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“Great location and fine service!”

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InterContinental Toronto Centre
Ranked #23 of 138 Hotels in Toronto
Certificate of Excellence
Reviewed 31 December 2013

We enjoyed an evening there, as we were in Toronto, for the Leafs game. It is only a short 10 min. walk to the Air Canada Centre ( mostly along a covered walkway, from the hotel). We were greeted by Brendan, who was most helpful in upgrading our room, as my wife is a Priority Club member. Room 1501, had a great view of the lake, the island, C.N. Tower, Rogers Centre ( home of the Blue Jays) and the new Ripley Aquarium ( a popular attraction, with long line ups). The room was clean, comfortable, with lots of great toiletries, Keurig coffee maker, with tea and coffee. We enjoyed breakfast in the room, which was nice. Valet parking is $45.00 and self park is $27.00. We wish we had valet, as we had to lug our suitcase up and down stairs in the parking garage. We have stayed at the hotel previously, and would stay again, as it is within walking distance of several attractions.

Room Tip: Ask for a upper floor room, on the south side of the hotel.
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  • Stayed: December 2013, travelled as a couple
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Thank KRLyons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 3 January 2014

Dear KRLyons,

Thank you for sharing your comments on TripAdvisor. We are delighted to hear that you enjoyed our convenient location as well as the comfort of our guestrooms during your recent stay with us. It was also great to read that Brendan provided you with the superior “at your side” service we are best known for. We will be sure to share your review with him personally and recognize him internally for exceeding your expectations.

We greatly appreciate your loyalty and would love the opportunity to show our gratitude. Please let me know when you are planning your next visit so I may personally assist you with your reservation.

Thank you again and we look forward to your return.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

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1,488 - 1,494 of 2,799 reviews

Reviewed 29 December 2013

I stayed at the Intercontinental Hotel while on a business trip in November. I was very pleasantly surprised with the hotel. The location is excellent. While waiting to check in, I had gone up the CN tower. After arriving at my room, I quickly regretted my decision to pay money for the CN tower since the view from my hotel room was quite comparable. The hotel is within easy access to everything downtown.

The service at the hotel is excellent. I was given an early check in. Front desk staff were friendly and efficient. The hotel has a limo service that will get you to the airport for a flat rate (I believe it's $60).

Hotel rooms are clean, spacious, quiet, and comfortable with modern decor.

I attended meetings at the hotel as well, and it is an excellent venue for meetings or conferences. The catered food was amazing - some of the best catered lunches I have ever had!

I would definitely return to the Intercontinental Hotel during my next trip to Toronto and would recommend that others do the same.

  • Stayed: November 2013, travelled on business
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Thank CarolynCyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 2 January 2014

Dear CarolynCyr,

Thank you for your review. It is great to read that you thoroughly enjoyed your stay at the InterContinental Toronto Centre. We always aim to ensure all of our guests needs are taken care of and we are thrilled that you had the opportunity to experience everything our hotel has to offer.

It is wonderful to hear that you not only enjoyed the comfort of our guestrooms, but also the service and culinary offerings you received at your meeting. We will be sure to share your kind remarks with our culinary and banquets team as we know they will truly appreciate your recognition.

We look forward to your return in the future and I invite you to contact me personally so I may assist you with your future reservations.

Thank you again and we look forward to welcoming you back soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

Booked a last minute room at his hotel for Christmas eve and had a lovely stay. We were able to check in early (12pm) to our 12th floor room, and loved the contemporary furniture and full on unobstructed view of the CN tower. Our room had a large bathroom and comfy bed...and the keurig was great for morning coffee. Service was top-notch overall, from the bar at Azure to the front desk and bellhop. And little touches like the stocking full of treats left on the door Christmas morning are always a nice surprise.
There were a lot of guests who were staying at the hotel due to ice storm related power outages at home, and the staff seemed to be taking extra good care of them.The lobby really had a festive atmosphere overall with lots of holiday decorations among the sleek art and fashionable seating areas. Complimentary Starbucks coffee in the lobby is always a plus!
This hotel is VERY close to Union Station and the CN tower. A great home base if you want to check out some downtown attractions.

  • Stayed: December 2013, travelled as a couple
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Thank SeeSaw11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 31 December 2013

Dear SeeSaw11,

Thank you for your review. We are pleased to hear that you enjoyed your stay with us over the holiday. Our team always aims to exceed our guests expectations and we are thrilled that we had the opportunity to do this for you.

It was also great to read that you enjoyed the comfort of our guestrooms as well as the spectacular views they offer.

Please feel free to contact me personally when planning your future stays as it I would be delighted to have the opportunity to assist with your reservation.

