Decent hotel but rooms could be updated-stayed in the north tower. Staff was super friendly especially check in at the SPG gold member desk with David. Service was sketchy in the bar area- I ordered a grey goose with lemonade and it came with the vodka in a rock glass and another tall glass filled with the lemonade. I only used half the lemonade so I asked for another grey goose only and it came in a shot glass. When I dumped it in the rock glass it wasn't as much vodka as my first drink which I found odd but was more confused when the bill came and she charged me $11 each for the vodka lemonade as well as the single shot of grey goose. My bad for not questioning it but it was a long day of travel and didn't really think about until the next day and felt ripped off. Valet was not very friendly either. We rented a car from Avis at the airport for a day but wanted to return it same day as not to pay the $45 overnight parking fee from the hotel but the directions from the hotel were not clear for the Avis downtown. Unfortunately we do not have cell service in Canada so that added to the frustration.
This hotel is a five minute walk to the Union Station which was our main draw to this hotel as well as our gold member status. We found Toronto not to be well marked with street names as well as the Union Station not being labeled well...was a challenge finding VIA Rail.
Wifi worked in our room the first night but was spotty in the lobby. Our second morning it didn't work in the room or the lobby. Very frustrating!
- Official Description (provided by the hotel):
- Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more less
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- Also Known As:
- Westin Harbour Castle Hotel Toronto
- Westin Hotel Toronto
- Westin Toronto
- Westin Harbor Castle Hotel Toronto
- Toronto Westin
- Westin Harbour Castle Toronto