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“Decent property in a great location”
Review of Hilton Toronto

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Hilton Toronto
Ranked #35 of 136 Hotels in Toronto
Certificate of Excellence
Calgary, Canada
Level Contributor
99 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Decent property in a great location”
Reviewed 13 November 2013

The Toronto Hilton is in a great central location and is a full service, very decent hotel, with very large rooms and adequate sized but comfortably equipped bathrooms. Nothing remarkable either way, but clean, functional and convenient. Unless you like an extreme steakhouse, I would avoid the expensive Ruths Chris in the basement. However the bar and coffee shop are excellent on the lobby level

Room Tip: Roomambient lighting is a little inadequate for working. Ask for a room with good light
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichaelBroadhurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 23 November 2013
Dear Micheal,
Thank you for your valuable feedback! We hope to see you again soon!
Regards,
Beth Osborne, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (520)
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English first
Toronto, Canada
1 review
Reviewed 13 November 2013

Very comfy and tidy hotel in the centre of Toronto. Very easy to get about. Good Wifi and biz centre. If you are attending a conference at the near by centre then this is ideally placed for your stay with many bars and good restaurants within walking distance or a short cab ride.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 23 November 2013
Dear Graham,
Thank you for sharing your review with us!
Regards,
Beth Osborne, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marietta, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 November 2013

Excellent location, nice hotel, with a Ruth's Chris steakhouse onsite. The room was clean and quiet. The staff was helpful. Breakfast was a bit pricey, but this is the norm for a business hotel. I enjoyed the stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David P R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 13 November 2013
Dear David,
We are happy to hear that your stay was great! See you again soon!
Beth Osborne, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013 via mobile

I've literally just checked in. I'm a diamond member and stay in Hilton's across the globe. Check in was very underwhelming. Asked if I'd been given an upgrade for my diamond status. Was told I'm in an executive room. Advised that I'd paid for the executive room. Was told that was as good as it gets. Funny that when you see other reviews on here and people upgraded to a suite....... Get to my room and the clock is an hour fast and can't be changed. Room is average at best. Couple of bottles of complimentary water. That's it. Makes me wonder why I bothered to stay here. If I go anywhere else with Hilton it's upgrades, bottle of wine etc etc. absolutely nothing here. Not even anything in the mini bar. Maybe I'm spoilt being from Europe but I've stayed in New Zealand, Australia, Russia etc etc and this is the worst yet. Obviously loyalty doesn't mean anything over here. Not even a welcome letter. I see other reviewers getting champagne and strawberries....... I turned up in the taxi. Bellhops stayed in the foyer, didn't offer to help, no welcome. Makes me wonder what I'm doing wrong.

Stayed November 2013, travelled on business
Helpful?
1 Thank Ukefc01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 13 November 2013
Dear Ukefc01,
We are so sorry to hear that you had a disappointing experience during your recent stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected and your feedback will help us to better deliver this brand promise moving forward. Guest satisfaction is very important to us and we try hard to make sure all of our guests especially our valued HHonors members have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again should you return to our area in the future.
Best Regards,
Beth Osborne, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
75 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 November 2013

This hotel is perfectly located in downtown toronto, a 10 minute walk from the university area and 10 minutes in the other direction to the lakeshore area. Although the decor is dated it is well kept and the staff are consistently very friendly and professional.

The exec lounge is large with stunning views from the 32nd floor (see photos).

All in all it meets the expected Hilton standard and is good value relative to the high quality product. I would not hesitate to return when in Toronto.

Stayed November 2013, travelled on business
Helpful?
Thank abracadabra007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 13 November 2013
Dear abracadabra007,
Thank you for writing about our hotel on Trip Advisor! I am glad that you enjoyed your stay with us!
Regards,
Beth Osborne, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milverton, Canada
1 review
Reviewed 10 November 2013

My wife and I wanted to do something special for our anniversary and decided to go to Toronto for the weekend. We chose to stay at the Hilton Downtown based on previous great experiences. We had just checking in and got to our room when we received a call from home that our daughter had gone into labour! So we packed back up and had to head home. We told the staff on the main desk what was happening, they were awesome and excited for us and cancelled all the billings! We made it home in time to welcome our first grandchild into our family and 3 weeks later called back to the Hilton to try once again for our special trip. We were transferred to the manager that gave us a special discounted rate and an upgrade in our room! He also suggested that they would like to add a special surprise after we arrived. The first evening we arrived back to our room to a bottle of champagne and chocolate dipped strawberries! We were treated royally for the 2 days we were there! My wife and I would highly recommend Hilton's from our past great experiences, but the Toronto Downtown location, the management and staff are simply incredible and for us went above and beyond all expectations! Well done everyone, you made us feel very very special. Thank you!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Darrell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 11 November 2013
Dear Darrell,
We are all very glad you had a great experience with us! Congratulations on your new grandchild!
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 November 2013

Has everything you need, right downtown Toronto, walking distance for all theatres, restaurants, opera, ballet and subway. Great staff, rooms are clean and beautiful. Nice relaxing atmosphere in the huge lobby.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 11 November 2013
Dear Catherine,
So glad to hear you had a great stay! Thank you for your kind comments!
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Toronto

Property: Hilton Toronto
Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Toronto
#30 Romantic Hotel in Toronto
#31 Family Hotel in Toronto
#34 Business Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

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