This is our second visit to this location. As before the rooms were very nice and reasonably priced. However the whole experience was let down by totally indifferent front house staff.
Booking a cab to the airport was beyond their capacity, we had to walk outside at 3:30 am to find a cab because the front staff agreed to book it, then forgot to do so, and then did not care.
Ordering room service was also disappointing- the schedule is already random on the menu and was never respected. The "24 hour" menu was only available between 12-1030 pm.
Apart from greeting you when you came in, the front staff was indifferent, unapologetic, incompetent, and lethargic.
We will not return a third time.
- Official Description (provided by the hotel):
- Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more less
- Reservation Options:
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- Also Known As:
- Cambridge Hotel Toronto