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“The Centre of it all!”

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InterContinental Toronto Centre
Ranked #19 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed 22 June 2014

Located a 5 minute walk from both subway and Via train - good for those exploring Toronto on the TTC (subway system) which I think is by far the easiest way to do it. Rooms face either the train tracks/waterfront (which I think could be noisy depending upon your floor level but beautiful view) or the city (a different kind of noise, but really; you're in the centre of "the centre of the known universe")! Rooms are not large but a decent size and well decorated and maintained.

The hotel adjoins a very large convention centre so it may be wise to enquire with the hotel if there are any "interesting" groups which may be invading the hotel during your stay. We had the "Cannabis Council"?? there during our stay and it made for some very pungent elevator rides which I wouldn't recommend!

Ground floor bar is a tad on the pricey side ($40 for 2 cocktails) but that was partly our fault having expensive taste and not checking prices before we ordered.

Staff were very warm and helpful and the greeting we received each time we walked in the door was wonderful.

Room Tip: The hotel adjoins a very large convention centre so it may be wise to enquire with the hotel if ther...
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  • Stayed: May 2014, travelled as a couple
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1  Thank WinstonRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 23 June 2014

Dear WinstonRR,

Thank you for reviewing us on TripAdvisor! We are excited to hear that you enjoyed your recent visit and had the opportunity to explore our convenient location. We truly are located at the center of it all and offer an abundance of convenience for both our leisure and business travelers.

It was also great to hear that our team provided you with the exceptional service we are best known for, as this is what we always strive to deliver.

We look forward to welcoming you back in the future and should there ever be anything I can assist you with, please do not hesitate to let me know.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

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1,318 - 1,324 of 2,789 reviews

Reviewed 21 June 2014

The Intercontinental was a superb hotel and from the moment we arrived till the moment we left we felt that we had received exceptional service and we were delighted with the room upgrade in recognition of our membership of the IHG Rewards program. Our only downer was that breakfast choices were mostly choices between large and large serves and the service was fairly ordinary. It would be nice if American and Canadian restaurants would offer some food options in small and full sizes. The hotel is perfectly located if you want to attend a baseball game or travel up the CN Tower, but otherwise its a long way from the lively parts of the city and while there are restaurants reasonably close, you have to know where to look for them.

  • Stayed: June 2014, travelled as a couple
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1  Thank StephenR285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 23 June 2014

Dear StephenR285,

Thank you for your kind comments and for your ongoing loyalty as an IHG Rewards Member. We were happy to read that our team was successful in making your stay an enjoyable one from beginning to end. It is always our goal to provide our guests with superior" at your side" service we are glad that we had the opportunity to deliver this to you.

We appreciate the feedback you provided regarding our buffet breakfast, and will be sure to share your suggestion with our Food & Beverage team to see how we can improve in this area.

We look forward to welcoming you back in the future and should there ever be anything I can assist you with, please do not hesitate to contact me personally.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

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Reviewed 21 June 2014

Just returned from an overnight stay at this hotel. It is extremely well located to many Toronto attractions. We picked it because it its very close proximity to Roy Thompson Hall. It is a short walk to the many restaurants on King Street. When we arrived
They had upgraded us to a beautiful room on the 25th floor. The room had been completely renovated and had lovely furniture and an extremely comfortable bed. All the personnel that we dealt with were courteous and professional. It was an extremely positive hotel stay and we will be back!

  • Stayed: June 2014, travelled with family
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1  Thank deb1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 23 June 2014

Dear deb1981,

It is a pleasure to read that you enjoyed all aspects of your recent stay with us. Our team always strives to exceed our guests' expectations and we are delighted to hear that we were successful in doing this for you.

We are also excited to hear that we have gained your loyalty and I invite you to contact me personally when planning your next visit, so I may have the opportunity to show our gratitude.

Thank you for taking the time to review us and we look forward to hosting you again soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

We enjoyed our one night stay recently. Walking distance to China town and Queen west. We enjoyed the pool and jacuzzi and overall cleanliness of hotel. Staff interactions were fine, but we were never offered help with our bags or given any additional information about the hotel. No hotel information in the rooms, just a room service menu. Hard to find things in the hotel without a lot of signage.

