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“Company Christmas Party”

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Hyatt Regency Toronto
Ranked #32 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed 1 July 2014

I stayed here as part of my company Christmas party for 2011 and 2012. The first time we had dinner set with their restaurant and the second time just stayed the evening.

Clean hotel, perfect location to cab it in the downtown area without having to hurt the wallet.

I have and will continue to recommend this hotel.

  • Stayed: December 2013, travelled on business
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Thank charmnuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_370_King_St, Guest Relations Representative at Hyatt Regency Toronto, responded to this reviewResponded 2 July 2014

Thank you for staying at Hyatt Regency Toronto On King. We were delighted to know that your stay with us was both enjoyable and comfortable. We thank you for yout loyalty and for recommending the hotel to your friends and colleague. We always strive to provide our guest with pleasant and enjoyable experience while staying with us and we were happy to know that we have achieve that with your recent stay. Thank you again and we look forward to having you back soon.

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1,601 - 1,607 of 2,505 reviews

Reviewed 30 June 2014 via mobile

Just returned from my trip to Toronto. The hotel was very convenient. The rooms were new and modern. Pillows and blankets were feather which I forgot to check since I am allergic but most people would love. Nice pool on the 17th floor. The only thing that surprised me was that the Starbucks connected to the hotel was not very clean. Unusual for them.

  • Stayed: April 2014
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1  Thank Erika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_370_King_St, Guest Relation Representative at Hyatt Regency Toronto, responded to this reviewResponded 2 July 2014

Thank you for staying with Hyatt Regency Toronto On King. We thank you for taking the time to voice your concerns regarding your concern with Starbuck overall appearance and know that it will be forwarded to the appropriate management. On your next visit, please let us know in advance of your allergy restrictions (ie feathers) so that we may remove any feather items in the room. Again, we thank you for staying with us and we are delighted that your stay was both enjoyable and comfortable. We hope to see you soon.

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Reviewed 29 June 2014

The HRT met all my expectations of a business hotel with one minor ding. It has the right location, excellent service, a good price/value proposition and the comfort and cleanliness of a top-ranked hotel.

Location: Within two blocks of the convention centre (10 minute walk). Lobby is a few yards from the Airport Express Shuttle stop (King and Peter, in front of the Shoppers Drug Mart). From Pearson: add in 15-20min extra travel time for construction. To Pearson: 5.45 AM pick-up was delay free.

Price: Used 8K HGP points/night or 2.3c/points at time of booking. Thepointsguy.com pegs the devalued Hyatt currency at 1.8c/points. Felt like it was a fair transaction. A redemption that meets your travel goal is always a good deal.

Dining: Breakfast experience. Buffet tab is priced higher than a la carte. Portion is generous. For the other meals there are plenty of restaurants nearby that are well covered by TA reviewers.

Room: A/C was cool to cold. Had unobstructed view of the tower. Room and bath were spotless.

Workspace: Desk size was about 25X50 with a white surface that reflects the neon light built into the wall recess. Reading condition was excellent. Was spacious enough for a 15’ MacBook Pro or unfolding a full newspaper.
E-port located in wall space in front of desk: 4 electrical plugs. Phone and Ethernet jack. Audio and PC jacks for display on HDTV. Perfect ergonomics.
Wi-fi was very sluggish during evening time. Had no Ethernet cable so could not tell if wired access would have made a difference. 2-tier pricing plan. HGP members get a pass.

Final words: If the HRT were a prospect, yes, it should be a first round draft in your travel plan.

  • Stayed: June 2014, travelled on business
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2  Thank Lapster2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_370_King_St, Guest Relations Representative at Hyatt Regency Toronto, responded to this reviewResponded 30 June 2014

Thank you for choosing Hyatt Regency Toronto for your most recent trip to Toronto. We were delighted to hear that you were pleased with the cleanliness of our room and enjoyed the convenience of the location of the hotel. Your great comments and reviews will be forwarded to the appropriate department. I also noticed that you had a minor concerns regarding our internet service. Thank you for bringing that up to our attention and that will be addressed accordingly. We thank you for choosing Hyatt Regency Toronto and we hope to welcome you back again.

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Reviewed 28 June 2014

An excellent location for both tourist and business purposes with an attentive staff, the Hyatt is near several forms of public transportation. Rooms are small but quiet, and weekends are busier in the hotel. The internet is not passable for a major hotel and needs to be upgraded. Overall though I would stay here as it presents good value for the money.

