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Reviewed 26 June 2018

Good Location, excellent staff, great customer service from both Kristie and her staff . Kristie has been my contact per from the past 3 years hosting our AGM. Kristie was responsible to organizing the entire event ,rooms, dinner, etc.

  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnYorkdale, General Manager at Holiday Inn Toronto Yorkdale, responded to this reviewResponded 9 July 2018

Thank you for sharing a review of your meeting experience. We will be sure to share your feedback with Kristie and her team and we hope to see you again soon!

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Reviewed 26 June 2018

From reserving, checking in, our stay & check out, the staff were fantastic! We had a problem reserving a room for our widowed sister, who wanted to be in the same hotel. We called & spoke to the manager Doreen, who told us she would call us back. We thought....oh well, we will never hear from her again. BUT, Doreen called us back in 20 minutes, & organized our sister’s reservation. She was also able to upgrade her room.
We also want to mention Wendy & Anna S. at the front desk for their kindness & great service....all with smiles! We were very impressed & felt compelled to share this information.

Stayed: June 2018, travelled with family
1  Thank nellofirenze402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnYorkdale, General Manager at Holiday Inn Toronto Yorkdale, responded to this reviewResponded 9 July 2018

Thank you for sharing your wonderful feedback. We are thrilled to hear Doreen was able to assist and will be sure to pass on your kind words to her, Ana S and Wendy! We hope to welcome you back again!

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Reviewed 26 June 2018

I stayed at this hotel for a business trip. The lobby and atrium are very upscale, however I was a little disappointed with the outdated style of the room. Still has carpet and I am not a fan. BUT I ate at the Cafe Monterey restaurant inside the hotel and the food was superb! Hats off to the chef! Gozy was my waiter and was very friendly, attentive, knowledgeable and polite.

Room Tip: East tower rooms have balconies overlooking the atrium
  • Stayed: June 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Cheri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnYorkdale, General Manager at Holiday Inn Toronto Yorkdale, responded to this reviewResponded 9 July 2018

Thank you for your feedback! We are so sorry to hear the rooms did not exceed expectations and appreciate the high score regardless! We will be sure to pass on your kind words to Gozy and Chef Kal! We hope to welcome you back again!

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Reviewed 25 June 2018

Had a great stay at this hotel. The staff and service were superb. Rooms were very comfortable and well maintained. Located across Dufferin Avenue from the Yorkdale Shopping Centre was ideal. My hotel of choice in Toronto

Room Tip: The East Tower rooms face the Yorkdale Shopping Centre and northern Toronto. Rooms are quiet and comfortable.
Stayed: June 2018, travelled as a couple
1  Thank pauld20182018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnYorkdale, General Manager at Holiday Inn Toronto Yorkdale, responded to this reviewResponded 9 July 2018

Thank you for sharing a review! We are thrilled you enjoyed your stay and we cannot wait to welcome you again on your next visit to Toronto!

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Reviewed 25 June 2018

We were in Toronto for 3 days following a wedding. The location of the Holiday Inn at Dufferin Street was ideal. Situated a 5 minute walk from Yorkdale Mall and no more than 10 minutes from the subway this was an ideal location. The ride into the centre of Toronto on the subway took 20 minutes and cost 12 dollars return. The hotel staff were very friendly and most helpful. We were given room 333 which was very comfortable and quiet. The food in the restaurant was very good with plenty to choose from including a good choice of vegetarian food. The staff here are brilliant. David was extremely helpful and kept things moving for us and polite and courteous. The prize for service has to go to Gozy. What a thoroughly pleasant young man. It's appreciated that the restaurant wasn't particularly busy but he had time to chat pleasantly with us and had a very good and appropriate sense of humour. His knowledge of the food and wine served was excellent and he pointed us in the right direction in all respects. We hope he achieves his goal of visiting Lords Cricket Ground soon. Although Gozy particularly stands out it has to be said that all the staff in the restaurant, morning and evening, were brilliant, courteous, helpful and respectful.
Minor criticisms we do have to point out from an English perspective Is that the tea pods in the rooms are not good. A cup of tea with creamer is not a good start to the day although the coffee is fine! The AC unit in the room was very noisy.

Overall, this was an excellent place to stay and provided a good base for our needs to access the city and we'll use it again.

Stayed: June 2018, travelled as a couple
1  Thank mcmikeyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnYorkdale, General Manager at Holiday Inn Toronto Yorkdale, responded to this reviewResponded 9 July 2018

Thank you for taking the time to write out a wonderful review! We are so pleased to hear you enjoyed your stay and we will be sure to share your kind words with David and Gozy. So sorry the pods were not "your cup of tea!" Email us at reservations@hiyorkdale.com before your next visit and we can arrange a kettle for your room! We cannot wait to welcome you back again!

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