I've been a loyal member of hilton and I was disappointed. I paid 290 CAD / night and did get a decent floor (26) and big room with great view. No complaints about that.
But when I asked about free breakfast (for my gold hhonors membership), the front desk rejected me the first time. After I politely contested, he gave me two vouchers. That's a bit frustrating but OK.
Next day I went to get the breakfast, I was told I should go to the executive lounge. But when I reach the lounge I couldn't open the door (b/c I didn't stay in the exec. floor obviously). I've been treated like I am trying to cheat my way into the lounge, and then I was told to go to the restaurant at the lobby. Anyways long story short, I finally got my "basic cold no buffet" free breakfast after multiple trips up and down with a hungry stomach. I really don't care about paying the breakfast but was annoyed by the inconsistent and confusing hhonor and hotel policies.
Next is the room: it's big and it got nice night view. I was warned there will be renovation work in the same floor in the mid-day and I was okay to still take that room. But it started around 8am! Okay I was about to leave for my conference.
But then I couldn't find a safe in the room and I've to call front desk again and wait for it.
Fine I started to get dressed and notice a big piece of wall-paper peeled off in the closet...
All these added up I felt 290 CAD/night was not worth it. This by comparison is the worst hilton I've stayed.
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- Also Known As:
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- Hilton Hotel Toronto
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