We often stay at holiday inn's while traveling actually 2 on this trip. 1 in Ottawa and this 1 a day later in Toronto. This is not award winning and if so I'm not sure how. The holiday in we stayed at the day before was hands down nicer, cleaner and great customer service. I will start by saying we called and pre-booked a 2 day wonderland package upon arriving with 2 toddlers after 7 hrs of driving to no booking in there system. We called this hotel and confirmed the proper number was called. However front staff ( 3 ladies ) said there's no booking and they can't book the wonderland package for walk-ins? We were not walk-ins we could prove we called with the phone we called from. Regardless my husband actually had to come outside and spend another 30mins on the phone with the booking ppl. Front desk staff could care less about us gaving to re-book and refused to book for us? Very odd? Finally booked again check inn and get a very small room that was dated beyound your normal holiday inn. It actually smelled musky. Requested a room change to a bigger room regardless of cost and received the same room on the 9th floor just cleaner with a little bit of updating. Fine I'm not complaining again. I go out to get milk after ordering pizza bc at this point it's 7:30pm, pizza comes and it's the ONLY hotel u have to come down and meet the delivery guy toddlers in toe! Parking gates would not work are 3 day stay. Bathrooms are extremely small and dated. Even the tv in the rooms are small. 27" maybe this may not matter to some however after wonderland my little ones wanted to lay in there beds and be able to see the TV. Honestly we have stay in 3 holiday inns in Toronto. the one in markham and near the airport and this is below both. The only thing this hotel had that the others didn't was the over-priced resurants.
- Official Description (provided by the hotel):
- Experience this newly renovated Toronto hotel ranked amongst the TOP 10 Holiday Inn Hotels in North America. The Holiday Inn Toronto Yorkdale is centrally located across from Yorkdale shopping centre (Toronto's best mall) at Dufferin St. and Hwy 401. With over 250 stores, restaurants and services including subway access and GO BUS shuttle to the airport, we are the ideal location for your trip to Toronto. ... more less
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- Also Known As:
- Holiday Inn Yorkdale Hotel Toronto
- Yorkdale Holiday Inn
- Holiday Inn North York
- North York Holiday Inn