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“Favourite hotel- not certain about new changes to jr suites”

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InterContinental Toronto Centre
Ranked #23 of 132 Hotels in Toronto
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Favourite hotel- not certain about new changes to jr suites”
5 of 5 bubbles Reviewed 13 June 2014 via mobile

This hotel is the only one I stay in while in Toronto. Great staff, location and value. Always greeted and treated well and provided and upgrade.
On recent visit, upgraded to newly renovated Jr. suite on 21st floor. Large room has been divided into two by addition of wall. Unfortunately makes the room extremely small and claustrophobic. Seating area is challenging- new furniture nice but uncomfortable and air conditioning vent only in bedroom. No cool air in sitting room. Bathroom upgrade very nice. Suggestion: do not add wall during future upgrades. Takes away openness of nice jr suite.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Baxter11222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 16 June 2014
Dear Baxter11222,

Thank you for your review and feedback. Your ongoing loyalty is greatly appreciated and we are thrilled that our team has continued to provide you with the superior "at your side" service we are best known for.

We truly value your feedback regarding the suite received during your most recent stay and have shared these comments with the appropriate departments who will be reviewing ways to improve in this area. We would also love to ensure that your future stays exceed all of your expectations, and ask that you contact us directly, at your convenience, so we may update your profile with any preferences you may have.

Thank you again for your comments and we look forward to welcoming you back soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
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2,615 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (664)
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English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 12 June 2014

Terrible stay. It was noisy in our hallway and when we called to complain around 1:30am it took over 30 minutes for anyone to speak to the loud guests in the hallway. The noise started again within 10 minutes. It was just loud chatter, maybe they had been drinking but either way it was loud. It was right by our door and very annoying when you have meetings first thing in the morning. The rooms are dull, uncomfortable sofas in the suites. Towel shortage. Waiting for service to ask a simple question was a long wait at the front desk and often the question wasn't answered. I read someone else saying they had issues with noise and not much being done about it. We usually book at the Sheraton or up in the Yorkville area for conferences but tried this location because it was so close to the convention centre. Not worth it. Pay the cab and stay at a hotel with customer service. They have good PR as a cover (someone responds to the posts here on trip advisor) but if you actually have a problem during your stay you will either be told you can't speak to the manager or If you do get through to him, he talks around the problem and says it will be looked into. That doesn't do much good as a guest while you're there. If you've paid he's not too worried about happy costumers or making it up to you. I guess because of their location customer service isn't important. There are several hotels in the area and you will be better off anywhere else. The purpose of a hotel should be comfort and customer service and returning business but they don't seem to care.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nichole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 13 June 2014
Dear Nichole S,

Thank you for your review and providing us with the opportunity to address your concerns. I would like to apologize for the disturbance you experienced during your stay as well as for failing to exceed your expectations overall.

We take all the comments we receive from our guests very seriously and it is always our goal to ensure that every guest leaves happy. If given the opportunity our Manager's are always more than happy to speak with our guests personally regarding any concerns they may have during their stay. I apologize if you were not provided this opportunity and we would love the chance to make it right. I have shared your comments with our Front Office Manager, Warren Van Vorst, and we would both be delighted if you would contact either Warren or myself at your convenience. I have provided my contact details below or if you prefer you can contact Warren directly at warren.vanvorst@ihg.com.

Thank you again for taking the time to review us and we do hope to have the pleasure of speaking with you directly.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
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Dundas, Ontario
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 bubbles Reviewed 12 June 2014

We reserved rooms for a wedding - asking for either adjoining rooms or ones side by side. One of our party was anxious due to medical issues, one of the others was a physician friend. We were told this could be accommodated - on the phone when the reservations were made, and again, when we checked in. We drove the short distance to the hotel to check in at the 3:00 check in time, but our rooms weren't ready until 4:45! The wedding was at 5:30 and we needed to iron! AND to top it all off, the rooms weren't adjoining OR side by side. When we complained we were told there were no other options. We were angry that we were either misled and/or that our request wasn't honoured. It certainly added anxiety to the stay for all of us. Although we were eventually given a coupon for a free drink while we waited, it didn't allow us the leisure of "getting ready" and visiting with the out-of-town friends we'd hoped for in arriving at 3. Yes, the hotel was busy. However, it was disappointing that a hotel of this calibre couldn't accomodate these issues.

Stayed May 2014, travelled with friends
Helpful?
1 Thank GratefulinDundas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 13 June 2014
Dear GratefulinDundas

Thank you for taking the time to share your feedback with us. I would like to take this opportunity to apologize for the delay you experienced at check-in as well as for being unable to accommodate your room request. I can assure you that your experience is not indicative of the level of service our team is known to provide and we will be reviewing your comments internally with the appropriate departments.

