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“Turns a business trip into a retreat...”
Review of Park Hyatt Toronto

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Park Hyatt Toronto
Ranked #19 of 136 Hotels in Toronto
Certificate of Excellence
Santa Barbara, California
Level 5 Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Turns a business trip into a retreat...”
Reviewed 30 March 2014

I arrived late afternoon and felt the welcome immediately. And when I discovered their spa is open until 10 PM, I turned a short business trip into a great evening retreat. Wonderful spa, sufficiently staffed so you can actually get an appointment when you check in. The Polish woman who did my late night peddy was lovely, funny, and warm. I slept well and was ready for a great meeting the next day. The rooms are lovely and the light show in the the CN tower in the distance is pretty great. The restaurant (Annona) was great for a single person traveling alone--the staff went out of their way to make my meal a pleasure. And if you get a carnivorous craving, Morton's is next door.

Room Tip: The city view includes a vista of the CN tower, lovely to see at night. Though my room was great, th...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jolineg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (259)
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English first
New York City
Level 4 Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 24 March 2014

I was very pleased with my stay at the Park Hyatt. From the moment I pulled up at the hotel the service was outstanding. Every staff member I encountered was kind and eager to please. The room I had was a great size and the bathroom was large and well stocked. What I loved most about this hotel was its perfect location. I was in Toronto for business and I was able to walk everywhere I needed to be. Additionally, the hotel is located near the best stores so if you want to sneak in a little shopping, as I did, it is very easy to do so. I would definitely stay here again, I have no complaints.

One piece of advice, if you plan on sleeping/being in your room past 8:00am put your "privacy please" sign on your door. Housekeeping starts bright and early at 8:00 and you'll get a knock on your door. I had to jump out of the shower to avoid getting walked in on, I forgot to put the sign out and wasn't expecting housekeeping service to begin so early.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mls1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 20 March 2014

With additional 5 star properties added in Toronto, this property is not able to compete. The furniture is dated and the carpets and paint are worn. The front desk staff were elusive and smug but the room service staff and concierge were warm and very helpful. They made arrangements for a special celebration and attended to every minute detail and beyond. The rooftop bar is a great place to visit after a night out, however staff there were less than enthusiastic.

Room Tip: The south tower is older but it is furnished more traditionally, closer to Bloor Street and the roof...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoseColouredGlasses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, 21 March 2014
Dear TripAdvisor Guest,

Thank you for taking the time to share your feedback with us.

I have shared your comments with the team. Would you mind if we connected with your directly to discuss your experience?

I look forward to speaking with you.

Gail Aihoshi
Executive Assistant
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
112 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 11 March 2014

I would have given this hotel 3 stars if it wasn't (as my title alluded to) for the exceptional service I was shown here. I was away in Uganda over Valentine's Day and decided to spontaneously book a night here over the weekend for myself and girlfriend as a surprise. I let the hotel staff know the story, and they graciously upgraded me, free of charge, to a junior suite. Although I am very gracious for the hospitality, I do feel obliged to say that this hotel is in desperate need of a make-over....fast...The room, while a good size, with comfortable sheets and large flat screened TV, had a hole in the ceiling (I think a piece fell out) some grouting that was cracked, and an old bathroom. In terms of the spa, the check-in was very nice, and the walkway welcoming. The tea room was cozy with biscotti, tea, coffee, water and places to relax and sit. BUT, the spa itself was really below standard. The mens (and I can only speak to mens section) area was small, had only one toilet with an essentially non-functional flush, an old plastic hot tub that looked like it should have been at someone's cottage outdoors with non-functional jets, missing mosaic tiles, a cold sauna (no water allowed on the rocks to warm up) and a cold, wet dripping steam room with no upper level to warm up. All in all I really think that they need to get off their laurels and get to work renovating. But please keep the same staff!

Room Tip: Ask for a room facing south
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, 14 March 2014
Dear Trip Advisor Guest,

Thank you for taking the time to share your feedback with us.

Please accept my apologies for the inconveniences you experienced. In no way does this reflect the level of service we extend to our guests. I have immediately explored the details you noted and have shared your comments with the team. Would you mind if we connected directly to further discuss your experience?

Once again, thank you for your feedback and I look forward to speaking with you when your schedule allows.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 March 2014

As all Park Hyatt hotels it was a bit expensive, but worth the extra cost. We were there to celebrate my wife's birthday and the staff took care of all my instructions of having flowers delivered to the room etc. They even included a little cheese platter and a bottle of wine.
Rooms are beautiful with nice furniture (we had a corner suite) and nice amenities. Staff is very helpful and service minded.
Great stay - I have never been disappointed with any Park Hyatt hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrekTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, 14 March 2014
Dear Trip Advisor Member,

Thank you for your lovely note and kind words regarding our brand.

Please extend belated birthday wishes to your wife on my behalf. I am delighted to hear that your celebration was a seamless experience with beautiful memories.

We look forward to welcoming you home once again when your travel plans bring you back to Toronto.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 March 2014 via mobile

We stay here every time we are in Toronto, multiple times per year. Great service, location, clean and comfortable.

Rooftop bar is one of the best drinks spots in Toronto with a great fireplaces.

What more can you ask for. Thanks for the hospitality!

Stayed March 2014, travelled as a couple
Helpful?
Thank westcoast t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, 14 March 2014
Dear Trip Advisor Member,

It is always a pleasure to know that our guests consistently enjoy their experiences with us.

I am happy to hear that you found our amenities comfortable and had a chance to visit the Roof Lounge and savour cocktails by the fireplace.

Thank you for sharing your feedback with us and we look forward to welcoming you when your travels bring you back to Yorkville.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 March 2014 via mobile

Great location and a very helpful staff, especially Tony at the check-in. The rooms are clean, wifi excellent, service very good. Near museums and university of Toronto as well as a very funky part of town on one side and the nice downtown on the other. A bit pricey.

Stayed February 2014, travelled as a couple
Helpful?
Thank Yvygv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, 14 March 2014
Dear Trip Advisor Member,

Thank you for your compliments regarding our staff and overall experience. Your comments have been shared with Tony and our entire team.

We look forward to welcoming you back to our hotel on your return visit to Toronto.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Toronto

Property: Park Hyatt Toronto
Address: 4 Avenue Rd, Toronto, Ontario M5R 2E8, Canada
Region: Canada > Ontario > Toronto > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#10 Spa Hotel in Toronto
#12 Family Hotel in Toronto
#14 Luxury Hotel in Toronto
#14 Business Hotel in Toronto
#15 Romantic Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Park Hyatt Toronto 4.5*
Number of rooms: 291
Official Description (provided by the hotel):
Park Hyatt Toronto is perfectly situated in the heart of Yorkville, surrounded by over 700 upscale shops, exclusive restaurants and unique galleries. Located just minutes to the financial and entertainment districts, this luxury hotel offers convenient access to the best of Toronto attractions, including the AGO, CN Tower and Casa Loma. Within minutes of your arrival, you will be embraced by warm, residential accommodations and luxury amenities. Unwind in our incomparable 10,000-square-foot Stillwater Spa. Delight in upscale shopping escapades or museums, or settle into any of our premier dining experiences, such as Annona Restaurant or Morton's, The Steakhouse. Then retreat to our legendary Rooftop Lounge with panoramic views of the city. With its state-of-the-art conveniences and personalized service, Park Hyatt Toronto is an ideal choice for both business and leisure travelers. Come discover why today. ... more   less 
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Also Known As:
Park Hyatt Toronto Hotel Toronto
Hyatt Toronto
Toronto Hyatt

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