Skip the breakfast buffet. Extremely over priced hotel restaurant azure. Soggy potatoes, mushy eggs, but great pastries and selection of cheeses. No where close to being worth $28 a person.

Parking valet is $45 for a 24 hr period with in and out privileges. Self park is $28 with no in and out.

Would stay there again as it is nice but didn't seem worth the prices...

  • Stayed: June 2014
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Thank dandieandie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 23 June 2014

Dear dandieandie,

Thank you for your comments and feedback. We are thrilled to hear that you enjoyed our convenient location as well as our pool oasis during your visit. I would however like to take this opportunity to apologize for failing to exceed your overall expectations.

I have shared your comments regarding your interactions with our team as well as your feedback regarding our buffet breakfast with both our Front Office Manager and Director of Food & Beverage who will be reviewing ways to improve in these areas. Should you wish to discuss your experience further, please feel free to contact me personally as I would appreciate the opportunity to ensure your next stay is flawless.

Thank you again and we look forward to welcoming you back in the future.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Came here to attend a convention. Hotel is right in the convention center, no need to go out. It is also closed to the famous CN tower, Rogers Stadium for baseball fans, Union station for the bus and train and the basketball stadium. Checking in and out was fast with staff eager to make your stay great. If you need web check in for your plane departure, it is also right near front desk. Rooms are big, clean and comfortable with great coffee and tea in liquid capsule type. Room wifi is free by just being ihg reward club member and it is fast. Although downtown Toronto at this time had a lot of diggings and road constructions, but thanks to staying in this hotel, I can easily traverse the downtown areas just by walking around as it has good proximity to practically all the important areas. I have been to Toronto many times already, but I will definitely come back to this hotel.

Room Tip: The higher floor afford a good view of the city
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  • Stayed: June 2014, travelled on business
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2  Thank jdchua521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 20 June 2014

Dear jdchua521,

It is great to hear that you enjoyed all aspects of your recent stay with us. Our team always aims to provide our guests' with superior "at your side" service and we are glad that we were successful in doing this for you.

Your loyalty as and IHG Rewards Member is greatly appreciated and we would love the opportunity to show our gratitude. Please feel free to contact me personally when planning your next visit so I may have the opportunity to do so.

Thank you for taking the time to share your experience and we look forward to hosting you again soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

The hotel was terrific during my stay at the MDRT convention. .Close to everything downtown, the ballpark, the convention center is connected.. A must is Dinner at the CN Tower. A drive of 1hr 20 mins is Niagra Falls.

  • Stayed: June 2014, travelled on business
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1  Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 20 June 2014

Dear Joe B,

Thank you for your kind comments. We are delighted to have had the pleasure of hosting you during the MDRT convention and are thrilled that you enjoyed your stay. Our convenient location truly can't be beat and it is wonderful to read that you had the opportunity to explore the nearby sites.

We look forward to welcoming you back again soon and should you ever require any assistance with your future reservations, please feel free to contact me personally.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We have stayed at this property before and will stay again. The location is excellent, the staff are very helpful and the rooms are a decent size, plus the beds are comfortable. It is my first choice when staying downtown for a night or two!

Stayed: April 2014, travelled with friends
2  Thank Victoria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica W, Manager at InterContinental Toronto Centre, responded to this reviewResponded 20 June 2014

Dear vmc13,

We are excited to learn that we have gained your loyalty! It is always our goal to exceed our guests’ expectations and we are pleased that we were successful in doing this for you.

When planning your next visit to Toronto, please feel free to contact me personally so I may have the opportunity to show our gratitude for your new found loyalty.

Thank you for your review and we look forward to hosting your again soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Toronto Centre

Address: 225 Front Street West, Toronto, Ontario M5V 2X3, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Toronto
#13 Luxury Hotel in Toronto
#14 Family Hotel in Toronto
#17 Romantic Hotel in Toronto
#18 Business Hotel in Toronto
Price Range: £111 - £392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Toronto Centre 4*
Number of rooms: 586
Official Description (provided by the hotel):
With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centre's best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre, the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more   less 
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Also Known As:
Intercontinental Toronto Centre Hotel Toronto

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