We stayed 2 nights on Richmond street in the Cambridge Suites Nov. 15/16. The staff were very rude and unhelpful. We booked through Expedia and it was clear they did not like that fact. We did not have a problem with any of the extra charges and yet they clearly expected that we would and did not offer a solution to the problem of booking a room for 4 that was meant for 2. The pull out couch was uncomfortable and the door to the shared bathroom would not stay closed. We were charged extra and still we had to ask for extra bedding, extra glasses and towels. Then the glasses were removed and we had to ask again. No information about the hotel amenities was provided. Found out from another guest ( who was having problems too) that there is a hot tub. Getting out of the parking garage was a problem as signage suggested a pass was needed and when we asked for help the answer we were given was that it has been the same for 6 years...as if we should know how to get out having never been there before. We were made to feel unwelcome and will not be going back.
- Official Description (provided by the hotel):
- Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more less
- Reservation Options:
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- Also Known As:
- Cambridge Hotel Toronto