We had continuous problems with this hotel from start to finish. I cannot recommend this hotel to anyone and strongly advise you to make alternative plans if at all possible.
First, the noise from ongoing construction work was terrible. We were awoken after a 2am arrival by a person drilling loudly next to our room early in the morning. The air-conditioning in our room was also really noisy and did not work properly, so our room kept getting too hot or cold.
Second, the location is really inconvenient - over 1 mile (or nearly 2 kms) to the nearest metro stop, including a dangerous stretch of road with no pavements and fast cars. I guess this was partly our fault for not checking the location more closely, but the hotel website is deliberately misleading on this point, as it says "you're just a short walk from Union Station".
Third: we were not allowed to have a late checkout even though the room was available. The Radisson website says the following:
"Check-out from Radisson hotels as late as 6 p.m. (subject to availability) instead of the normal check-out time at no extra cost. Our aim is to accommodate the needs of our guests and offer tailor made flexible solutions."
We were told this information (which had been key in making the booking) was "wrong". We then attempted to make a complaint about this misleading information under the Radisson guarantee. The Radisson website says the following:
"100% Guest Satisfaction: If you aren't satisfied with something, please let one of our staff know during your stay and we'll make it right or you won't pay. It's guaranteed."
However, it turns out this guarantee is worthless. The front desk refused to record our complaint or do anything and we have heard nothing since. The front desk stated that the guarantee was not followed at the hotel. The front desk staff woman was also very rude to us. As a result we had to check out early on the last morning, which was inconvenient and meant we could not use the hotel's facilities.
Fourth, the Radisson website says: "Free High-Speed Internet: We don’t just want you to stay with us, we want you to connect with us. That’s why high speed Internet is free with your stay."
In fact, the hotel makes you pay for "high speed internet". A "basic" and very slow connection is offered free provided you only need to connect 3 devices or less. When we queried this the front desk said the website was wrong, again, and that we shouldn't rely on the Radisson website at all as it is often wrong.
Fifth, we were given the worst room in the hotel as we had booked through a third party website even though the hotel was virtually empty. The staff member checking us in confirmed that this is routinely done as a punishment for booking through a third party website rather than direct with the hotel. We requested a move to a more normal standard room, but were denied.
Sixth problem – the mini-fridge in our room malfunctioned and froze everything in it. When we complained, nothing was done. I don’t think they even recorded our complaint. We had to throw away all our food.
Seventh, the hotel pool was closed - this was not notified before booking.
In summary, I wish we had gone somewhere else! But I look forward to the inevitable response from the hotel manager promising to magically fix all the complaints mentioned. NB I will update this review if the Radisson offers anything meaningful in respect of the problems we faced.
- Official Description (provided by the hotel):
- The Radisson Admiral Hotel Toronto Harbourfront is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre, Air Canada Centre, Metro Toronto Convention Centre and the Direct Energy Centre, and is the ideal setting for events and meetings for up to 220 guests. ... more less
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- Also Known As:
- Radisson Admiral Toronto Harbourfront Hotel Toronto
- Radisson Toronto
- Toronto Radisson