I travel to Toronto at least 4x/year and always choose 4*+ hotels in the downtown area. I honestly can say that having previously stayed at the Hyatt regency, Sheraton and king Edward among others, I would never choose to stay here again. First, the room, while it had a nice view, was dated, very small, and at the end of a very long series of hallways (literally the longest walk from an elevator I have ever experienced). This alone is not the end of the world, and not a deal breaker (although inconvenient with a child in tow, and felt a bit unsafe being so isolated and right across from a fire stairwell), but the carpet in the hall has such a strong odour that I have had a headache by the time I got to my room almost every time. The room itself is clean, but sparse with no artwork and a very lumpy bed. To be fair, the lady at reception did say the hotel was full, so maybe I just got a last chance room (the fraying rug and lack of a full length mirror or any mirror outside of the bathroom was also sub par for a 4* hotel in my opinion). Tonight after traversing the hall, I found that my key didnt work. I called down and asked them to send another up (having a lot of bags I didn't want to go down and up). feeling nervous about waiting in an abandoned isolated hallway next to an empty stairwell, i waited for the bellman by the elevators for 30 mins before calling down again only to find out that they had taken a stairwell. Again, not their fault, but overall, it has not been a good experience overall.. Definitely not as relaxing and serene as I had hoped this weekend would be. The best thing I can say for this hotel is that the staff are very nice, which is important, and the Only thing that stopped me from complaining in person.. frankly none of it is their fault. The maids in particular are helpful and friendly. It's not a horrible hotel, but not for me, and I am SHOCKED that anyone would give it a 4 or 5 star rating. Frankly, I wish I wasn't booked in for another two nights. (Hotwire, so admittedly I got it for a somewhat reasonable price.. Probably wont use Hotwire again either though, because this hotel just doesn't meet the standards of the comparables.. And the location, while close to the skydome and cn tower, is not as convenient as some of the other hotels in terms of restaurants and shopping.
- Official Description (provided by the hotel):
- We're excited to announce our transformation from Renaissance Toronto Downtown to Toronto Marriott City Centre, and will continue to make enhancements to the hotel in Fall & Winter 2017/18. Charge up for business productivity or wind down for leisure creativity at Toronto Marriott City Centre Hotel. You set the pace at our Toronto downtown hotel's accommodations. We are a boutique hotel in Toronto that has 348 guest rooms and guest suites, with all of the amenities and services for excellence on a stay in Toronto - including a Lobby Lounge, Club Lounge, Starbucks Coffee, on-site restaurant, and indoor pool. We will follow your lead and meet your every need, whether you have come to our city to get work done or explore. Toronto Marriott City Centre Hotel offers a fantastic destination in the heart of Toronto, close to Rogers Center, CN Tower, and Air Canada Center in Toronto, Ontario, Canada. ... more less
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- Also Known As:
- Renaissance Toronto
- Toronto Renaissance