From the moment we arrived at the hotel in fashionable Yorkville to the moment we left we received first class service. We arrived early and were able to check-in. Tony and Catherine at reception were helpful, friendly and personable and on finding out it was my birthday, paid special attention to this fact and upgraded our room.
Our room was a well appointed large room with two queen beds, comfy chairs and a bar fridge. The large bathroom was equipped with hairdryer, slippers, robes and lovely toiletries. The beds and pillows were very comfortable and soft. The one thing we missed was a coffee machine in the room although I believe coffee was available in the lobby but hoofing it down there early in the morning is not my cup of tea so to speak. We also missed a morning newspaper outside our door. The evening service staff was efficient and friendly, turning down our beds and making sure our ice buckets were full.The room had not much of a view but it was extremely quiet for downtown Toronto.
I very much appreciated the bottle of wine Tony at reception sent to our room in recognition of my birthday. This made me feel like such an honored guest.
We had a drink in the 18th floor lounge and I imagine in warmer weather it would have been fantastic to sit on the terrace. Service in the lounge was great and the drinks expensive.
Room service was again first class. Abul was so friendly and attentive and went out of his way to make everything perfect for us. I was so pleased and surprised when Abul brought a decadent birthday cake from the IRD Staff to our room.
We had a filling lunch in Yorkville and wanted something lighter for dinner. Dinner in the Annona Restaurant in the hotel fit the bill with both the hostess and servers providing excellent service. We both agreed the salmon dish was healthy with perfect proportions and well worth every bite.
We had appointments the next day at the Stllwater Spa in the hotel which was another wonderful experience. Spa staff were helpful and attentive and the tea lounge area was constantly refilled with various flavors of water, finger sandwiches, biscotti, coffee and tea. We were welcome to arrive early and relax in the refreshment area and use the whirlpool, steam room, sauna and fitness centre before and as well after our treatments. Our body treatments of 90 minutes, the Morrocan Rhassoul Wrap and the River Stone Mud Wrap, were expensive but as the Spa is recognized as one of the best Spas in Toronto, the high quality products used and the excellent treatment, the money was well spent for a special occasion such as this.
On another note, the day of our departure, the cleaning staff knocked three different times to come in. It wasn't anywhere near check out time. Since we did not use the Do Not Disturb Sign I could understand the first time knocking, but the second and third times were a bit annoying.
We were sorry to have to leave the hotel after two nights. I can't remember ever receiving such warm, caring and efficient service as we did in this hotel. This was a great way to celebrate a 65th birthday and look forward to many more.
- Official Description (provided by the hotel):
- Park Hyatt Toronto is perfectly situated in the heart of Yorkville, surrounded by over 700 upscale shops, exclusive restaurants and unique galleries. Located just minutes to the financial and entertainment districts, this luxury hotel offers convenient access to the best of Toronto attractions, including the AGO, CN Tower and Casa Loma. Within minutes of your arrival, you will be embraced by warm, residential accommodations and luxury amenities. Unwind in our incomparable 10,000-square-foot Stillwater Spa. Delight in upscale shopping escapades or museums, or settle into any of our premier dining experiences, such as Annona Restaurant or Morton's, The Steakhouse. Then retreat to our legendary Rooftop Lounge with panoramic views of the city. With its state-of-the-art conveniences and personalized service, Park Hyatt Toronto is an ideal choice for both business and leisure travelers. Come discover why today. ... more less
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- Also Known As:
- Park Hyatt Toronto Hotel Toronto
- Hyatt Toronto
- Toronto Hyatt