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“Lucky If anything works”

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Holiday Inn Toronto International Airport
Ranked #51 of 137 Hotels in Toronto
Reviewed 15 April 2014

You are lucky if your internet or elevators work. They seem to work sporadically. Oh but don't worry they have computers from the early 90's in their business center that you can use if you dont mind waiting about 5 minutes to run a simple yahoo.com page.

  • Stayed: April 2014, travelled on business
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Thank Traveler031679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priya D, Manager at Holiday Inn Toronto International Airport, responded to this reviewResponded 19 April 2014

Dear Traveler031679,

Thanks for taking the time to write a review regarding your most recent stay wtih us. It's very unfortunate that you did not enjoy your stay do to certain things not working well for you. This summer, we will be doing renovations on our property. We hope that you'll be able to stay with us again to see the great changes we'll be making. Thank you for your feedback, it is important so us.

Best Regards,

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498 - 504 of 783 reviews

Reviewed 23 March 2014

Stayed one night and had my expectations fullfilled, i would say it is a typical Holiday inn with good Wi-Fi and great breakfast. Airport shuttle service is good and front desk staff always available to help and guide. Only downside; no safe boxes in the room and cleaning staff not very kind.

Room Tip: Pick up high floors to avoid the nearby highway noise.
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  • Stayed: March 2014, travelled on business
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1  Thank corrysp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug L, General Manager at Holiday Inn Toronto International Airport, responded to this reviewResponded 25 March 2014

Thanks very much for your feedback on your recent stay with us! I'm glad that you found our hotel to be a good and convenient hotel! Our hotel is conveniently located to the 400 series highway and very close to Toronto Pearson International Airport and our 24 hour complementary shuttle that runs every 20 minutes and our full service restaurant and lounge are just a couple of our great amenities while staying with us. I'm please that you enjoyed your breakfast in the dining room I will pass on your kind words to our culinary and service team. All of our staff at the hotel pride themselves on being friendly and delivering a great experience for each and every guest.
Thanks
DougGM

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Reviewed 23 March 2014

Handy for the airport, with a shuttle bus running regularly, and perfectly decent for the price point. There are nicer hotels, but for the cost it was great. No noise problem from the airport that I noticed. The corridors are a bit featureless, but who spends their time hanging around in airport corridors?

  • Stayed: March 2014, travelled on business
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1  Thank Doug C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug L, General Manager at Holiday Inn Toronto International Airport, responded to this reviewResponded 25 March 2014

Dear Doug C
Thanks for your feedback on your recent stay with us. I'm happy to see you found us a good value for the Airport hotel market. Our complementary shuttle as you mentioned is for sure of value as it runs 24hrs a day 7 days a week every 20 minutes! As for our corridors we will be doing some remodeling this summer and the corridors is a focus of this! I hope when you come and stay again you will stay with us and see our updated product!! We work hard at this hotel to be a great hotel guests love!
DougGM

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Reviewed 20 March 2014

This is your typical 3 star hotel close to the airport and good if you have an early flight the next day.

Check in was quick and easy, even that I only made the booking 30 minutes earlier with hotels.com as my flight was cancelled. Checked all sites and they had the best price.

The room is big and has all you would expect from a 3 star holiday inn. The heater is a bit loud at times, but I switched it off during the night and it was fine then. I also couldn't hear any noise from the nearby airport either.

The hotel has a nice bar and restaurant and even if it is a bit expensive, the food and service was really great. There are no other restaurants in walking distance, so you don't really have a choice or you have to take a taxi.

The hotel offers a free shuttle to and from the airport, but it is a bit confusing. I only realized there are 2 Holiday Inn Airport Hotels when I wanted to get on the shuttle from the airport, so make sure you know which street your Hotel is in, as the drivers will ask you which street you want to go to. I took a chance and came out at the right one.
Now what I didn't realize is that how many people are on early morning flights and when I checked out at 4AM, the lobby was packed with people trying to get on the shuttle. It was absolute Chaos and no real system. It was a mad scramble for the shuttle and when it was full you had to wait for the next one. The result was that you at least waited 40 - 50 minutes to get on the shuttle and other guests later got taxis, which is not a cheap option, but what can you do. I don't know if it's always like that or if it was because it was a Saturday and the beginning of holiday season, but be aware that the wait for the shuttle can be quite long. If you end up using a taxi, you could just as well book the airport hotel directly at the airport as the costs will be similar.

