This hotel meets Westin's high standards. The Westin Heavenly beds and linens are luxurious. The location at the Toronto Ferry Terminal, in which ferries run to Toronto Island. The hotel is a short walk to Old Town, the downtown core, near public transportation and Gray Line and other city tour buses stop on the street near the lobby. I would recommend the hotel to others and I would stay here again. It is a massive hotel (900 rooms) and has an attached conference facility.
Now my gripes: I agree with other reviewers regarding the Green Initiative. The sign stated by opting in, linens would not be changed. I assumed this meant sheets but reality was the room was not cleaned. It appears housekeeping did not enter the room. Also, wifi is available in room for an considerable fee. However, I attended a conference and when I asked about wifi, I was told all costs would be reimbursed at check-out. If attending a conference, ASK ABOUT WIFI! Lastly, I wanted to book a daytrip to Niagara Falls. I knew there were a number of tour operators in Toronto so I asked the Concierge Mike for a recommendation. He only recommend one operator in which the hotel is affiliated and when the departure time did not work for me (8:15am) he had no other options. Lame. Even though there is a Gray Line stop outside the hotel, the concierge would not offer Gray Line as an option. Lastly, a local beer ordered in the bar was $9CAD for a pint.
- Official Description (provided by the hotel):
- Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more less
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- Also Known As:
- Westin Harbour Castle Hotel Toronto
- Westin Hotel Toronto
- Westin Toronto
- Westin Harbor Castle Hotel Toronto
- Toronto Westin
- Westin Harbour Castle Toronto