On the positive side, this hotel is very well located and the rooms are up to Intercontinental standards. Great location downtown, for CN tower, Blue Jays, etc. etc.
On the other side , we were maybe unlucky that day , but they had no sense of hospitality.
First we checked in with Samatha at 4 pm. The room was not ready,.... no excuses , no welcoming smile...Just : '' COME BACK N AN HOUR'' . I had to postponed my meeting at 5 30 pm downtown to come back to do the check-in a second time. Still not a smile or excuses for being late. Quite rude honestly.
The guy , that was there to store the luggage took our luggage without saying anything like : welcome, good afternoon, how are you....he gave us the coupon and he went away.....
After having waited in line for 15 minutes for the second check-in, they gave us a nice room ...with the A/C working at 20 % ( Maximum ) capacity.
I called several time and they finally sent a guy. The gentlemen was nice, but he said , he can't do nothing. We call back the reception : sorry ..... nothing we can do....it was midnight.
We slept maybe for 3 hours that night .
Before leaving the hotel , I told them to make sure to fix this A/C if they rent that room to somebody else. That time the girl was nice , she took note and credited the valet parking fee for the room.
Usually as Platinum Elite IHG member you might get a room upgrade,...... this time I was downgraded big time , and they seem that like they just don't care.
For a moment I had the impression I was in a old motel along Highway 401.
- Official Description (provided by the hotel):
- With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centres best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more less
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- Also Known As:
- Intercontinental Toronto Centre Hotel Toronto