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“Mixed feelings”

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Radisson Hotel Sudbury
Ranked #9 of 33 Hotels in Sudbury
Reviewed 31 August 2014

The hotel room was comfortable and clean. Good location. We had dinner in the hotel restaurant which was okay and with very friendly service. Breakfast was, however, a very annoying experience: more than 30 minutes wait time, no real apologies, food quality not convincing.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Radisson Hotels
Thank Britta3101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRADISSONSUDBURY, General Manager at Radisson Hotel Sudbury, responded to this reviewResponded 13 September 2014

Dear Guest:

Thank you for your constructive comments that you wrote regarding your recent stay with us. We are pleased to read that overall you had a wonderful stay but I would like to apologize if we failed to service you at the highest level in our restaurant. I assure you that I have shared your comments with our Food and Beverage team so that we can take appropriate actions that this does not repeat itself in the future. Thank you for taking the time to write on TripAdvisor as we value your comments.

Regards


Patrick Trihey
General Manager

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378 - 384 of 537 reviews

Reviewed 28 August 2014

My family and I found the stay at the Radisson to be a relaxing and enjoyable. The room was spacious, clean and the beds were very comfortable for every member of our family including the pullout couch.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRADISSONSUDBURY, General Manager at Radisson Hotel Sudbury, responded to this reviewResponded 13 September 2014

Dear Guest:

Thank you for writing this wonderful review on TripAdvisor. We are thrilled that you and your family had a pleasant stay with us, this is exactly what our team wants to hear. We do hope that you will come back and visit us again in the magnificent city of Sudbury.

Regards


Patrick Trihey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

new, clean,pleasant and helpful staff, centrally located,lots of parking,great facilities overall great experience, restaurant in hotel area rooms were great with lots of room , coffee,iron,hair dryer

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Radisson Hotels
Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRADISSONSUDBURY, General Manager at Radisson Hotel Sudbury, responded to this reviewResponded 13 September 2014

Dear Guest:

Thank you for your positive comments regarding your recent stay with us, we value your business and we look forward to your next visit to Sudbury in the hopes that we can serve you again.


Regards

Patrick Trihey
General Manager

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Reviewed 25 August 2014

Well located hotel, right in the downtown heart of Sudbury. But hotel is "tired" and in need of upgrade and improvements... Front staff, both at time of check in and check out, just average to a bit slow... And service at hotel restaurant was rather slow as well... although food was good.

  • Stayed: August 2014, travelled on business
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    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Radisson Hotels
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRADISSONSUDBURY, General Manager at Radisson Hotel Sudbury, responded to this reviewResponded 13 September 2014

Dear Guest:

I apologize if you did not feel that you received the value that you had expected while staying with us. Our ultimate goal is to make sure that your experience is always extremely memorable, if you would like please contact me directly and I would be more than happy to offer you on your next visit to Sudbury a complimentary room night in the hopes that you will have an outstanding future stay with us. We value your business.

Regards

Patrick Trihey
General Manager
705-675-1123

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Reviewed 21 August 2014

Our room was neat and tidy, house cleaned every day. All staff from management to housekeeping were friendly and willing to help at any time...this was my second time staying here and both experiences were awesome..thank you Radisson staff.

  • Stayed: August 2014, travelled with friends
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    • Location
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Review collected in partnership with Radisson Hotels
Thank Nick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRADISSONSUDBURY, General Manager at Radisson Hotel Sudbury, responded to this reviewResponded 27 August 2014

Dear Guest

Thank you for your great comments! Our team at the Radisson strives on great customer service and comfort in our rooms, I am pleased to read that you did receive exactly that! I do hope that you will stay with us again in the near future and in the meantime thank you for your trust in us.


Regards


Patrick Trihey
General Manager

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Reviewed 20 August 2014

If you like a relaxed hotel that is staffed with friendly helpful people than the Radisson is the best. The rooms are spacious and clean. The beds are so comfortable! However, it is the staff that make the place so great and comfortable to stay in.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Radisson Hotels
Thank paradoxrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRADISSONSUDBURY, General Manager at Radisson Hotel Sudbury, responded to this reviewResponded 27 August 2014

Dear Guest:

Thank you for sharing this wonderful review sharing your experience at the Radisson Hotel Sudbury. It is always truly a pleasure to read such nice comments regarding your stay with us and most importantly how you commented on our staff. I have taken the liberty to share these comments with the team and I know that they will appreciate it just as much as I did.

We do hope that you will come and visit us again in the near future and thank you for all the positive feedback.


Regards


Patrick Trihey
General Manager

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Reviewed 11 August 2014

Our accomodations were wonderful. Very clean and friendly, courteous staff. The problem was with the restaurant on site. It took at least an hour to get our order put in and then another hour to actually get what we ordered. This was just for bacon and eggs for breakfast.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank Vera R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRADISSONSUDBURY, General Manager at Radisson Hotel Sudbury, responded to this reviewResponded 27 August 2014

Dear Guest

Thank you for taking the time to write a review on TripAdvisor. I was pleased to read that you enjoyed your stay with us, but was disapointed to find out that you did not like your experience in our Pestos restaurant. I assure you that I have shared your comments with our Restaurant Manager so that we can act proactively in making sure that this does not repeat itself. Once again thank you for your time and we do hope that you will choose the Radisson Hotel again should your travels bring you back to Sudbury.

Regards

Patrick Trihey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Sudbury

Address: 85 St. Anne Road, Sudbury, Ontario P3E 4S4, Canada
Phone Number:
Region: Canada > Ontario > Northeastern Ontario > Sudbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Sudbury
Price Range: £70 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Radisson Hotel Sudbury 3*
Number of rooms: 147
Official Description (provided by the hotel):
Located downtown the Radisson Hotel Sudbury welcomes guests to the heart of the city's bustling financial and performing arts districts. Just minutes from all Government Offices and Hatch and CCAC, our location is perfect for the corporate traveler and family getaways. Our Sudbury hotel features 147 newly-renovated, elegantly appointed guest rooms that offer complimentary secured Wi-fi and 37" LCD televisions with pay-per-view movies. On-site amenities include 32,000 square feet of convention and meeting space, a state-of-the-art fitness room and Sudbury's largest indoor swimming pool and hot tub. Make your reservation at the Radisson and see what sets it apart from other Sudbury hotels. Pets are welcome ($25.00 per day). ... more   less 
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Also Known As:
Sudbury Radisson

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