We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great value for money and convenient location. Nice staff.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Garden Inn Toronto Downtown
Ranked #36 of 136 Hotels in Toronto
Certificate of Excellence
Halifax, Nova Scotia, Canada
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“great value for money and convenient location. Nice staff.”
Reviewed 19 February 2013

great room with a spa tub right there in the room. Perfect for a romantic weekend. Great bedding and comfortable pillows. Quiet and convenient location.Close to shopping and Maple Leafs and Tower. Very Helpful Staff. Felt safe.

Room Tip: good value for money for Toronto.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,412 reviews from our community

Traveller rating
    535
    578
    183
    56
    60
See reviews for
315
379
66
431
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (219)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Grangemouth, United Kingdom
Level Contributor
115 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 17 February 2013

My husband and I stayed in this hotel from 14th-17th February on the first leg of our Canadian trip. The hotel was very nice, our room was a great size with everything we needed. The bathroom was very clean and the power shower was excellent.
I swam every day and enjoyed the hot tub. The pool was not big but it was fine for me. My only criticism is that there was nowhere to dry myself and change into my clothes, I had to use the nearby restroom.
The staff were very nice and helpful, we thoroughly enjoyed our stay.
We found a diner a few blocks away (The Avenue -just off Spandina avenue and Richmond Avenue west) that was amazing. I have reviewed this separately.

Room Tip: We were on 7th floor-it was fine
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhillscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 February 2013

Room perfect and funtional. Self ajusting beds heaven, pillows perfect, environment very feng shui and clean, the Manager had sid it might be noisy and put us on upper floor but we heard very little, but it was fun for us old foggies to watch the dressed up young people. WE were tired and spent entire weekend sleeping and watching old movies and chilling, TV perfect position and no issues with reception, wireless quick and easy to hook up. There was lots of light for reading and working (stainless high wattage in desk lamp appreciated). Cookies and water on arrival nice touch, valet parking great we were exhausted from driving to TO in huge snow storm!
OK Seriousy Hilton Garden Inn has got the breakfast thing down pat. We are starting to use this chain for this reason third visit to different locals breakfast amazing. Eggs like my aunts chickens in Germany LOL true.........sausages not all spiced up really fresh , bacon really canadian........thanks Hilton Garden Inn we came home refreshed and mentally rested!!!
PS the gentleman on the door Sat night (and he really was a gentleman, rates right up there with the New Plaza in NYC...dont let him go)...........................

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WAD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chatham, ON
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 February 2013

We were pleasantly surprised at the quick check-in and beautiful lobby when we got in to the hotel. The hot breakfast included with our room was very good as well. The hotel was walking distance to a lot of local attractions. We would definitely stay here again.

Room Tip: We were on the 17th floor and it had some nice views.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cherietodd10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 February 2013

This hotel is situated in the heart of the entertainment district in Toronto. It is close enough to the Rogers Centre, Union Station and the ACC but tucked behind the super busy streets.

It is a 5-10 minute walk from St. Andrew station. There is lots of places to eat and drink around this hotel so if you are on a budget for time and money and need something quick to eat, there's tons of options. There are a lot of nightclubs in the area but the door is secured after 11 and the rooms were very quiet.

The lobby was small in size but warm and nicely decorated. There is a small store to buy drinks, candy, toiletries and frozen dinners. The man at the front desk was very friendly and quick at checking us in.

The room was a good size, and fit 3 people comfortably. The bathroom was beautiful with a large walk in shower with glass doors. The room also came equipped with a flat screen TV, microwave and fridge.

I am excited to stay here in a few weeks for another concert. Also, the cookies at the front desk are to die for!

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mvdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 February 2013

I stay here all the time when I travel to Toronto for work (about 1-2x monthly). There's never a problem with my reservation, they are always nice, and the room is clean and comfy. The only problem I have is with the weird sleep number beds, which I feel like always deflate! :) They do have rooms wi

Room Tip: They have bathtubs or fancy showers (with extra jets) in some rooms - if that's your thing, ask...
See more room tips
  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennybee18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Canada
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 26 January 2013

Service- Poor. When we made the reservation over the phone, we were put on hold 3 times and had to wait 30 min to make the reservation. After we were told that the reservation had been made, someone from the hotel called us back 20 minutes later asking us if we wanted to make a reservation. After telling them we already had, they said sorry and hung up. Then, 30 minutes later, the manager of the hotel called us back asking us if we wanted to make a reservation AGAIN. How is it that Hilton staff didn't know by then that we had a reservation?

