After initial rooming problems, there were 3 of us but only 1 bed and breakfast vouchers for 2 people, we were given a bigger room with 2 beds and eventually got ourbreakfast vouchers.
Reception staff were very helpful and nothing was too much trouble. The Concierges, all of them, were terrific and extremely helpful. Again, nothing was too much trouble.
Ravi from the restaurant was fabulous. So helpful, friendly and accommodating and he looked after us extremely well at breakfast. The others could learn a lot from him.
When he was off duty, it took us almost 2 hours to have breakfast, it was either incredibly slow and we had to ask for everything and remind them we were there OR everything piled up on the table!! Example, half waythrough granola and your poached eggs arrived, to go cold, and then had to ask for the toast to go with it.
Never happened when Ravi was looking after us.
Well done Ravi, you are fab.More