I have stayed at this hotel about a dozen times in the past twelve months. Mostly on business trips, but a couple of nights with my wife (for shopping/watching the Bills play at the Rogers Centre).
I am a Platinum Ambassador and the one thing I always find outstanding at this hotel is the staff. From the front desk service, to the concierge, to the bellhops - they all provide impeccable service.
I stay in hotels about 40 nights per year on business. I have stayed at each of the three Intercontinentals in Canada (this one, Toronto Yorkville and Montreal) and, though each has its own charms, this one is my favourite.
I have stayed in three different room types - standard (I am a smoker and have stayed in this room by choice a couple of times - with my ambassador status, each time they have been gracious enough to provide me with club access in lieu of an upgrade), deluxe and junior suite. The smoking, standard rooms are on low floors (I have always stayed on floor 4 of a 25+ floor hotel) and have not been renovated like the rest (I have found smoking rooms at most hotels to be the worst rooms in the hotel, likely for good reason). The deluxe and junior suites are great, I have generally stayed on high floors with great views and modern furnishings.
The Club Lounge is very nice (although I was surprised that you pay for alcohol), and the continental breakfast is a nice way to start the day - particularly the smoked salmon.
An example of the great service they provide - I had a late meeting that ended past 4 p.m. (my Ambassador late-checkout). My flight left at 6:20 p.m. I had the bellhop keep my bags at the hotel and asked for a limo at 4:30. However, my meeting ran late and I didn't end up at the hotel until just after 5 p.m. As soon as I told the bellhop of my situation, he literally ran to get my bags while another escorted me to the car (which was still there, more than half an hour later than I had booked). The first bellhop brought my bags to the car and the driver (during Toronto rush hour traffic) took a route that ensured that I got to the airport on time.
I am looking forward to my next stay there next month.
- Official Description (provided by the hotel):
- With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centres best location. We are steps away from the CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more less
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- Also Known As:
- Intercontinental Toronto Centre Hotel Toronto