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“management very accommodating”

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Cambridge Suites Toronto
Ranked #38 of 136 Hotels in Toronto
London, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“management very accommodating”
Reviewed 16 August 2014

excellent location for our trip. comfy room, great staff..... management allowed us to leave our car in their garage for a couple of hours while we visited ripleys aquarium, which is right next to the cn tower. this was about a 15min walk. definitely would return.

Room Tip: we had a nice sized room with 2 double beds and tv partitioned by french doors. the other room had a...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Dinagarnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, 19 August 2014
Hello Dinagarnett,
Many thanks for your kind words about Cambridge Suites Toronto.
We look forward to your next visit with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,775 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (297)
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English first
Doha, Qatar
Level Contributor
636 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 343 helpful votes
Reviewed 15 August 2014

The location of this hotel is very good for sites and shopping in downtown Toronto. The rooms are nice and generally quiet. They are kept clean and the room rates for downtown Toronto are good.
The staff are nice and helpful and there was even a duty policeman at the hotel during Caribana to manage hotel noise which also offered security. Breakfast is good but they kept running out of bacon but managed to get me some from the chef. The only complaints I had were for parking charges although I was told that all downtown hotels charge for this and poor signage which caused me to miss the hotel and drive a considerable distance stopping twice in heavy traffic to ask for directions.

Room Tip: try to avoid being near the elevators.
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  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank DohaInternational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, 19 August 2014
Hello DohaInternational,
We sincerely appreciate your hotel recommendation for Cambridge Suites Toronto.
I'm sorry for your parking frustrations.
Thank you for your patience as our team worked through the high volume of guests during Caribana.
We look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford, Connecticut
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2014 via mobile

Started off shaky as check in is 4 pm and room not ready until after 5 but a minor inconvenience. Room was on 18th floor with good elevator service so not too much of a wait. Nice comfortable suite with separate bedroom and pull out couch so comfortable for 3 people. Free wifi but a little slow on the speed. Perfect location to town town with a less than 5 minute walk to Eaton Centre, subway line, and connected to underground walkway for those rainy days that will take you all over the city called PATH. Staff friendly and helpful. Some people have knocked the Cambridge chain for tired or worn carpets and my room had a stain but the carpet passed the white sock test so it's clean if not a bit old. Could use some touch ups here and there like loose bathroom door knob and wear marks on the wall near the door where it touches but overall this was a nice clean hotel with pleasant staff and perfect quiet location. I'll return next time in town for sure.

Stayed August 2014, travelled with family
Helpful?
Thank Gavin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, 19 August 2014
Hello Gavin F,
It was a pleasure to learn of your hotel experience at Cambridge Suites Toronto.
I loved your 'sock test'.
We look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 August 2014

This was our second time at this hotel. Despite some reviews showing this as a less than stellar
property, we have never had any problems. The hotels' rooms are clean and nicely appointed. Their layout is great.
It's the little things that keep us coming back. While I don't bike, it is nice that the hotel offers their guests the use of bicycles.
The hotel staff is probably the friendliest that I have seen outside of Hawaii. I was always greeted with a 'hello', a 'welcome' , and great smiles. They really try to please.
Hotel is centrally located to all we want to do with subway stop close by.
It is a totally non-smoking property and while we both smoke, we find that going outside is no problem. However, I do wish the hotel would provide some seating for the smoking area.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank renae r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, 14 August 2014
Hello renae r,
Please accept my sincere appreciation for taking the time to share about your experience at Cambridge Suites Toronto.
I'm sorry that there is no seating in the designated smoking areas. I'll see what I can do about this.
Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 August 2014

We've been staying here for the last 10 years on our annual business trips to Toronto. The main pluses were the central location and reasonable rates. There aren't many decent hotels in that part of downtown in that price range.

The hotel offers good value with easy walking access to many local eateries. The onsite Portico restaurant underwent a much-needed facelift some years ago. Food standard improved markedly and still at reasonable prices. Breakfast quality is above average for this grade of hotel, if a little crowded when the restaurant is at capacity. Onsite parking is convenient without too many contortions to exit.

Rooms are actually very spacious, as are the bathrooms and both had a cosmetic makeover some years ago. But unfortunately they're now starting to show their age even after the makeover and the ceramics and plumbing fittings really need replacement to maintain a contemporary standard. Taps are a dreadful pull-out design that seem prehistoric compared with the usual smooth-turn Gröhe tapware found in Asia & the Middle East.

Room furniture & work desk are functional if dated, but the lighting is very 70's. The rooms almost never seem light & airy, more dark and gloomy. A good interior designer with a decent budget could work wonders with the amount of space available. C'mon guys, how about it?

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Globohiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, 14 August 2014
Hello Globohiker,
We hear you loud and clear and very much appreciate your insight on Cambridge Suites Toronto.
I will share your feedback with our Executive Team as we are in the midst of finalizing our renovation project. Your information is valuable to us before we begin our uplift plan.
Thank you for your time and many thanks for your continued loyalty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solana Beach, California, United States
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 August 2014

This is one of our favorite hotels - the service was great, the location exceptional (walking distance from just about anything you want to see in Downtown Toronto), and the room was fantastic.

The suite we got had two beds and a fold out sofa. Great sleeping arrangement for all of us.

Beds were firm and new (no soggy mattress here) - new, clean, modern.
Temperature control was fantastic - we were all comfortable throughout the night.
Gym is on the top floor and small (has a nice jaccuzzi too), but free access to a "commercial grade" gym is available at the front desk.
Free internet, great layout, well stocked minibar (saved us, as we came in very late, and Toronto is not family friendly after 10pm), microwave, refigirator in room.

Parking garage (extra cost) next door takes care of the car (if you have one) - since you won't really need it when you are there.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noam Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, 10 August 2014
Hello Noam Z,
I'm absolutely thrilled that we are one of your favourite hotels. Thanks for sharing your experience about staying at Cambridge Suites Toronto!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 August 2014

Things I love about this hotel:
Staff are polite and helpful
Was given free breakfast vouchers because checking in was slow
The suites are a good size with a separate kitchen and dining area
Room service is good.
The gym is much better than it was a few years ago and has a great view of the city on the 22nd floor.
The bar has happy hour between 4 and 6pm

Things I was not so keen on:
Checking in at 4pm- seems a little late
Too many homeless people in the neighbourhood (not the hotels fault) but if you are going for a leisurely walk then take a left as you leave the hotel.
The kitchen sink kept blocking which was annoying.

Overall it's a hotel I would always consider when visiting Toronto,

Room Tip: My room was low down so I heard lots of traffic- you might hear it less on a higher floor but I coul...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank LizWhitcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cambridge Suites Toronto

Property: Cambridge Suites Toronto
Address: 15 Richmond St. E., Toronto, Ontario M5C 1N2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Family Hotel in Toronto
#23 Romantic Hotel in Toronto
#26 Business Hotel in Toronto
#27 Luxury Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Cambridge Suites Toronto 4*
Number of rooms: 230
Official Description (provided by the hotel):
Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more   less 
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Also Known As:
Cambridge Hotel Toronto

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