This has been a long time coming. I would like to thank Jason I believe he's one of the many supervisors... for his attentiveness. The first time we stayed was December 3rd:) test run - not good! We made many attempts to contact the GM asst to no avail! I spoke with Jason and once again the rest is history! We came back as we were booked in advance for New Years Eve King Tut package and had a fabulous time! What a difference. It's really sad though one has to complain to get the service one deserves. Well lets start this magnificent experience.
The room - upgraded! I'm sure thanks to Jason! Beautiful! We did assume with New Years it was going to be noisey and sure it was but it was because we had a whining baby and two youngins in the room next to us! For the most of the night you could hear one child yelling karate moves Hiiiiiiiyaaaaa redundantly! We went to Nathan Phillips Square and when we got back around 1230pm the child was still Hiyaaaaing! I thought I was going to be awaken the next morning to that....surprisingly I think we were up before the family next to us! Thankfullly! Also, when we returned from our dinner we observed cheese, crackers and a bottle of Vosse water in our room! I don't know if everyone got this but it sure did make us feel good about coming back! Jason really took care of us and I'm very grateful for that. There was one thing we found gross but didn't complain because the good outwayed the bad:) something sticky on the surface of the granite countertop above the mini fridge! Not sure what this was but it wasn't from us. Oh ya, the body lotion in our bathroom was open and appeared used so I asked housekeeping for a couple on our way back from the pool, which needs renovating! If it weren't for jason I don't believe this hotel would have much else to offer in the way of service. He gets r done! Thank you and because of you Jason we may just return. I've noted from previous reviews Jason appears a lot....maybe the hotel GM should take this into account give the guy a promotion or even a raise. He definitely stands by the Hilton name! When I first saw the GM respond to all the reviews I thought it was a nice touch....now I see it's all just a charade! I did exactly as he said to do and it didn't happen! Like I said jason got r done!!!
Restaurant in HIlton- King Tut packages including dinner is a set menu! Mainly consisting of apple infused something however the supervisor tried his best to be accomodating! I surprised myself and found dinner enjoyable. Breakfast no omellet station-bummer- but there was a good variety. If you stay at the Hilton and plan on eating breakfast at the Hilton Restaurant I highly recommend getting breakfast included. It is pricey!
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