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“Poor tour guide, poor customer service”

Zoom Tours Toronto - Niagara Falls Sightseeing
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US$125.82*
and up
Small-Group Niagara Falls Day Tour from Toronto...
Ranked #21 of 148 Tours in Toronto
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Every guest is special to us and we make sure that you are returning home with a smile caring loads of happy memories. We are totally committed to your satisfaction. We have put the best possible tours with the most engaging activities, all at the most affordable prices. Complimentary pickup from Toronto Downtown Hotels, Zoom Tours - Niagara Falls the Award winning Sightseeing Tours from Toronto. Small group, Fully Guided Tour includes Hornblower Boat Cruise Tour, Free time at the Falls to explore your own, Journey Behind the Falls, Skylon Tower, Fallsview Lunch, Niagara Helicopter Ride (optional) Niagara-on-the-Lake (Free Time to Explore historical town), Floral Clock, Whirlpool, Winery (free wine tasting), Scenic Niagara Parkway, Scenic drive by Niagara Hydro Station, and enjoy much much more. Tour of Niagara Falls Canadian side with experienced tour guide that providing interesting facts about everything , Travel to the bottom of the Falls - Hornblower Boat Cruise.
Reviewed 7 June 2014

As stated in earlier posts our tour guide could not be understood. Everyone was complaining on our trip and going to complain; he was certainly not informative nor flexible. We couldn't even understand where he was going to meet us at Niagara Falls! . Before we went I had emailed to say I had read some poor reviews about 2 tour guides on trip advisor and I was concerned who we would have and how a guide makes the tour as you want to hear indormation about all the places visited. I had no reply.
Af the end of our tour we were asked to give feedback (and it says feedback welcome on the website) but once again no reply to any emails. The only time they reply is when you book.
So I would not recommend this company, poor tour guide and extremely poor customer service. Go with someone else.!

5  Thank S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (416)
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"wine tasting"
in 40 reviews
"floral clock"
in 25 reviews
"day tour"
in 29 reviews
"boat ride"
in 28 reviews
"sheraton hotel"
in 11 reviews
"great tour"
in 27 reviews
"tour guide gary"
in 5 reviews
"horn blower"
in 7 reviews
"whirlpool rapids"
in 5 reviews
"private tour"
in 14 reviews
"winery stop"
in 4 reviews
"hornblower cruise"
in 7 reviews
"skylon tower"
in 12 reviews
"small group"
in 11 reviews
"would highly recommend this tour"
in 7 reviews
"toronto area"
in 6 reviews
"take photos"
in 5 reviews
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295 - 299 of 416 reviews

Reviewed 5 May 2014

We had a best tour from Toronto to Niagara Falls. We were small group only 9 of us in Mini Bus. We enjoyed trip with Zoom Tours. John our tour guide was very friendly and flexible.

5  Thank Fabio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

This might as well have been a taxi- the guide Tudy was virtually incomprehensible, and this was only made worse by his use of a microphone. The 10 seater bus we were in was small, luckily only 8 people were on the tour, so a little room for bags. The car door constantly rattled and the seat belt I was using was frayed. I felt rushed at the falls and at the tower but not at the vineyard or the stupid flower clock.

2  Thank Frogsinsocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014 via mobile

Booked a day tour with Zoom Tours and was a great experience. Tour guide Allen was fantastic and would highly recommend. Great tour.

2  Thank dchang4106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 April 2014

We had a great day on Niagara Falls Luxury Tour, The bus was comfortable, and we enjoyed the stops, our tour guide ronnie was awesome. He gave us loads of fun information and wonderful service made the day a terrific experience we won't forget.

3  Thank david252014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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