i recently travailed to Toronto for a short visit with a friend. We chose this hotel because the price was low and we wanted to stay downtown (a area we were both familiar with) upon arrival we started to notice that this hotel was not what it seems to be. we arrived late at night and went straight to bed as soon as we checked in, but not without quickly glancing around the room. the door step was badly worn out, the bathroom was dirty, badly kept and out of date as was the rest of the room. We also noticed a foul smell probably from humidity that never went away. the room was hot and humid, we had to blast the AC just to get it comfortable. we woke up the first day to find out not only was our hotel not located downtown, it was across the street from a salvation army and had homeless men loitering outside. we opted out of complementary breakfast and went to a Tim Hortons instead. after spending the day around the city we both decided that we wanted to have dinner in Yorkville, so we asked the front desk if they had any recommendations, the men we spoke to said he had no idea he wasn't familiar with the area and asked the second men who answered the same thing, he offered to call the holiday inn in Yorkville to get some info, we stepped aside and waited in the lobby for him to do so. Instead he continued to check people in and answer other questions. we lost patience and decided to go to our room and check on Ubanspoon. we went back down to the lobby and asked if we can get a cab (the same man who was supposed to called the other location) and he told us it would be a 20 minute wait. never once did he acknowledge the fact that he never called, we opted to hail a cab ourselves. The next day we were going to the Molson Amphitheatre so we asked the front desk how to get there, the man we asked was confused for about 5 minutes before he finally looked it up. we asked if there was anywhere to eat and he told us yes, so we decided to eat there. when we arrived needless to say the info he gave us was wrong and we spent 45 minutes looking for somewhere to eat. Our last last day we decided to grab a coffee and come back to the room to finish packing and get ready to check out. The housekeeper immediately asked if we were checking out yet (it was only 9am) we told him no we were coming back. we checked out and finally found a knowledgeable staff member which we talked to for a bit about the terrible cab service we had all trip. as soon as we were leaving to go back home i realized that i had left my sweater in the hotel room. i immediately called the hotel and left my name and number with the lost and found, i assumed she was going to call me right back. four hours later frustrated and impatient i called the hotel back and asked about my sweater. the lady of the lost and found answered " I'm sorry dear i forget to look" at this point I'm fuming but kept cool. i left my name and number for the second time. Once again i expected a call back within 20 minutes, and hour late i called back for the third time and got an answering machine. at the end my rope and completely disgusted i decided to call back this time asking to speak with the manager. i explained the situation and he told me he didn't have access to that room and that she was out for the night. i continued asking him how it was possible for a hotel staff manager not to be allowed access to that room to which he kept repeat (also laughing in my face) the same stupid line that he would take my name and number and she would call back tomorrow. i finally caved in and left my name and number for the third time. She called back the next day informing me that my sweater wasn't in the room , i sweater, i may add, that never left the hotel because it was 30 degree the whole time we were there.
- Official Description (provided by the hotel):
- Stay Smart in Our Hotel in Toronto, Ontario You'll enjoy an ideal location at the Holiday Inn Express Hotel - Downtown Toronto. Our hotel's location is near Pearson International Airport (YYZ), Toronto Island Airport (YTZ), Toronto Union Train Station and the underground shopping/walking paths, which makes it easy to navigate Toronto.Lodging here puts you in close proximity to famous attractions like the Hockey Hall of Fame and Distillery Historic District. Toronto is also home to Eastern Canada's largest shopping mall, Eaton Centre, which is within walking distance of the hotel.Toronto, Ontario's government buildings, the QueenÂ¿s Park and Provincial Parliament are nearby, as well as First Canadian Place, BCE Place, Sears, Ryerson University, Saint Michael's Hospital and other businesses in downtown Toronto. Our hotel's amenities include a 24-hour Business Service to help you complete your work.Unlike other hotels in Toronto, our hotel offers multiple complimentary services: a hot breakfast bar, high-speed Internet access in every room, a daily newspaper and local calls. Each room is outfitted with a triple-sheeted bed, a cable TV, a work area with two phones and a bathroom with specially designed amenities. Our downtown Toronto hotel's staff looks forward to serving you. ... more less
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- Also Known As:
- Holiday Inn Express Toronto Downtown Hotel Toronto