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“Excellent hotel, brilliant location”

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The Westin Harbour Castle, Toronto
Ranked #29 of 137 Hotels in Toronto
Certificate of Excellence
Johannesburg
Level 5 Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Excellent hotel, brilliant location”
Reviewed 5 October 2011

If you're looking to be in downtown Toronto on business or leisure, I highly recommend the Westin.

Check in was professional and friendly, the room was great, the view from the 31st floor was awesome, and I had a good sleep.

The location is perfect for the Eaton Centre and other locations nearby. I would definitely make a point of staying there again.

I got a good deal on Hotwire for this hotel, and it's worth noting if you are looking for a good deal.

Room Tip: Ask for a high floor with harbour view.
See more room tips
  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoziMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhote, General Manager at The Westin Harbour Castle, Toronto, responded to this review, 6 October 2011
Dear Trip Advisor Member,

We are delighted to hear that your stay with us was everything you needed it to be. Thank you for taking the time to let us know how we made you feel.

When your travels take you back to the waterfront area, it would be our pleasure to once again welcome you to your home away from home.

Warm Regards,
-Rekha Khote
General Manager
Westin Harbour Castle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (1,142)
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Princeton, New Jersey
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 October 2011

I stayed here for a weekend getaway. The hotel room was clean, with gorgeous towels and sheets, and expansive views of the harbor. The bar was expensive but had very competent, friendly bartenders. The sofas and chairs in the bar lounge were uncomfortably huge, designed for really tall and really wide folks. The hotel is the first stop on the Airport Express and the last to be picked up, making transfers to the airport fast and easy.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DandyAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhote, General Manager at The Westin Harbour Castle, Toronto, responded to this review, 6 October 2011
Dear Trip Advisor Member,

It is always a pleasure to hear that our guests felt well cared for during their stay. Your kind words are greatly appreciated and have been shared with our entire team.

Thank you for taking the time to share your experience with us and we look forward to welcoming you back to our hotel on your next weekend escape.


PS: Did you try our Totem inspired cocktail when you visited the Chartroom?

Best Regards,
-Rekha Khote
General Manager
Westin Harbour Castle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakefield, Canada
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 October 2011

This is the third time I have stayed here and every time has been a pleasant experience. The check in staff are always very pleasant. The rooms have always been very clean. On the down side the hotel does host a lot of conferences so there is a lot of conference type traffic in the lobby. Overall a nice place

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve_the_nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhote, General Manager at The Westin Harbour Castle, Toronto, responded to this review, 6 October 2011
Dear Trip Advisor Member,

Thank you for staying with us time and time again!

It is our hope that every guest who stays with us feels well cared for and experiences personal service - regardless of any other events happening in the hotel during their stay. If ever that is not the case, please be sure to let us know. We consider feedback our greatest gift.

Hope to meet you on your fourth stay.

Best Regards,
-Rekha Khote
General Manager
Westin Harbour Castle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powassan, Canada
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 2 October 2011

My husband and I stayed here for one night as we were attending a concert at the Air Canada Centre. It was easy to find, had very courteous valet parking, friendly check-in/check-out, and a nice clean, quiet, comfortable room. The hotel itself has a huge lobby where we met a friend afterwards for a drink who, coincidentally, was staying there on business. Our stay was very brief, as we only checked in, freshened up, attending the concert, spent the night, and checked out the next morning. Therefore, I can't really comment on all of the amenities the hotel had to offer as our time was limited, and we could not take advantage of all of them. But as far was what were were looking for, which is great location, clean comfortable room, and courteous service, this hotel certainly met our needs and we would stay again, and based on our brief experience we would recommend it to others.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CuteTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhote, General Manager at The Westin Harbour Castle, Toronto, responded to this review, 6 October 2011
Dear Trip Advisor Member,

It is great to hear that you enjoyed your stay with us - Thank you for sharing!

PS: Hope you had a wonderful evening at the concert as well.

