I am getting married in a few weeks and contacted the Cambridge Suites a few months ago to coordinate rates etc. for my guests. We set it up so my guests would call in with the party name and I was given a general rate for the night of my wedding. After speaking to my fiancé, and at his urging, I called Cambridge Suites back to ask if they offered a government rate. I was informed that they do and was provided with that rate. I was told that if my guests requested this rate it would be available but government ID would have to be presented at check in.
Well last week two guests contact me to let me know the hotel is not honouring government rates because of a special event that is in town.
I call Cambridge Suites and speak to Elizabeth, head of reservations, as Ann is away. I am told that government rates could not have been offered for this day because of the special event taking place. She goes on to say that Ann has no notes to this effect but she will discuss it with her upon her return.
Today Ann calls me and argues that government rates had not been negotiated when we spoke. I explained that was not the problem but she persisted. Then I was told that government rates have black out dates and my wedding happens to fall on one....funny that no where on their site does it advise of black out dates. Then she flat out tells me that she didn't tell me government rates would apply. So what...I'm lying? I must have pulled the rate amount out of the air!!! She continues to inform me she has detailed notes that do not include any such information (re: government rate). When I informed her that I too has taken notes of our conversation, she suggested that they were not thorough!!!! Yet she only recalled 2 of our 3 conversations....hmm great notes! Very professional indeed!
It's unfortunate any of my guests booked with them. Who knows what rates they'll face once they actually check-in!
Customer service is everything! Therefore this hotel is worth nothing!
- Official Description (provided by the hotel):
- Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more less
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- Also Known As:
- Cambridge Hotel Toronto