Would not recommend this hotel after our experience in April. If you want a good nights sleep this is not the place to be.
This is all due to the fact the hotel was exceptionally loud and the hotel management would not resolve it.
There were two nights (during the week not weekend) where people are coming in at all hours making noise. Being young ourselves, this does not bother us either and a certain level if noise is expected.
The first night was very loud and tested my patience. However the second night was a complete joke where there were full on parties on our floor. It was absolutely ridiculous. Can actually say I have never seen anything like it.
I had complained to reception several times at early hours in the morning and they did not stop it. The noise only ended when the parties wore themselves out which will have been around 5am.
Cannot begin to explain how inept reception were. I cannot understand how there was a total lack of control over the hotel or a willingness to do anything about it.
We had no sleep and again complained on departure that morning. The reception advised they had 'considered calling the police but didn't'. Great.
We then had to complain to the regional manager of the group to get any conversation going a few weeks later. This was after the general manager didn't bother to reply to the complaint we had raised after leaving.
We were told the staff did everything they could. They didn't.
We have been offered a discount for our next stay. Worthless. Not going back.
There have to be better hotels in Toronto for the price of the Radisson.
All in all if you want a hotel to get a nights sleep (which should be the minimum given the price), don't go here.
The worst hotel experience I have had ever.
- Official Description (provided by the hotel):
- The Radisson Admiral Hotel Toronto Harbourfront is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre, Air Canada Centre, Metro Toronto Convention Centre and the Direct Energy Centre, and is the ideal setting for events and meetings for up to 220 guests. ... more less
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- Also Known As:
- Radisson Admiral Toronto Harbourfront Hotel Toronto
- Radisson Toronto
- Toronto Radisson