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“Great Downtown Toronto location”

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InterContinental Toronto Centre
Ranked #22 of 136 Hotels in Toronto
Certificate of Excellence
London
Level 5 Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Great Downtown Toronto location”
Reviewed 8 February 2012

Nice hotel....can walk to anything in the downtown area or to the ferry to the Island.....all the amenities and right in the middle of the restaurant/bar area.....close to the train and subway for ease of travel

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnbalmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 13 February 2012
Dear johnbalmer,

Thank you for your review.

We are so glad to hear that you enjoyed your stay with us.

We look forward to welcoming you back in the near future.

Warm Regards,

Jessica Webb
Administrative Assistant

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

Tel: 416-597-8196
Email: Jessica.Webb@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (672)
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Parry Sound
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 February 2012

This hotel didn't double book the credit card this time, (it has twice before)...and the restaurant was atrocious again! We have an annual convention at the MCC every January, where at least 75 of us end up after dinner for some drinks and to catch up. As per usual, the bar Azure was understaffed....over priced, and completely disorganized. A line-up of us waited (and I timed it on the TV) 25 minutes for a drink.

The only reason I stay there is because generally I don't book it, I just end up staying with a colleague that books. The only good thing out of this trip, is that the valet was only 10 minutes, not it's regular 20, AND for the the first time again, we didn't get double billed for it.

The shower in our room ONLY had freezing cold water, or scalding hot water. When we told the staff, they said "Oh. That's too bad."

I highly recommend you stay elsewhere and pay the small cab fare to get to the Convention Centre if that's why you would book at the InterContinental.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Realt0rGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 8 February 2012
Dear Realt0rGal,

Thank you for taking the time to give us your feedback. I have passed on your comments to our Food & Beverage department.

We hope to have the opportunity to welcome you back soon and should you have any further questions or concerns please feel free to contact me directly.

Sincerely,

Jessica Webb
Administrative Assistant

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

Tel: 416-597-8196
Email: Jessica.Webb@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brampton, Canada
Level 6 Contributor
116 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 4 February 2012

Can any body tell me why the higher the grade of Hotel they try to rip you off on parking and then there's the $10.00 charge per day for wifi usage totaaly wrong when you consider that a Holiday Inn express does not charge for parking or wifi or local calls. That being said this hotel is superb ....the general areas are well appointed fand spacious, the location is second to none,and rooms are great, one of the best beds we have encountered .Would go back again....tip park across the street for $15.00 beats $40.00.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank richard p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 7 February 2012
Dear flippindick,

Thank you for your comments. We are glad to hear that you enjoyed our accommodations as well as our convenient location.

We look forward to welcoming you back soon.

Regards,

Jessica Webb
Administrative Assistant

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON M5V 2X3
Canada

Tel: 416-597-8196
Email: Jessica.Webb@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Half Moon Bay, California
Level 6 Contributor
166 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 February 2012

This was a great place for a short stay. Elegant and open it was a little dark for my taste, but I could do it for two nights no problem. The staff "owns" the customer experience. It's really nice to be connected to the Convention Center if that is where you will be going.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LinGal2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 6 February 2012
Dear LinGal2001,

Thank you for your reviewing us. We take great pleasure in providing superior service to our guests and we are glad that you had the opportunity to experience this first hand.

We look forward to welcoming you back soon.

Warm Regards,

Jessica Webb
Administrative Assistant

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON M5V 2X3
Canada

TEL: 416-597-8196
E-mail: Jessica.Webb@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
105 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 February 2012

I would not return to place but the metro convention centre is attached to the hotel it was extremmly expensive
Pricing

Azure restarunt $$$$
The hotel $$$$$$$$ not worth it
Int0 dollars thats crazy internet

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Weston A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 7 February 2012
Dear Weston A,

Thank you for taking the time to give us your feedback.

Should you ever wish to stay with us again, please feel free to contact me directly.

Sincerely,

Jessica Webb
Administrative Assistant

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON M5V 2X3
Canada

Tel: 416-597-8196
Email: Jessica.Webb@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener
Level 6 Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 2 February 2012

This is a great business hotel. The beds are very comfortable. Usually I can't sleep when I travel (hence the handle Tired Canadian), but I got my zzzs with no difficulty on the supremely comfortable king-size bed.

This hotel is connected to the Metro Toronto Convention Centre and union station.

The club level is very convenient -- with a nice breakfast, afternoon tea and nibbles before dinner with honour bar. There is a nice selection of DVDs to borrow from the concierge and the Bose audio system is a nice treat.

The club level rooms are spacious and are completely spruced up.

My only complaint (which is unusual for the Intercontinental) is that the handset on my work desk didn't work and it took two trips by maintenance to fix it. Since I had come to work and needed to make some conference calls, it did make the first part of my stay really stressful.

Skip valet parking ($45 a day) and just park in the adjacent convention centre parking ($25 a day), unless you really need the car for ins/outs.

Room Tip: If you can afford it, consider the club floors (8th and 9th), which give access to the club lounge a...
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TiredCanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 6 February 2012
Dear TiredCanadian,

We are so glad that you were able to have relaxing nights rest as well as enjoy the Club InterContinental services on the 8th and 9th floors.

Thank you for your review and we look forward to welcoming you back soon for another satisfying nights sleep.

Warm Regards,

Jessica Webb
Administrative Assistant

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON M5V 2X3
Canada

TEL: 416-597-8196
E-mail: Jessica.Webb@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottetown, Canada
Level 5 Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 February 2012

Currently staying at this hotel for a conference, and have been very impressed with the level of service here, all of the staff are extremely helpful and polite. Did not have any problems at the bar with service, and did not use the restaurant as it is fairly pricy.

The room is spacious with a large flatscreen TV and stocked mini bar. Bathroom is also clean and spacious. Beds are also comfy!

There was a slight mix up on check in, as I was supposed to have a king bed but ended up with the two bed room instead. Also gave them a different credit card than the one that I had originally booked with, and he didn't pay attention so used the wrong one to confirm the room. I will have to check out in person in order to make sure that the charges go to the correct credit card.

The only other issue that I have is being charged $9.95 per day for wifi service, already paying lots to stay at this hotel and I think that is highway robbery.

That aside, the hotel and staff are fabulous and it is very conveniently located close to everything! No need for a car while you are staying here, lots of shopping, restaurants, public transit and landmarks close by. And if you are attending a conference at the convention centre, it is extremely convenient you don't even have to go outside if you choose not to.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weistk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 3 February 2012
Dear weistk,

Thank you for taking the time to review us.

We are so glad that you have enjoyed your stay thus far. It is always our pleasure to provide our guests with the highest level of service.

We hope that you enjoy the rest of your stay and look forward to welcoming your back soon.

Warm Regards,

Jessica Webb
Administrative Assistant

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON M5V 2X3
Canada

TEL: 416-597-8196
E-mail: Jessica.Webb@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Toronto Centre

Property: InterContinental Toronto Centre
Address: 225 Front Street West, Toronto, Ontario M5V 2X3, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Toronto
#14 Family Hotel in Toronto
#17 Luxury Hotel in Toronto
#17 Romantic Hotel in Toronto
#18 Business Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — InterContinental Toronto Centre 4*
Number of rooms: 584
Official Description (provided by the hotel):
With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centres best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more   less 
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Also Known As:
Intercontinental Toronto Centre Hotel Toronto

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