Usually stay at a Hilton while in Toronto but got bumped off an Air Canada flight and got a Crowne Plaza voucher.
Front desk service was quick and efficient but all went downhill after that.
- Elevator was slow and made scraping sounds that made me nervous it would malfunction.
- Room was ok but over-all tired and dated.
- Biggest let-down was the service at the restaurant at the lobby level. Maybe there was a Game 7 Habs vs Bruins hockey game thus the busy crowd but the level of service and customer care was way way below the Hilton Toronto Airport.
1. bar service was ultra slow
2. beer was overpriced at $8.50 per glass
3. chicken wings was awful - overcooked and over-slathered with bottled bbq sauce
4. bartender was very inattentive
4. restaurant manager was condescending when I asked about the $3 bottled water (Nestle Purelife which you can get for $3 for a 12-pack in a grocery)
I was looking forward to finding out if Crowne Plaza may be a good alternative to Hilton but it just strengthened my preference for the Hilton Toronto Airport.
I strongly suggest against staying at this hotel. Stay at a Hilton or even at a Holiday Inn instead.
- Official Description (provided by the hotel):
- Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more less
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- Also Known As:
- Crowne Plaza Toronto Airport Hotel Toronto
- Park Plaza Toronto Airport