Thank you once again for your comments and we look forward to hosting you again soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

We lost our power due to the ice storm in Toronto and decided to stay for Christmas eve after sticking it out in our cold apartment for 2 days. We were tired and cold by the time we arrived at the hotel. As we checked in we were treated to exceptional customer service by Yasir at the front desk. He had given up some of his own holiday to work yet he still greeted us with a smile and a warm welcome. He went above and beyond and even celebrated with us the next morning when we checked out early because our power was back.
We went down to the restaurant after settling into our room, which was newly renovated with an exceptional view of the C.N tower, and had a great time and wonderful service from Kyle at the bar. He gave us some drink suggestions, introduced us to a new local liquor from Niagara and kept us laughing all night. Thanks Kyle!
The whole experience was fantastic and although we were not in our house for Christmas everyone made us feel at home. They even gave us a stocking filled with treats on our door in the morning!
Thank you to everyone who made our Christmas stay memorable.

  • Stayed: December 2013, travelled with friends
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Thank SamAdamsBU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 31 December 2013

Dear SamAdamsBU,

It is wonderful to read your comments and know that our team was successful in providing you with a memorable holiday. Thank you for taking the time to recognize both Yasir and Kyle, we know they will truly appreciate your kind words and we will be sure that they are recognized internally for providing you with such outstanding “at your side” service.

Thank you again for your review and we look forward to providing you with more memorable experiences in the future.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

We had a matinee theatre production to attend, so we decided to check in early, luckily we had the confirmation notice that we had received via email, as apparently it was not forwarded to the hotel by a certain hotels dot com organization. Kudos to Eugene at the front desk who spent quite some time on the phone sorting out the mix up, then he honored our reservation which included breakfast (which apparently it was not supposed to!). When I thanked him and told him that he rescued my birthday, Eugene went above and beyond the call of duty by upgrading our room and when we came back late that night he had even sent up a birthday surprise! Yum! The buffet breakfast was fantastic, the hotel was excellent, beautifully decorated for Christmas, and situated within walking distance of Union station and the Theatre district. Overall it was a great weekend. Thanks again Eugene!

Room Tip: In future when I book with a 3rd party, I will be calling the hotel ahead of time to confirm.
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  • Stayed: December 2013, travelled as a couple
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Thank audrey p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 30 December 2013

Dear audrey p,

Thank you for sharing your comments with us. It was wonderful to read about your experience with Eugene and we are thrilled that he helped to ensure your birthday was a memorable one. Eugene always strives to exceed our guests expectations and we know he will truly appreciate your kind remarks.

When planning your next visit, please feel free to contact me personally so I may ensure your next stay is just as unforgettable.

Thank you again for review us and we look forward to welcoming you back again soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

My husband and I spent our Christmas vacation at the Intercontinental Toronto Centre and were treated like celebrities, from Eugene at the front desk, Meighan in the Lounge to Chris in Azure and all staff in between! The room we were upgraded to for being a member was absolutely gorgeous! A christmas stocking was delivered to our room on Christmas morning filled with goodies...so many extra touches. The staff are amazing - i cannot say enough about that. We are planning our spring getaway now to include the Hotel spa. Thank you Intercontinental Toronto Centre for being so amazing!!!

Room Tip: All the rooms are good, but if you want an amazing view of the CN Tower and lake, ask for it to be n...
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  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 31 December 2013

Dear Elizabeth R,

Thank you for taking the time to share your experience with us. It is a pleasure to hear that you and your husband thoroughly enjoyed your stay as well as the Christmas stockings we provided! Our team always aims to go above and beyond for all of our guests and we are thrilled that Eugene, Meighan and Chris helped to ensure your stay was a memorable one.

We are also excited to read that you are planning to return in the spring for a spa getaway and I would be delighted to personally assist you with your reservation. Please me personally at your convenience prior to your next visit so I may have the opportunity to show our gratitude for your new found loyalty.

Thank you again and we look forward to your return!

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013 via mobile

Outstanding customer service. In a great location, just a couple minute walk to the acc. Union station is right next door which made my trip north particularly easy. Plenty of good places to eat very close by, eastside marios, lonestar directly opposite and loose moose to name a few. Wont hesitate to stay again.

Stayed: December 2013, travelled with friends
Thank rainsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 30 December 2013

Dear rainsie,

Thank you for sharing your comments with us on TripAdvisor. We are pleased to read that you enjoyed your recent stay with us and received such outstanding service from our team. It is always our priority to ensure our guests expectations are exceeded and we are thrilled that we had the opportunity to do this for you.

Please let us know when you are planning your next visit so we may have the opportunity to show our gratitude for your new found loyalty.

Thank you again and we look forward to your return.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Toronto Centre

Address: 225 Front Street West, Toronto, Ontario M5V 2X3, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Toronto
#14 Family Hotel in Toronto
#16 Luxury Hotel in Toronto
#17 Romantic Hotel in Toronto
#18 Business Hotel in Toronto
Price Range: £112 - £375 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Toronto Centre 4*
Number of rooms: 586
Official Description (provided by the hotel):
With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centre's best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre, the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more   less 
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Also Known As:
Intercontinental Toronto Centre Hotel Toronto

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