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“TERRIBLE!!”

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Novotel Toronto Centre
Ranked #45 of 136 Hotels in Toronto
GreenLeadersGold level
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“TERRIBLE!!”
Reviewed 17 November 2013

Stayed here for two nights then went off to do a bit of travelling and came back to stay another night before leaving. Staff very aloof, unfriendly and unhelpful but ignored this previously as the hotel was pretty central and suited my needs. On my last stay, I was told I was getting a "complimentary upgrade". It wasn't complimentary at all and when I informed them of the extortionate bill the staff denied even telling me this! They ignored all my emails regarding this too! Apart from this, the hotel is fairly central and the rooms are ok but very cold! Wouldn't ever stay here again, the staff are horrible!

  • Stayed October 2013
    • Value
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Helpful?
2 Thank Unicorn_9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 18 November 2013
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please contact the hotel and ask for Angela B. and she will be happy to assist you.
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  • Value
  • Cleanliness
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Recife
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013

The hotel is very well located, walking distance from CN Tower and Aquarium. Many good restaurants around and also same mini markets. Staff friendly, good breakfast and the beadroms are big and clean. We had a good time there.

  • Stayed November 2013, travelled with family
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Review collected in partnership with Accorhotels.com

Helpful?
Thank Lira-Family-BR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 18 November 2013
Dear Lira-Family-BR,
Thank you very much for your comments. Hope to see you once again at the hotel
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PEI
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 November 2013

Good downtown location and found a good price on Expedia. Clean, comfortable rooms. Quiet. Pleasant, helpful staff. Restaurant was OK. Had breakfast included in room price, otherwise was overpriced.St. Lawrence Market Area. Lots of restaurants and shops. Close to bus station, ACC and not far from Rogers Centre/CN Tower and some theatres. Airport Express bus services hotel with connector shuttle. Has pool and exercise room but didn't use.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MyFathersSon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 18 November 2013
Dear PEIsland-traveller,
We are very happy to note that you had a great stay with us and enjoyed the area of old towne Toronto. Hopefully we will welcome you back in the near future.
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London, Canada
Level 4 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 11 November 2013

This hotel is only a few blocks away from the Toronto Eatons Centre (10 minute walk).. It is a wonderful location in a more residential area. With St Lawrence Market 1 block away and wonderful restaurants directly across the street (The Old Spaghetti Factory & The Keg). As our visit was a shopping trip we were more than happy.


The rooms at this hotel are a fair size (we were given a king room), clean, with a large flat screen tv & nice sized bathroom. The view from the third floor was non existent. Outlets in the room to plug in electronics are at a minimum in these rooms, there are no outlets beside the bed!

We felt safe at this hotel as they require you to use your room key to access the rooms from the elevator & the hotel also offers a large parking area with in & out parking (accessible from the hotel elevators as well)... parking cost was pricey at $25/day.

Breakfast at this hotel was nice, however with so many options close by (Starbucks, Tim Hortons, & sit down restaurants) I would recommend taking advantage of the close amenities instead of eating at this restaurant.

This is a hotel that is great for a basic place to stay in Toronto. It was more than enough for a girls shopping trip in toronto. No frills but awesome location.

Room Tip: Third floor had no view... maybe a higher floor if you want to see the skyline.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank Ashley_C123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 18 November 2013
Dear Ashley_C123,
At Novotel, we strive to provide a superior service experience for every customer. We are glad to note that you had an enjoyable stay with us. Please do look us up when you are in Toronto next.
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Wolverhampton, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 November 2013

We have just returned from Toronto. We had a three week holiday in four hotels in Canada and USA and this hotel was awful. We were so glad it was only for three nights all our other hotels were excellent. We stayed in the Novotel Montreal which was a completely different experience to this one so not all chain hotels give and provide the same standards
The room booked was a double we could not get a king which we didn't mind for the short time we were there.
The bathroom had hair from either the previous guest or the maid along the floor. It was still there the next day when we returned so I ended up picking it up with hand wipes myself!
The towels were hardly big enough to call hand towels never mind bath towels. The carpet was old and dirty and it had not been vacuumed before our arrival. There was a two inch gap at the bottom of the door into the room.
The sheets were clean. I don't know if all rooms were of this standard as the public areas were modern and well maintained. We did not use the restaurant.

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Fishy48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 18 November 2013
Dear Fishy48,
Thank you for taking the time to write about our hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to hear that you expereinced some issues with your room quality, which have been adressed with the housekeeping team.
We look forward to welcoming you back to the hotel soon.
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ontario
Level 5 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 November 2013 via mobile

We were visiting family staying at royal york. This hotel was perfect for us as it is close to many restaurants and bars. Road construction made driving in the area a nightmare! It will be like this for another year.
Room was very spacious and clean. Staff were awesome and extremely friendly and helpful.
We have travelled to Toronto many times however this time everyone we encountered were friendly and welcoming. Excellent experience.
I would recommend this hotel to any one who wants to be to be in the middle of the action

Stayed November 2013, travelled with family
Helpful?
Thank ladygolferontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 18 November 2013
Dear Ladygolferontario,
Thank you for your wonderful comments. Look forward to welcoming you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level 5 Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 November 2013

We chose this hotel as it had a great location, within walking distance of many sights in the downtown area and close to transport links. There were numerous restaurants and bars nearby as well. We had a kingside room on the top floor. No great view, however we didn't really spend much time there during our 6 night stay (26th October onwards), other than to sleep. The bed was really comfortable. The only small issue we had was controlling the temperature in the room as it tended to get a bit warm during the night! Would definitely stay here again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Veronica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 18 November 2013
Dear Veronica H,
We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Toronto Centre

Property: Novotel Toronto Centre
Address: 45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Toronto
#34 Family Hotel in Toronto
#42 Romantic Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Novotel Toronto Centre 3*
Number of rooms: 262
Official Description (provided by the hotel):
Novotel Toronto is nestled in the historic district of Old Town Toronto. Get a glimpse into Toronto’s past strolling through cobblestone streets, enjoy a wide array of gastronomical international treats at the St. Lawrence Market or savour the flavours from myriad restaurants and pubs. Just steps from the Hockey Hall of Fame, Harbourfront and Union Station, the Novotel is 30 minutes from Pearson International Airport and 5 minutes from Billy Bishop Airport.With a European flavour, whether you are staying for business or pleasure the hotel offers a variety of services to make any stay exceptional. ... more   less 
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Also Known As:
Novotel Toronto Centre Hotel Toronto
Accor Toronto Centre
Toronto Novotel

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