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“Great stay....!” 5 of 5 bubbles
Review of Novotel Toronto Centre

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Novotel Toronto Centre
Ranked #42 of 132 Hotels in Toronto
GreenLeadersGold level
Kingsville, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great stay....!”
5 of 5 bubbles Reviewed 30 June 2014 via mobile

Stayed at the hotel for a couple nights. Bed and pillows were very comfortable as was the duvet. Rooms are a nice size and really liked the hand held shower attachment - not something you normally find in a hotel.

Breakfast in Cafe Nicole was awesome! A great variety that included Eggs Benedict, French toast and lots of fresh fruit. Delicious! Lunch was also very good but bar drinks are very pricey.

Pool and jacuzzi was clean and at a perfect temperature. There was only two chairs so seating is very limited. There were plenty of towels on the first night but none available on the second night. Luckily we brought towels from our room. The pool area is unattended. You can go down the stairs from the pool area to the fitness center which we did not use.

Our room was on the third floor facing The Esplanade and The Keg. We did hear a little noise from the restaurant outdoor patio but wasn't a problem and had no problem falling asleep. The hotel itself seems quiet and didn't hear our neighbours in the main room.

Location was an easy walk to major attractions and convenient to Union Station. Getting around the construction is a bit of a pain to get to/from the station but not reason enough to be a big issue. Lots of restaurants and pubs across the street as well as one block up on Front Street. Staff was very friendly and helpful. We were able to store our luggage in a locked area after checkout as we had a evening train departure.

Will definitely stay here again....

Stayed June 2014, travelled with friends
Helpful?
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 1 July 2014
Thank you for your fantastic review, Diane. We really appreciate your thorough feedback and are happy to read you found our guest rooms quiet and comfortable. We'd love to have you stay with us again when visiting Toronto!
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (248)
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English first
Netanya, HaMerkaz, Israel
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 June 2014 via mobile

Quiet room. Front desk reception staff couldn't be friendlier or more helpful. Cleanliness of room excellent. Didnt use restaurant or room service. Would definitely stay here on my net visit to Toronto. One small thing:
No
magnifying mirror in bathroom. Apart from that small 'complaint ' everything was perfect.

Stayed June 2014, travelled with family
Helpful?
Thank Dina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 1 July 2014
Hi Dina - Thank you for reviewing your stay with us. I appreciate your note about our front desk team, and the suggestion for magnification mirrors in guest rooms. I'll share your review with our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
Level Contributor
155 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 28 June 2014

Just returned from a six night stay in this hotel. Its positioning is very good especially considering a lot of downtown Toronto is a building site at present. The room we had was spacious, with a good bathroom too. Staff were helpful, with a special mention for Sherif who looked after us well. What lets it down are unbelievable things - the housekeeping for one. Yes they make your beds, but your night clothes are left screwed up in the corner. The tea/coffee making facilities are limited to a coffee maker. I asked for a kettle which duly arrived, but with paper cups !!! And not even a spoon but a straw to fish the teabag out with. Am I staying in a decent hotel or a road side diner ?? Housekeeping let us down there with paper cups and dirty glasses just left in the room day after day. We never tried the breakfast but did have room service which was delivered promptly and was good value for money. So many things were so good, but sadly it is the bad things you remember. Paper cups ??? Please !

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Chrissybubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 1 July 2014
Thank you very much for your review. I appreciate you taking the time to provide us with honest feedback regarding your recent stay. I apologize for the issues you encountered and will share your comments with our team to see where we may make improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

Stayed at this hotel for a few days. The best part for me was the bed and the breakfast. The bedding was super comfortable - cannot recall a hotel with better sheets and pillows/ duvet. A lot of towels in the bathroom which I consider a nice touch. The breakfast was great too - I really liked the interiors of the restaurant itself.

The hotel has a very nice location - close to the main attractions and the union station.

Cannot say much about what I did not like. The room did not get much light during the day so it was a bit dark. Also, there was an ice making machine on our floor which produced a lot of noise and when I complained to staff about it they said they can change my room but they can do nothing about the noise. I stayed where I was coz my room was a bit further from it but most likely would have changed it if it was right next to it.

Overall, it was a great place to stay in Toronto.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alexei N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 1 July 2014
Thank you for your great review! We're so happy you found our beds comfortable. That's important when choosing a hotel! Thank you for your recommendation as well. Hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, Brazil
1 review
4 of 5 bubbles Reviewed 27 June 2014

Novotel Toronto was a great experience. Good localization, room satisfatory, services OK, delicious and fair price breakfast, helpful front desk, etc. I would like to leave some suggestions to make it more helpful for guests: 1) Prices of phone calls are very expensive: CAN 20 for 1 single call to Burlington. Think lower and helpful, phone calls are not your core business; 2) Taxi company you work with Blomingdale (special taxi) are very expensive. Offer choices to your guests: regular taxis ou special taxis. We didn't have choice. CAD 60 to go to airport on a raining day.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Dario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 1 July 2014
Thank you for your review and suggestions. I will share your feedback with our team. We really appreciate it!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 26 June 2014

Pros:
- Excellent location, within very short walking distance of many great Toronto attractions like the CN Tower, Air Canada Centre, Hockey Hall of Fame, St. Lawrence Market.
- Front desk staff were very friendly, polite, helpful.
- Everything in the room (bed, TV, internet, bathroom) was fine – not amazing, not bad. Clean.

Cons:
- Air conditioning was apparently not working when I was there – around end of May. Extremely disappointing to set the A/C at 17 degrees and have the room still feel stuffy the whole night. Not sure if the A/C wasn't turned on for summer yet?
- The beds were comfortable, but there were no sheets – only a duvet. Would have definitely appreciated the added flexibility of sheets. Not sure why they're not provided.
- Depending on how low your floor is, you will hear noise from the downtown streets below. Not loud, but audible nonetheless. Makes it a slight bit more challenging to fall asleep.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Can-uh-duh-eh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 1 July 2014
While we're happy you enjoyed our location, friendly front desk team, and guest rooms, I do apologize you encountered some issues with our air conditioning and bedding. We did not have any problems with our AC units, but will be troubleshooting the system to see what may have been the problem. We really appreciate your review, and will be using it to help us continually improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

Good location. walking 15 minutes in the neighborhood you will find "must go" tourist attractions as St. Lawrence Market, Hockey Hall of Fame, Steam Whistle Brewing, Ripley's Aquarium, CN Tower and to make your day easy, train and subway station. A lot of places to eat nearby.
The bedroom is very comfortable and clean.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ialim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, 27 June 2014
Providing our guests with a comfortable stay is very important to us, and I'm happy to see we fit the bill for you. We'd love to serve you if you should visit Toronto again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Toronto Centre

Property: Novotel Toronto Centre
Address: 45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Toronto
#34 Family Hotel in Toronto
#42 Romantic Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Novotel Toronto Centre 3*
Number of rooms: 262
Official Description (provided by the hotel):
Novotel Toronto is nestled in the historic district of Old Town Toronto. Get a glimpse into Toronto’s past strolling through cobblestone streets, enjoy a wide array of gastronomical international treats at the St. Lawrence Market or savour the flavours from myriad restaurants and pubs. Just steps from the Hockey Hall of Fame, Harbourfront and Union Station, the Novotel is 30 minutes from Pearson International Airport and 5 minutes from Billy Bishop Airport.With a European flavour, whether you are staying for business or pleasure the hotel offers a variety of services to make any stay exceptional. ... more   less 
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Also Known As:
Novotel Toronto Centre Hotel Toronto
Accor Toronto Centre
Toronto Novotel

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