  • Stayed: June 2014, travelled on business
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Thank WillW321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_370_King_St, Guest Relations Representative at Hyatt Regency Toronto, responded to this reviewResponded 30 June 2014

We thank you for taking the time to voice your concerns with regards to our internet service. Please know that your concerns will be addressed accordingly by our appropriate department. I sincerely apologize for any inconvenience this may have caused you during your stay however, we are delighted to know that you will still chose Hyatt Regency Toronto for your future visit. We look forward to welcoming you back again.

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Reviewed 25 June 2014

I was in Toronto speaking at a conference and the organisers put me here.

Pros: it's (almost) everything that you'd expect from a large chain hotel: nice enough room, quiet, comfortable bed, decent, downtown location. Great view over the City.

Cons: the lobby could be an airport lounge anywhere in the world (though the welcome was typically Canadian, warm & friendly). The light over the desk didn't work (it was a gloomy room). But the main complaint is about the Internet connection. Putting aside the $14.95/day charge (gouging in anyone's book and particularly irritating when you could make it free and just add the cost onto the room rate without anyone noticing), the only way to connect was via Ethernet. There purportedly was a wireless connection, but it didn't reach room 1042. Which meant I could only connect via my laptop and not my phone/iPad. How any chain can claim to be a business hotel in this day and age when the internet connection arrangements are so ham-fisted I don't know.
I

Room Tip: Ask for one with a good view over the City
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  • Stayed: June 2014, travelled on business
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1  Thank Stan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_370_King_St, Guest Relations Representative at Hyatt Regency Toronto, responded to this reviewResponded 27 June 2014

We thank you for taking the time to voice your concerns regarding your previous stay with us and regret to hear that your stay was not to your entire satisfaction. I sincerely apologize for any inconvenience. The opportunity to speak with you directly is welcomed. Please feel free to contact me at hrtorontoguestfeedback@hyatt.com. We thank you for choosing Hyatt Regency Toronto.

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Reviewed 24 June 2014

I won't repeat all the positives - location is indeed top and service is quite decent (above all in the restaurants and reception - less at the concierge). Still the breakfast is outrageously priced (and you don't even get fresh juice or decent bread) - so eat elsewhere. The elevators are annoyingly slow and the rooms (and even more the corridors) need a fresh up. Our room was too close to the swimming pool (as overlooking it) and it was at times quite noisy. All together it is good but for this price it should be better.

  • Stayed: June 2014, travelled on business
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Thank Lekker001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_370_King_St, Guest relations representative at Hyatt Regency Toronto, responded to this reviewResponded 30 June 2014

Thank you for taking the time to write your concerns regarding your last stay at Hyatt Regency Toronto. We strive to ensure that all guests are pleasedf with their accommodations. I sincerely apologize for the experience you had. If you would like to discuss your experience in more detail. please feel free to contact me directly at hrtorontoguestfeedback@hyatt.com.

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Reviewed 23 June 2014

The hotel is in a great location, close to a wide variety of restaurants, theatres and the Roger's center. The "modern" rooms are a little tired but are clean and well appointed. The included WiFi is 1MB/s which is decent enough for basic browsing.

The bathroom was pretty standard, a little small was acceptable. I didn't have the greatest view but relative to other downtown hotels the rate was worth missing a view of the CN tower.

General comments:
>Bed - the king sized bed was comfortable and there were plenty of pillows for two.

>Restaurant - it's a good thing there are many other choices near by.

>The "Path" is about a block away for those days that it is raining.

Room Tip: If stairs are an issue be sure to mention that at your check in. There are off two and three stair...
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  • Stayed: June 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Adrian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_370_King_St, Guest Relations Representative at Hyatt Regency Toronto, responded to this reviewResponded 2 July 2014

We thank you for taking the time to voice your concern regarding your previous stay with us and regret to hear that your stay was not to your entire satisfaction. We strive to ensure that all our guests are pleased with their accommodations. I sincerely apologize for the experience you had. We thank you for choosing Hyatt Regency Toronto.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Toronto

Address: 370 King St W, Toronto, Ontario M5V 1J9, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Luxury Hotel in Toronto
#33 Family Hotel in Toronto
#34 Romantic Hotel in Toronto
#43 Business Hotel in Toronto
Price Range: £122 - £265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Toronto 4*
Number of rooms: 437
Official Description (provided by the hotel):
Located in the heart of Toronto Entertainment District, central downtown, is the beautiful Hyatt Regency Toronto. Boasting 394 guestrooms including 32 deluxe suites on 20 floors. Typical guestroom features include 42inch plasma television, iPod Docking station, multi-media interface capabilities, massaging showerhead and other comforts of home. For business or pleasure, the Hyatt Regency Toronto provides the perfect location for anywhere you need to be in Toronto. ... more   less 
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Also Known As:
Hyatt Regency Toronto Hotel Toronto
Toronto Hyatt Regency
Holiday Inn Toronto

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