I was very disappointed with this hotel. I always read reviews before I book but my experience here made me wonder if I stayed in the same place as other reviewers. I'm not overly picky with airport hotels- I just expect cleanliness, friendliness, quietness, and since we often stay at the Holiday Inn chain I thought I wouldn't be disappointed. The shuttle bus from the airport arrived promptly. The situation of the hotel is not inspiring, but it's an airport hotel after all. The check in was reasonably efficient and the staff helpful and friendly but there my favourable impression ceased.
We were on the 7th floor. There were no windows, and the corridor was gloomy with a ceiling which felt too low. Neither did it look particularly clean, with tatty wallpaper and a grubby looking carpet, so not a good first impression. Our room was nothing more than OK. It neither smelled nor looked particularly clean. On the plus side the beds were comfy, and 24 hour wifi was free, but the room had 70's decor and was not large, but dark and depressing. We could only get paying channels or advertising on the TV. The bathroom was small, cramped and, worst of all, someone else's dark hairs lurked in the bathtub. The windows wouldn't open, of course, so we tried to cool the place down with the in room A/C but soon abandoned this because the fan was so noisy it sounded like an airplane taking off. We should have complained I suppose, but we were tired after a busy week. There is a bar/restaurant but it wasn't very appealing to our tastes so we walked to a nearby Keg restaurant which cheered us up a little as the meal was great.
Breakfast the next day was 'free' but really I could have given it a miss. The 'hot' food was merely warm, some of the crockery and glassware had not been washed properly- something which always puts me off eating.
I was told that the airport shuttle the next day was 'first come, first served' which alarmed me a little, but in the event there wasn't a problem. The shuttle leaves every 20 minutes and the driver was friendly and helpful. Would I stay there again? In all honesty, no, not until the place has had an upgrade. Shame really, as the Holiday Inn chain is usually reliable.
- Official Description (provided by the hotel):
- Our Airport Hotel in Toronto Offers Value & Service. The Holiday Inn Toronto Airport welcomes you to our newly renovated airport hotel at Toronto International Airport (YYZ). You'll love our hotel's convenient airport shuttle, quiet, convenient location and heated bathroom floors.Guests appreciate our hotel's close proximity to the Toronto Congress Centre and International Centre, the major host for area events. Our meeting facilities are the best among Toronto airport hotels. Our 21,000 sq. ft. of conference space is now renovated and offering 20 meeting rooms with award-winning catering ready to host any event. Leisure guests love our hotel's location near Pearson Airport. Nearby attractions like Woodbine Entertainment Centre, and shopping at Sherway Gardens offer family fun. Easy access to Hwy 401,427,407 and 410 puts Toronto's world-class attractions just minutes away.Guests will enjoy dining in our newly renovated Bistro YYZ. Enjoy a wide variety of beer and wine. Workout in a 24-hour Fitness Centre or refresh yourself in large, heated indoor pool. For your next stay in Toronto, our airport hotel's associates wait to welcome you. ... more less
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- Also Known As:
- Holiday Inn Toronto International Airport Hotel Toronto
- Toronto Holiday Inn