Best Regards,
-Rekha Khote
General Manager
Westin Harbour Castle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slovenia
Level 4 Contributor
33 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 October 2011

Rooms are spacious, service is good, room service fast and efficient. Food decent. Beds very comfortable and huge. Decor - good.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhote, General Manager at The Westin Harbour Castle, Toronto, responded to this review, 6 October 2011
Dear Trip Advisor Member,

Thank you for sharing your thoughts on your recent stay with us.

We strive to provide exceptional service to all of our guests, and after reading your post I must apologize that we did not exceed your expectations. If time permits in your schedule, I would like to connect with you to further discuss the details of your stay.

Looking forward to speaking with you.

Best Regards,
-Rekha Khote
General Manager
Westin Harbour Castle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
88 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 30 September 2011

I stayed at the harbour castle for 4 days in July. The hotel is really well located close to the water and to some of the best scenery in Toronto. The rooms are nice enough ( standard Westin fare) and the staff is helpful but not outstanding.
I really enjoyed relaxing walks on the harbor front during my stay.
The hotel is walking distance to downtown but the walk is a bit of a stretch. So if you enjoy the shopping and theater scene, there may be better options closer to the action. If you like scenery by the water, it is a great location.

  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ortho55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level 5 Contributor
69 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 29 September 2011

I have stayed at this hotel a few times over the years. Recently completed a three night stay. Was not my preferred hotel, but due to a large convention in Toronto, the only hotel that had rooms available at a reasonable corporate rate. The hotel has an impersonal convention atmosphere. Was relatively quiet for a hotel that was pretty much sold out. The rooms are standard dark westin rooms, average size, slightly worn down, but relatively clean.

Location: near the lake, had a lake view room. It is a bit of a walk from the main financial district or about a $10 cab ride depending on the traffic.

There is really nothing to complain about this hotel, but there is nothing special about this hotel as well.

Again, basic room, basic service and convention atmosphere.

I was not able to check out the gym or the pool. Restaurant food was so-so (breakfast and lunch only).

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjkathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhote, General Manager at The Westin Harbour Castle, Toronto, responded to this review, 6 October 2011
Dear Trip Advisor Member,

Your feedback is greatly appreciated - thank you for sharing.

It is always our desire to exceed our guests expectations and when that does not happen we ask ourselves "what could we have done to make their experience a better one". Would it be okay with you if we continued this dialogue about the food options and your overall experience? If so, please connect with me directly.

Once again, thank you for taking the time to let us know how we made you feel.

Best Regards,
-Rekha Khote
General Manager
Westin Harbour Castle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Harbour Castle, Toronto

Property: The Westin Harbour Castle, Toronto
Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West , Harbourfront
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Toronto
#20 Luxury Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Harbour Castle, Toronto 4*
Number of rooms: 977
Official Description (provided by the hotel):
Experience the perfect blend of relaxation, renewal, and modern comfort at The Westin Harbour Castle, Toronto. You'll find our hotel on the revitalized waterfront, just steps away from the Downtown Core via the PATH, Toronto’s underground covered walkway. The city's lively theatre and entertainment districts are just steps away, as are the Air Canada Centre and other famous attractions. Our CAA/AAA Four Diamond hotel welcomes you with beautifully designed accommodations featuring large workspaces, high-speed Internet access, and our legendary Westin Heavenly® Bed. Some of our hotel rooms also boast incredible views of Lake Ontario. Stop by one of our several outstanding restaurants for a delicious, healthful meal - or refresh with a dip in our indoor pool. Meetings and events are inspired occasions in our adaptable venues, including the spectacular Metropolitan Ballroom - the largest hotel ballroom in Canada. And our prime waterfront location enables you to explore the best of the downtown area with ease - from Rogers Centre to the CN Tower and Ripley's Aquarium. s attractions. ... more   less 
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
The Westin Harbour Castle
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto

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