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“Average budget hotel”
Review of Comfort Inn

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Comfort Inn
Ranked #9 of 33 Hotels in Thunder Bay
Reviewed 16 August 2014

Arrived around 7pm after a long drive from Winnipeg - there were 3 other check-ins at the same time, keys were not pre-set so it took some time to check in and make all the keys

Room was on second floor (no elevator) which was alright considering we had small suit cases

Room was on the smaller size with fridge and microwave plus a small couch

Free breakfast was good but busy so go early

Room was not the cleanest (wrapper on floor, behind toilet seat, threadbare towels) but was serviceable

Overall average stay

Room Tip: Ask for ground floor
See more room tips
  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Scobiela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this reviewResponded 26 August 2014

Thank you for your review of our hotel following your recent stay with us. I'm am sorry that you found the room to be in need of further housekeeping. I have addressed this with our housekeeping team, as this is certainly not indicative our our usual high standards of guestroom cleanliness. I do hope we will have the opportunity to welcome you back!
Best regards,
Sherri Locke, CHA

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197 - 203 of 269 reviews

Reviewed 11 August 2014

Pros: The beds were decent, the TV was nice. There were enough outlets for all of our charging needs. The continental breakfast included waffles from a wafflemaker.

Cons: Could have been cleaner: there was a lot of dust, and we found a candy wrapper behind the desk.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
1  Thank RoapTripper3081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this reviewResponded 14 August 2014

Thank you for your comments regarding your most recent visit with us. I'm sorry that you found your room to be dusty and our housekeeping staff missed a candy wrapper in the room. We certainly do strive for higher standards than this. I certainly do hope that you will consider staying with us in the again!
Best regards,
Sherri Locke, CHA

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Reviewed 7 August 2014

Don't let the exterior fool you - the interior has been very nicely renovated and was delightful to stay in. Prices seemed a bit high, but apparently on par with the area, and in the end it was worth it. The room was quiet and comfortable, the breakfast and breakfast areas were very pleasant, and the staff were friendly and helpful.

  • Stayed: August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Jonathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this reviewResponded 11 August 2014

Thank you for taking the time to post your kind review on Trip Advisor. It is great to know that we are successful in satisfying out guests. Thanks for mentioning our recent renovations, and I am pleased you had time to enjoy our full hot breakfast prior to your departure. We hope to see you again soon!
Best regards,
Sherri Locke, CHA

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Reviewed 13 July 2014

Very helpful and accommodating staff. This was our overnight stop on a trip through to Sask.. We had our dog and a load of furniture and appreciated the ground floor access. Clean, quiet accommodations, nice breakfast and we were off again in good time. Pricier than some but lots of little extras.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this reviewResponded 15 July 2014

Thank you for your kind review. It is always great to share the comments with my team! I do appreciate the mention of the friendliness and cleanliness of the hotel. This is certainly of the utmost importance to us! We hope to have the opportunity to welcome you back to our Comfort Inn!
Best regards,
Sherri Locke, CHA
General Manager

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Reviewed 7 July 2014

Another stop on our cross-Canada drive. Great location near the highway since we were only stopping for the night. Also lots of restaurants within walking distance; it was good to stretch the legs. Hotel is very clean but did not have a fridge or microwave in the room and I like the fridge for my insulin. Nice staff. No problems.

Room Tip: There is no elevator to the second floor.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank englishteacher54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this reviewResponded 15 July 2014

Thank you for taking the time to post your comments following your most recent visit with us. Should you be returning to the area, please do not hesitate to request a room with a fridge and microwave. Most of our rooms are equipped with this convenience, and we would have been happy to accommodate your request.
Sherri Locke, CHA
General Manager

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Reviewed 8 June 2014

This chain hotel has been renovated and now seems a good deal. All the rooms have been redone top to bottom. Clean and comfortable and now well worth the Choice Hotels price of over a hundred dollars.
Oh and they now have a complimentary HOT breakfast. With Eggs, sausage and bacon........mmmm

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this reviewResponded 9 June 2014

Thank you for taking the time to review our Comfort Inn. We are quite pleased with the results of our recent renovation...thanks for mentioning our hot breakfast also. We've enjoyed many great comments about all of our upgrades! I'm happy you enjoyed your visit with us, and hope to see you again soon!
Best regards,
Sherri Locke, CHA
General Manager

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Reviewed 23 March 2014

The rooms are awesome. Everything is clean, comfortable, and convenient. The front desk staff, upon arrival, was lukewarm. Not the most friendly, chap. The complementary breakfast was convenient and the staff in the kitchen were great. When I signed out the young women at the front desk was friendly and helpful.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CanadianCycleTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this reviewResponded 26 March 2014

Thank you for taking the time to make a note of your recent stay with us. I am pleased to know that our recent renovations have provided you with a great stay. I am sorry to read that the Guest Service Representative provided only a "lukewarm" reception for you. We certainly do strive for excellence for all of our guests. I hope we will have the opportunity to welcome you back!
Best regards,
Sherri Locke, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Address: 660 Arthur St W, Thunder Bay, Ontario P7E 5R8, Canada
Phone Number:
Region: Canada > Ontario > Thunder Bay District > Thunder Bay
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 33 Hotels in Thunder Bay
Price Range: £65 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Comfort Inn Thunder Bay is a 100% Smoke-Free hotel with newly renovated front desk, lobby area with fireplace and business centre. All guestrooms feature new carpet, drapes, bedding, bathroom vanity and floor tile. Additional room features include a 32 inch flat screen tv, fridge, microwave, ergonomic chair and free Wi-Fi. Relax in our spacious new breakfast room and enjoy a free full hot breakfast featuring eggs, bacon or sausage, waffles and more. Located 5 minutes driving distance from the Thunder Bay Intl Airport (YQT) and in close proximity to Arthur Street Marketplace, Regional Health Sciences Center and Lakehead University. We are pet-friendly and offer ground floor rooms with patio. ... more   less 
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Also Known As:
Comfort Hotel Thunder Bay
Comfort Inn Thunder Bay
Thunder Bay Comfort Inn

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