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“Wonderful”

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Thompson Toronto - A Thompson Hotel
Ranked #18 of 133 Hotels in Toronto
Certificate of Excellence
London, United Kingdom
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful”
Reviewed 5 August 2014

I adore everything about this hotel.

I was here for business, but the hotel was top notch in every possible way. Check in was seamless; they had someone take us to the room and show us how to use the many high-tech amenities (there are a lot!) Every person I spoke to in the hotel was just lovely.

The room was beautiful! Heated bathroom floors (which I now require in my real world,) top notch amenities, various lights, luxurious bed/robes... just wonderful.

We ordered room service only once, but it came so fast! It was delicious. We ate at the sushi restaurant and it, too, was fantastic.

The roof deck was simply outstanding; sweeping views, impeccable service, and generally a ton of fun! We went during the day and night, and it transforms a lot! It's definitely a scene at night, but it was a lot of fun.

To get to the Toronto City Center it was about a 5-10 minute drive; you're walking distance to many shops & restaurants.

I truly look forward to my next stay here.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
3 Thank JetSet1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review, 6 August 2014
Dear JetSet1983,

We are so thrilled to hear you enjoyed your stay at The Thompson Toronto. We are looking forward to having you back very soon!

Sincerely,

Theo Kolovos
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,350 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
78 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 3 August 2014 via mobile

Soooo hip and cool. Clean and sophisticated. Excellent roof deck and bar. Great new French restaurant. Large bar with great music. Rooms a bit less sound insulated, definitely best if you are having late nights,

Stayed July 2014, travelled on business
Helpful?
1 Thank 4MGOBLUE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review, 6 August 2014
Dear 4MGOBLUE,

Thank you for taking the time to share your feedback with us. We are delighted to hear you enjoyed your stay at The Thompson Toronto and your experience at Colette. We are looking forward to having you back very soon!

Sincerely,

Theo Kolovos
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

I have nothing but good things to say about our stay at the Thompson Toronto! We stayed there for our wedding weekend (in the Thompson Suite and our guests stayed in King Superiors or King Delux Rooms), the staff was very friendly and extremely helpful, the rooms are clean (with extremely comfortable beds), the Diner was awesome (we ate breakfast here twice), the lobby bar was great and the rooftop bar was great - I would say it has one of the best views of the skyline in the entire city. In addition, the hotel allows dogs of any size so we were able to bring our Bernese Mountain Dog for the weekend which was extremely helpful to us. There is a grassy area across the street (on Wellington) to walk him so everything was so convenient. And if you aren't from Toronto and want to see the nightlife you are a rock throw from King St W where there is plenty of restaurants and bars. It's very close to the Gardiner Expressway as well as Billy Bishop Airport for easy travel. Overall, an amazing experience!

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Brittany V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review, 6 August 2014
Dear Brittany V,

Thank you for sharing your experience with us. We are so happy to hear that you and your beloved companion felt comfortable and welcome during your stay with us. Our staff works very hard to ensure that all of our guests have everything they need to thoroughly enjoy their time while visiting us.

Delighted to hear from you and hope to welcome you both back very soon!

Sincerely,

Theo Kolovos
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 July 2014

Hotel is modern. Staff is so attentive, professional and polite. Hotel is in excellent condition. The rooftop is amazing. We took advantage of the pool both days and everyone enjoyed every minute. Access to the rooftop lounge/bar at night is also a huge perk of staying here.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank LauraAToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review, 6 August 2014
Dear LauraAToronto,

Thank you for taking the time to share with us. We are thrilled to hear that you enjoyed your time us and were able to experience our Rooftop Pool with the breathtaking views of the city’s landscape.

We look forward to welcoming you back!

Sincerely,

Theo Kolovos
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 July 2014

Overpriced. Nothing special about this hotel.

Service was fairly lack luster, room service was pretty gross (the Thompson dinner is definitely a place to avoid). Very average room.

Stepped on broken glass in the room that was there from the previous guests, which cut my foot and caused it to bleed. Called down to the front desk and all they offered was free valet - a measly $40 value - kind of insulting.

  • Stayed August 2013, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank JJ H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review, 6 August 2014
Dear JJH,

I am very disappointed to hear that your experience with us was anything less than exceptional. We work hard to ensure that our guests thoroughly enjoy their experience with us.

I will certainly follow up with our Directly of Housekeeping in regards to your concern.

Thank you for your feedback and we hope to welcome you back soon,

Sincerely,

Theo Kolovos
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Liskeard
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 July 2014

What can I say my wife and I have stayed in many Toronto Hot Spots and for the last three years we have stayed at the Toronto Thompson Hotel and it has come as our 2nd home ...We enjoy the friendly service from all staff ,the rooms are always perfect and clean and room service is quick ...

I feel I get even privelege service by sending a quick e-mail to Paula Desjardins "CHEF CONCIERGE" and things get done right and if there not they are corrected and made right quickly and to our total satisfaction...We have a busy life and they get it ...We both love the location being walking distance from all our favorite hot spots and dining is endless....

Thank you and we look forward to staying with you soon again!!

Marc & Alison
New Liskeard Ontario

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Marc F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review, 6 August 2014
Dear Marc & Alison,

Thank you so much for taking the time to share with us, we are so delighted to hear from you.
It is always a pleasure having you stay with us and we thoroughly appreciate your patronage and kind review.

As always, we look forward to welcoming you back very soon!

Sincerely,

Theo Kolovos
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

We had a great stay at the hotel. We had a few issues with the restaurants and bars (it seems they are often understaffed) but the front desk staff were super friendly and knowledgeable about the city, suggesting activities throughout our stay. It was my husband's birthday and when we told the manager at check-in (a young woman with short hair and glasses) she offered us a complimentary upgrade and sent a note and chocolates up to our room---how thoughtful! We will definitely we coming back soon.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Josie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo K, Manager at Thompson Toronto - A Thompson Hotel, responded to this review, 6 August 2014
Josie T,

We are so thrilled to hear you enjoyed your stay at The Thompson Toronto. We are delighted to hear that we were able to enhance and share this special occasion with you. Happy Belated Birthday to your husband, we look forward to helping you both celebrate the next one!

Sincerely,

Theo Kolovos
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thompson Toronto - A Thompson Hotel

Property: Thompson Toronto - A Thompson Hotel
Address: 550 Wellington Street West, Toronto, Ontario M5V 2V4, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 133 Hotels in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Thompson Toronto - A Thompson Hotel 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Thompson Toronto, Thompson's first international addition, opened the summer of 2010 in the diverse and artistically driven King West Village, a neighborhood adjacent to the city's financial and entertainment districts. Designed by Studio Gaia, 102 ultra-sleek guestrooms feature dark hardwood flooring, contrasting accents in lush orange and cool white, and floor to ceiling windows with sweeping views of Toronto's cityscape. The hotel's three dining facilities cater to all tastes: offering comfort food at The Thompson Diner, a modern incarnation of the quintessential 24-hour American diner, and traditional Japanese at Wabora Sushi.Other hotel amenities include a state of the art screening room, an exclusive nightclub, 1812, and Toronto's first and only rooftop pool bar and lounge. ... more   less 
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