This hotel is in a great location in Toronto - right by the harbour - and includes an outdoor pool which is difficult to find in Toronto (understandably, given their winter weather!) but was great to have in the July heat. The rooms were clean and had been recently refurbished. The décor is pleasant and the beds were very comfortable. The pool was nice to sit around (although the pool itself was a bit scummy in the corners on busy days) and it gets the sun all day. The pool staff were very friendly and the food at the Watermark restaurant was tasty and not too expensive (relative to the rest of Toronto). A few glitches: It would have been good to have a few more hooks for towels around (up to 4 people can share the room, but there was only 1 hook in the room, on the back of the bathroom door) and there wouldn't have been enough space for the 3 adults in my room to unpack their clothes (luckily 2 of us prefer to live out of our cases). The fridge hummed at night and was free-standing (taking up space) rather than being in what looked like the custom-built cupboard under the TV (which must have been added in the recent refurbishment?).
I booked a room for 3 adults through Expedia, and requested 2 queen beds. I knew this request might not be fulfilled but assumed we would at least have a double bed and a roll-away, as the booking was for 3 adults. We checked in on a busy weekend (World Pride and a nearby festival were going on) and went up to our room to find just 1 king bed. We went straight back downstairs where the man on reception told us that the hotel never receives any special requests from Expedia and that they have this problem daily with Expedia – shouldn’t sorting this out be a priority then? He also said that the hotel allocates a number of rooms to Expedia sales, but does not specify how many guests can be in the rooms (which could be between 1 and 4). He said this was the reason for the rooms being at a cheaper rate on Expedia than booking through the hotel directly. I told him that, when I had booked, the hotel website had given me a slightly lower price in $CAD, but I was worried about the exchange rate my credit card would charge, so chose the clearer Expedia website which was already in GBP. All of these arguments are irrelevant though, as they knew on their system that there would be 3 adults staying, but we had not been allocated 3 sleeping spaces. We were told there were currently no available roll-away beds, but, as it was such a busy weekend a new lot of roll-away beds had been ordered and should be delivered that evening. The receptionist kindly (!) told us that Radisson would waive the extra bed charge for the roll-away. We asked if we could arrange to move to the first double bedded room that came available, but we were told it wouldn’t be possible to reserve a room and we would have to come to the desk very early the next morning. We argued that, surely they knew who would be checking out the next day and what type of room they were in, so they could allocate that room to us.
We then asked for the manager, Mr Rock, and, after a similar discussion with him, he promised that we would get a roll-away bed that night and that we would get a 2 bedded room the next day. This did happen. However, it felt like we had been done such a great favour by the staff when, in actual fact, all we got was the room we had booked. We weren’t offered any compensation such as a free breakfast or money off our next Radisson stay. How could I know that Expedia do not pass on requests to the hotel? Before the trip I had read a lot of reviews on Trip Advisor about how friendly the reception staff were, so I had been relieved to know that if we did have a problem there would be lovely staff there to help out – this wasn’t the case at check-in. However, at check-out the staff were friendly and efficient – they offered to book us a taxi to the airport and store our luggage for the day (the male receptionist from our check-in even saw us returning for our luggage and fetched it without us having to ask).
The majority of our stay was pleasant and I would stay at the Radisson Harbourfront Toronto again in summer, just for the pool and harbourfront location, but the hassle at check-in and clumsy way it was dealt with certainly left a sour taste. My advice would be to contact the hotel directly prior to your stay if you want a certain bed configuration.
- Official Description (provided by the hotel):
- The Radisson Admiral Hotel Toronto Harbourfront is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre, Air Canada Centre, Metro Toronto Convention Centre and the Direct Energy Centre, and is the ideal setting for events and meetings for up to 220 guests. ... more less
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- Also Known As:
- Radisson Admiral Toronto Harbourfront Hotel Toronto
- Radisson Toronto
- Toronto Radisson