridge, microwave and coffee / tea maker. We also provide free high speed WiFi internet, continental breakfast, on site coin laundry, ample parking for even the largest of vehicles and an on site restaurant.Coming in for business? Our location is prime to keep you close enough to the city to making travelling easy but without being too close to the hustle of downtown. We are right on Hwy 55, close to Copper Cliff and Vale Inco.Our friendly and knowledgeable staff are here to assist with any of your needs and will strive to make your stay as pleasant as possible. ... more   less 
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Also Known As:
Knights Inn Sudbury
Sudbury Knights Inn

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