  • Stayed: March 2014, travelled on business
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1  Thank NamXpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug L, General Manager at Holiday Inn Toronto International Airport, responded to this reviewResponded 21 March 2014

Dear NamXpert
Thanks for staying with us and giving us your feedback! I'm glad you found our hotel convenient to book and stay while catching early flights out of Toronto International Airport. Our shuttle is 24hrs and at times can be busy it is an over sized shuttle that holds 24 people at one time. We are proud of our dining room and lounge and our teams service is always welcoming and accommodating!
Cheers till your next visit and hope that you choose us again!
DougGM

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Reviewed 17 March 2014

We stayed at this Holiday Inn for a trade show in Toronto. Service at Front desk and Concierge desk was great and the rooms were quiet and comfortable. The Lobby bar and Restaurant was a great meeting place for business travellers and very pleasant staff. I can see why there are so many awards on display in the front lobby. Check in and out was very fast too and close to airport with shuttle. Great coffee in the lobby every morning too.

  • Stayed: March 2014, travelled on business
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1  Thank Belle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug L, General Manager at Holiday Inn Toronto International Airport, responded to this reviewResponded 18 March 2014

Thanks for staying with us at the Holiday Inn Toronto International Airport and giving us your comments. Your title says it all "Great Hotel for Business Travel"! As a team we work hard to have a great hotel that guests love with a focus on our core business which is the business traveler. Our full service hotel has many amenities geared to the business traveler. Our full service dining room and lounge is one of those and the team in the Metropolitan aim to please our customers and our overall culture is built around incredible friendly staff creating magical moments and emotional connections each and every day!!
Cheers till your next visit
DougGM

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Reviewed 12 March 2014

I'm a frequent business traveller that patronizes Holiday Inn for reasonably priced, clean accommodations. Stayed here with my wife on an overnight connection to Mexico using points. The accommodations were what I expected from previous business trips and although the hotel could use some updating it is well maintained. The hotel is located close to Pearson airport with a shuttle that runs every 30 minutes 24/7. Be aware that there are two Holiday Inns on the airport strip so you don't get confused. I have previously had lunches for large business meetings at this location that were quite good, but I was disappointed with our dinner in the dining room on this occasion. The service was very slow and neglectful and the food was mediocre at best.

  • Stayed: February 2014, travelled as a couple
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Thank GrumpieGrampy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug L, General Manager at Holiday Inn Toronto International Airport, responded to this reviewResponded 14 March 2014

Thanks Earl F for staying with us and sharing your feedback. I'm glad that you were able to avail of your privileges as an IHG Club Member and used your well earned points to stay with us. I'm happy to hear that you find our hotel well maintained as we work hard and pride ourselves on our culture to have incredible friendly staff, spotlessly and well maintained facility that our guests will love. I'm pleased to let you know that we are going through some upgrades that will be touching many of our guests areas this summer. As for your dining experience I will certainly share your experience with our F&B team as that is not typical of the dining room. Our location is an asset for us and along with our 24hr shuttle it makes a perfect spot for those that are catching early flight out. I do hope to see you return in the near future!
DougGM

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Reviewed 12 March 2014

Whenever we fly out on vacation we drive to Toronto the night before so we don't have to worry about traffic and missing our flight. The rooms are typical Holiday Inn but the location is right by the airport and with the free parking, the stay is basically free. The shuttle service is always right on time to pick you up and drop you off and the staff is always friendly and courteous. Great value

  • Stayed: March 2014, travelled with friends
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1  Thank rick h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Toronto International Airport

Address: 970 Dixon Rd, Toronto, Ontario M9W 1J9, Canada
Phone Number:
Region: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 137 Hotels in Toronto
Price Range: £74 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Toronto International Airport 3.5*
Number of rooms: 451
Official Description (provided by the hotel):
Our Airport Hotel in Toronto Offers Value & Service. The Holiday Inn Toronto Airport welcomes you to our newly renovated airport hotel at Toronto International Airport (YYZ). You'll love our hotel's convenient airport shuttle, quiet, convenient location and heated bathroom floors.Guests appreciate our hotel's close proximity to the Toronto Congress Centre and International Centre, the major host for area events. Our meeting facilities are the best among Toronto airport hotels. Our 21,000 sq. ft. of conference space is now renovated and offering 20 meeting rooms with award-winning catering ready to host any event. Leisure guests love our hotel's location near Pearson Airport. Nearby attractions like Woodbine Entertainment Centre, and shopping at Sherway Gardens offer family fun. Easy access to Hwy 401,427,407 and 410 puts Toronto's world-class attractions just minutes away.Guests will enjoy dining in our newly renovated Bistro YYZ. Enjoy a wide variety of beer and wine. Workout in a 24-hour Fitness Centre or refresh yourself in large, heated indoor pool. For your next stay in Toronto, our airport hotel's associates wait to welcome you. ... more   less 
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Also Known As:
Holiday Inn Toronto International Airport Hotel Toronto
Toronto Holiday Inn

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