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“Excellent All Around”
5 of 5 bubbles Review of Hilton Toronto

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Hilton Toronto
Ranked #33 of 132 Hotels in Toronto
Certificate of Excellence
London, Canada
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent All Around”
5 of 5 bubbles Reviewed 31 March 2014 via mobile

This was our third stay in the past 3 months and each visit we were extremely pleased with the service we received and the quality of the hotel rooms and amenities. The executive lounge has a wonderful view of the city and a nice selection of food. This is the hotel we will continue stay for future visits to Toronto.

Stayed March 2014, travelled as a couple
Helpful?
Thank Vichr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 8 April 2014
Dear Vichr:
Thank you for reviewing Hilton Toronto! I am glad that your experience with our service has been consistent! Soon you will be able to enjoy our fabulous patio deck!
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,920 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (511)
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English first
Malvern, United Kingdom
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

Somewhere in the upper reaches of the Hilton organisation, there must be someone who is responsible for consistency, or brand image, or something. You have to hope so, although sometimes the chain's hotels make you wonder...anyway, if there is such a person, go look at your property in downtown Toronto. Do this. Everywhere. Please.

This is a very good hotel. Great location, Staff who aren't just friendly (hey, this is Canada) but competent and knowledgeable. My room was splendid - great view over the city.

Excellent Executive lounge and business facilities - including good breakfast and snacks and a well stocked mini-bar. I ate in the steak house - really nice (if a tad expensive).

Very adequate wifi - around 3-4 Mbps.

I really can't think of anything critical to write...highly recommended.

Room Tip: Go above floor 22 to see over most of the nearby buildings.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 8 April 2014
Dear Philip S:
Thank you for the kind words! I am happy to hear that our team takes good care of you when you visit! We hope to see you again very soon!
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
107 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

I stayed at the Hilton for a conference. The rooms are fairly standard and comparable to other Hiltons and the bed was comfortable. The decor was rather tired though and I missed not having a fridge in the room. The hotel is in a good location for the CBD and the airport shuttle bus drops off near the Sheraton (which is just across the road).

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danco28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 8 April 2014
Dear danco28:
Thank you for visiting Hilton Toronto! I am pleased to inform you that we will be renovating 7 of our guest room floors starting in June. The project will be complete by September 1st.
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia, Canada
2 reviews
3 of 5 bubbles Reviewed 29 March 2014

My stay was good. Rooms clean and staff nice. Bellhops are socially challenged sometimes. One of the staff did not load one of my bags into my car, and after speaking with Zula, she sent it to me for free, and gave me the same low rate upon my return stay. If you need a central location in the financial district, pick this hotel. Staff are generally very good and super accommodating.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Norman L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 8 April 2014
Dear Norman,
Thanks for your review! I apologize that our bellman left behind your bag, but glad to know that you received it quickly. I will share your comments with them so that we may improve our services.
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
5 of 5 bubbles Reviewed 28 March 2014

This is a really nice hotel with great service. The location is fab, right in the city, and the attractions are in walking distance. The breakfast is really tasty but it's best to get it as part of the package as it is quite expensive otherwise. It's up there with one of the best Hilton's I've stayed at.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Geraldine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 8 April 2014
Dear Geraldine,
There's nothing like a good breakfast in the morning! I am glad that you enjoyed your stay at Hilton Toronto!
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bobcaygeon, Canada
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

Recently stayed at the Toronto Hilton choosing the Romance Package - 30th floor great view of City Hall, Queens Park and west Toronto - a chilled bottle of sparkling wine - strawberries dipped in chocolate - king sized bed - buffet breakfast and late check out - also gym and indoor/ outdoor pool with sauna . . All for under $200cdn. Steps to the subway, Eaton Centre a five minute walk, three restaurants within the hotel complex including a lively Irish pub. One of the best locations in the city and excellent value for the price. The hotel staff are exceptional - my wife and I were personally greeted by staff who had not seen us for almost a year! We will definitely return to the Hilton.

Room Tip: Some rooms offer a southern city view at a premium but there are many buildings between the hotel an...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gord B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 8 April 2014
Dear Gord,
Great to hear we are taking good care of you! Hope you come back soom and enjoy our beautiful pool deck!
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
206 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 bubbles Reviewed 22 March 2014

This is a wonderful hotel in a great location, downtown Toronto. Rooms are clean, bright and fresh. Staff go out of their way to be helpful and location in the city is amazing. We can walk to events and sporting venues. We keep going back.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYYZ, Manager at Hilton Toronto, responded to this review, 8 April 2014
Dear Becky!
Thank you for your review! We are so happy to hear you enjoy our hotel! See you soon!
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Toronto

Property: Hilton Toronto
Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Toronto
#30 Romantic Hotel in Toronto
#31 Family Hotel in Toronto
#34 Business Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

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