I'd stayed here numerous times in the couple of years after they'd opened, and the hotel had always been warm, welcoming, accommodating.
It's been about 3 years since my last stay, and sadly, last night's stay will be my last. We came downtown for a nice evening out (dinner, out for some drinks) and its unfortunate that the letdown in the evening was the hotel. How things have slid right off the rails here in so many ways in the past few years.
The room we were in was was starting to look tired and dated, as evidenced by the original CRT television still there - (that's "Cathode Ray Tube" for you earlier generation folks!) - seriously, ditch that huge thing, because that pretty much does give the overall impression there's been little updated in nearly 10 years. Our room showed signs of heavy use - lots of scratched edges, paint chipped, crack in the sink, some stains on the wall - elements that are initially inconspicuous, but once you see them, you cant ignore, and could so easily be remedied / cleaned.
The towels: seriously, get new ones - the hand and bath towels so abrasive and nearly threadbare as to be skin-reddening and scratchy -
Where things really fall apart here though is sleep quality; maybe its the West side of the building, in the 30-35 floor range, but there is noise beyond belief, both from the building's ventilation / plumbing system, and sadly, from the louts that seemed to have all been lumped in the same floor (my penance for using Booking.com perhaps?)
The ventilation drones right into your skull - not the whoosh of air, but the grinding and wavering of huge compressors / machinery - its intolerable, and that's with earplugs.
The other guests - well, it was door banging, shouting, drunkenness until well past 5 AM, and that was only calmed with a) several visits from hotel security and when that didn't work b) a visit from Toronto Police. Nice. Nothing but a "oh, so sorry about that" at the desk on checkout when we mentioned it.
So, i hate to sound like I'm trashing this place but here's the thing: there are two high-level priorities at the core of booking a hotel, particularly in the centre of a major city:
1. It must be clean and comfortable - 1 King gets 3/5 on this based on the above amenities.
2. It must afford quality sleep. thats a big 1/5 for last night, based on the ambient and ever present mechanical noise, and the sinking suspicion that everyone who paid less than rack rate (drunken louts mainly - Pittsburgh hockey fans? Leafs fans?) were all put into the same floor of the hotel amongst people just looking for a good night's sleep.
We were tremendously disappointed, and I'd have very little now to recommend on this establishment.