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“Comfortable”

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Crowne Plaza Toronto Airport
Ranked #74 of 136 Hotels in Toronto
Whitehorse, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Comfortable”
Reviewed 16 March 2014 via mobile

This room is comfortable and able to walk to several restaurants. The room is large and roomy. Beds are comfortable. I was glad I came a day early to rest before a long plane trip the next day. Shuttle ride is provided to the airport making things easier for me.

Stayed March 2014, travelled solo
Helpful?
1 Thank Yukonbis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, 18 March 2014
Dear Guest,
Thank you for taking the time to post a review about your recent stay with us here at Crowne Plaza Toronto Airport Hotel.
Staying close to the airport the night prior certainly takes some of the stress out of travelling on early morning flights. Glad that the hotel room and shuttle service met your needs.
Hope you had a fabulous trip, and look forward to having you stay with us again in the future at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
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984 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (207)
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Brechin, Ontario, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 March 2014

Just returned from a two week trip, left our car at Crowne Plaza and was taken to airport with no problems or delays. Arrived back at 11:30 pm and walked out to the pick up point at the airport and the shuttle was there to take us to the hotel. Great greeting at the front desk with choice of room. Room was clean and good for a nights sleep. Breakfast the next morning was great, much better than many of the park stay fly packages. Overall it was an excellent experience.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, 17 March 2014
Dear Guest,
Welcome Back! Thank you very much for this favorable review! I am thrilled to see that you gave us such a great rating and that our hotel and services suited your needs. We hope that you will visit us soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kincardine, Canada
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 11 March 2014

Stayed here as part of a Travelzoo Park, sleep and fly with breakfast for $85. The rooms are small but clean and comfortable. One chocolate was left on our bed at night. We had to park offsite as there was no room left onsite, related to the deal, which created some issues for us. We were leaving for the airport, too early for breakfast and were lucky in catching the shuttle. On return from our trip, the first shuttle was full and told us the next shuttle would be along in ten minutes. Twenty-five minutes later after standing out in minus fifteen degrees celcius temperatures we finally were on the shuttle. I had been fighting the start of a cold which definitely developed into one after that. Breakfast in the morning was good. The deal seemed great but I'm not convinced it was worth the inconvenience, esp since I had to call in sick for one day. It seemed the offer was put out there with no intention of increasing services for the popularity of it.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chocoholic7265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, 14 March 2014
Dear Guest,
Thank you for providing feedback of your recent visit to our hotel. I am very sorry that you encountered difficulties finding parking on site and that you were not quite satisfied with hotel shuttle service. Great to read though that your room met your expectations, you enjoyed our breakfast. I thank you for staying with us and hope that you will visit us soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 March 2014

Spending 1 night before an early flight! Excellent service at desk, excellent price including parking, close to airport with shuttle, clean room, comfy beds, and a nice pool for the kids! Walk outside the front door for a great variety or restaurants, we chose Tuckers Marketplace but wished we tried Canyon Creek. We will definitely be back!! Thanks Crowne Plaza for treating us like you want us back... We will be. :)

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LDTwinMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, 10 March 2014
Dear Guest,
Thank you very much for taking the time to post a review and for the great rating you gave our hotel. Great to read that you had a pleasant stay with us, enjoyed the food in our Restaurant and had a good night's sleep. Thank you also for your favorable comments about our Front Desk employees. We are very proud of this amazing team and I am so glad that they left you with such a positive impression.
We were happy to have you with us and hope that you will visit us soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockwood,ON
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 March 2014 via mobile

A great deal for $85 which included parking for 21 days and a shuttle to the airport and breakfast. While the breakfast didn't apply to us (starts at 5:30am and we left at 5am) the shuttle was convenient, quick and had room for us and our skis. You can't pre-order the shuttle (we were told it was first come first served) so we were in the lobby at 4:40am and were able to get on the 5am shuttle *though it was packed by 5am! Room was small but clean. Very good value for a pre flight night.

Stayed March 2014, travelled with family
Helpful?
1 Thank Madelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, 10 March 2014
Dear Guest,
Thank you very much for providing feedback of your stay. Great to read that you have been making use of our stop-over package when going for vacation and that our facilities and services, such as extended parking and airport shuttle, meet your expectations. I am very pleased that we were able to leave you with such a positive impression. Thank you for your loyalty! Our team and I look forward to welcoming you soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 8 March 2014

I purchased a Travelzoo deal at this hotel which included up to 21 days free parking, several months ago. When I called the hotel to make a reservation, after speaking to 3 different departments, I was told that although the hotel had room availability, it did not have any room in their parking lot so they could not honour my voucher. Having read some previously posted reviews on this website, it appears Crowne Plaza has a serious problem with their parking space. So my advice, even though the Travelzoo deals sounds good, if you can't redeem it because the hotel won't accomodate you then really, it is NO deal. The "free parking" component of this deal was the appeal (for me) since the Crowne Plaza is a very average airport hotel. I will look elsewhere the next time I need an airport hotel. I will also avoid Travelzoo deals since I've learned if "it's too good to be true, then it isn't!"

  • Stayed March 2014, travelled solo
    • Value
    • Service
Helpful?
2 Thank MumaPhipps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, 10 March 2014
Dear Guest,
I was very disheartened to read your comments. Although we have received many positive comments about TravelZoo promotion from other Guests,it definitely sounds like we failed to accommodate your dates. Like any other offer , it's based on "first come first served basis". Please accept my sincere apologies. Thank you for the feedback, I have shared your comments with our team in an attempt to learn from our failings.
Should you feel so inclined, please do contact me, as I would appreciate the chance to make amends.
Elena Naryjnaia,
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
484 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 7 March 2014 via mobile

We were given a room for the night by air Canada as our flight was overbooked. We were pleasantly surprised by the comfort of the beds and pillows. Another client also commented on the comfort level as shelves checking out. A good hotel to get a decent nights sleep before or after traveling a long distance

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesterbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, 10 March 2014
Dear Guest,
Thank you for sharing feedback of your recent stay with us. It is very unfortunate that you missed your flight but we were certainly happy to have you with us for the night.. Great to read that you enjoyed our bedding. Our team and I hope to welcome you soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Toronto Airport

Property: Crowne Plaza Toronto Airport
Address: 33 Carlson Crt, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #74 of 136 Hotels in Toronto
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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