I have also shared your concerns with our Front Office Manager, Warren Van Vorst, who would be delighted to speak with your personally and regain your loyalty. Please contact Warren, at your convenience, at warren.vanvorst@ihg.com.

Once again, thank you for sharing your review and we hope to have the pleasure of speaking with you soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
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Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 11 June 2014 via mobile

Stayed here for 1 night. Good location. Some rooms have a great view of the cn tower. The rate does not include wifi. For the amount paid and given that this is a business hotel wifi should be complimentary. Wifi is also very slow.

Stayed May 2014, travelled solo
Helpful?
Thank Cocobum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 12 June 2014
Dear Cocobum,

Thank you for your review. While I was pleased to hear that you enjoyed our convenient location as well as the views of the CN Tower, I was disappointed that we were unable to exceed your expectations.

We do understand your concerns regarding our internet, which is why we are delighted to let you know that we do offer complimentary internet to all of our IHG Rewards Members. This program is free to join and offers many additional benefits as well. For more information on the program or if you would like to discuss your experience in greater detail, please feel free to contact me directly at jessica.webb@ihg.com.

Thank you again for your comments and we hope to have the pleasure of welcoming you back in the future.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Was in Toronto on business and have stayed at the Intercontinental Toronto Centre several times. The location is great. Easy walk to Rogers Center, CN Tower. Ripleys Aquarium, Union Station. A little further is the waterfront and to the north the financial and theater district. Hotel is pretty quiet too. You can hear the GO trains occasionally but later in the evening they don't run very frequently. Hotel and room is spotless. Bed was very comfortable and staff very friendly. Good gym and nice pool area. Did not use the Spa. Highly recommend if your in Toronto for business or pleasure.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GO-LB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 12 June 2014
Dear GO-LB,

It is a pleasure to read that you enjoyed your most recent stay with us and we greatly appreciate your continued loyalty. We are thrilled that you have had the opportunity to enjoy not only our convenient location but also the wonderful amenities our hotel has to offer, including our pool oasis. It is always our goal to ensure our guests' needs are taken care of and we are glad that we have been successful in doing this for you.

Thank you for your kind recommendations and we look forward to providing you with many more memorable stays in the future.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 9 June 2014

My family wanted to leave a day early to visit a relative in the hospital. When I spoke to the help desk, the person just parroted over and over that they couldn't refund the price for the day, and she wouldn't let me talk to the manager, which was really bizarre. Have never had this problem in all the hotels I've stayed at, which is quite a few since I travel a lot for business.

Based on this alone, would not recommend this hotel.

Stayed June 2014, travelled with family
Helpful?
2 Thank Geoff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 11 June 2014
Dear Geoff D,

Thank you for your feedback. I would like to extend my sincerest apologies for the less-than-satisfactory experience you have had, but can assure you that your experience is not indicative of the level of service our team is known to provide.

I have shared your comments with our Front Office Manager, Warren Van Vorst, who would be delighted to speak with you personally and have the opportunity to regain your loyalty. In order to effectively address your concerns we will also require further information regarding your stay. Please contact Warren, at your convenience, at warren.vanvorst@ihg.com.

Thank you for taking the time to review us and we hope to have the pleasure of speaking with you soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

Nothing but positive things to say about our stay here.

Super friendly and helpful staff. Great view of the CN tower and Ripley's.

Location was ideal for walking to restaurants and our concert venue at the Convention Centre.
Spa was closed for renovations during our stay, but they gave us free access to the spa at the Royal York across the street!

TIP: Sign up for the hotel rewards program online to enjoy free wifi! Signing up for this also allowed us to enjoy a free upgrade to their "modern room" from our standard king room upon arrival.

Room Tip: TIP: Sign up for the hotel rewards program online to enjoy free wifi! Signing up for this also allo...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank AlexPierson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, 9 June 2014
Dear AlexPierson,

It is wonderful to hear that you enjoyed your stay with us this past April. We were delighted to read that you had the opportunity to explore our convenient location, and received such superior "at your side" service from our team during your stay.

Your new found loyalty as an IHG Rewards Member is greatly appreciated and we thank you for reccommendations. As I would be love to have the opportunity to show our gratitude, I invite you to contact me personally when planning your future visits to Toronto.

Thank you again and we look forward to welcoming you back soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Toronto Centre

Property: InterContinental Toronto Centre
Address: 225 Front Street West, Toronto, Ontario M5V 2X3, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Toronto
#14 Spa Hotel in Toronto
#17 Romantic Hotel in Toronto
#18 Business Hotel in Toronto
#18 Luxury Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — InterContinental Toronto Centre 4*
Number of rooms: 584
Official Description (provided by the hotel):
With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centres best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more   less 
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Also Known As:
Intercontinental Toronto Centre Hotel Toronto

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