Upon our arrival, it took us 25 minutes to check-in. There was a large bus of people that had just arrived at the same time as us. I understand that this happens, but there was no direction from the staff on where to stand in line. The lobby is shaped awkwardly, so this resulted in everyone standing in different places, unsure of where we were supposed to be.

Part of the frustration with our check-in, was that there were 4 computers at the front desk, and each one had a staff member on it. However, only two of these people were actually checking people in. When we finally got to the desk, the attendant didn't even apologize for the wait or anything.

There was nothing terribly bad about the service, just little things that if I am paying $300 a night for a room, I expect to be said "hello" to when I walk by the front desk instead of being ignored.

We were using gift cards that we earned from a previous negative stay at another Hilton. We received confirmation the night before we left that the gift cards had been processed. However, when we received our final bill, only one gift cards had been processed. If we had not checked the final bill, I would have never known this. When we went to the front desk to try to correct the situation, the attendant tried to tell us that we were wrong even though our bill clearly stated that the other gift card had not been processed. It took around 5 minutes of arguing with her before the situation was rectified.

Value- Poor. Had we not been using gift cards, we would not come back as it is too expensive for the services that you receive. There are plenty of other hotels in the city that are less expensive and have better rooms/service. Also, I felt that the parking fee of $40 per night is rather excessive.

Sleep Quality- Average. The pillows were absolutely terrible, no support at all. The mattress was very hard. However, when we were checking out I noticed a sign behind the front table (almost hidden) that said that the mattresses were adjustable and that you could change the firmness of the mattress. I don't know if this is true, but it would have been nice if someone had told us that or if there was a sign in the room somewhere saying that.

Cleanliness- Very good. Very clean.

Location- Very good. Walking distance from all the major points downtown Toronto. I assume that most of the price of the hotel is based on its location rather than its service or rooms.

Rooms- Average. Nothing exciting. We stayed in a whirlpool suite. The whirlpool tub was definitely a plus.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zak H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGITDMarkKochhar, Manager at Hilton Garden Inn Toronto Downtown, responded to this review, 12 September 2013
Zak,

Please accept our sincere apologies for the poor service you received around your recent stay with us. We strive to provide the best guest service possible to all of our guests before during and after their stay and we understand your frustration. We will use your experience as part of our ongoing training to provide the quality hospitality our guests deserve. We are glad to have met your needs for accommodations and that you were able to enjoy the whirlpool in room. We welcome any additional comments or suggestions you would like to make and if we may be of any additional assistance, please do not hesitate to contact our offices directly. We hope to have another opportunity to show you the quality service and stay you deserve from our brand should you return to the area in the future.

Thank you,
Mark Kochhar
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Toronto hotels
Downtown West
Residence Inn Toronto Downtown/Entertainment District
Downtown West
Hilton Toronto
Hilton Toronto
#34 of 136 in Toronto
2,985 reviews
Downtown
DoubleTree by Hilton Hotel Toronto Downtown
Show Prices
Show Prices
Show Prices
Downtown West
SoHo Metropolitan
SoHo Metropolitan
#12 of 136 in Toronto
691 reviews
Downtown West
Hyatt Regency Toronto
Hyatt Regency Toronto
#31 of 136 in Toronto
2,291 reviews
Downtown West
Radisson Admiral Toronto Harbourfront
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Toronto Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Toronto Downtown

Property: Hilton Garden Inn Toronto Downtown
Address: 92 Peter St, Toronto, Ontario M5V 2G5, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Toronto
#33 Romantic Hotel in Toronto
#38 Family Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton Garden Inn Toronto Downtown 3.5*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travel Republic (UK), Odigeo, Hilton Hotels Direct, Priceline, Ebookers, TripOnline SA, Traveltool, S.L.U., Hotel.de, Evoline ltd, Cancelon, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Toronto Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Toronto Downtown Hotel Toronto
Toronto Hilton Garden Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing