Few months ago I stayed there for sport business. This hotel is extremely clean and comfortable to stay. The room was big enough and the beds were comfortable. Great bedding and pillows. the complimentary Hot/Cold breakfast was very good!
It has come to my attention that this hotel did not provide accessibility equipment for the deaf and hard of hearing when I required from the front desk. the lady said we don't have any equipment. I was very surprised that what my understand Accessibility for Ontarians with Disabilities Act (AODA) law say every hotels in Ontario must provide to the deaf customers. this hotel violated the law.
I have applied complaint filed with the Ontario Human Rights and against this hotel.
I will not coming back to this hotel again.More
- Room Service