The main reason I decided on the Hilton was because they offered smoking rooms, a rarity in the area. After having read several posts and having made some inquiries, it was accepted that such rooms were not renovated. I was perfectly fine with this. When I arrived at the hotel, my request for a smoking room was granted and I was assigned room 1511. To be honest, the room furnishings were much better than what I expected. There were of course signs of stains and wear and tear, but since I knew what I was getting into, I didn’t mind. Indeed, the bed, lounge chair, ergonomic chair and TV were all modern. I did however notice that there was construction going on outside and there was a horrible noise each time one of my neighbours went to the bathroom so I went downstairs and asked if I could be switched. I also asked if I would be able to pay a certain supplement to enjoy the privileges of the executive lounge. Craig (I believe that was his name) was extremely helpful and accommodating. He assigned me room 1508 on the other side of the building and was able to negotiate a good deal for me on the access to the executive lounge with internet privileges.
I went to the next room which looked more or less the same as the other and happily there was no noise. Nevertheless, the stench from stale smoke was suffocating and intolerable and I say this as a smoker. Unfortunately, the windows at this hotel do not open up. I tried to work through it but after an hour I decided I could not. I telephoned to see if I could pay for a full upgrade to an executive room which are all non-smoking. Mark Bean handled my request with empathy and professionalism and I was extremely impressed. He had a new set of keys sent up.
Upon entering room 3104, I must admit I was a tad underwhelmed. Taken in isolation, the room is nice but what struck me as odd was that excepting 2 free small bottles of water and a different style of bathroom, the executive room was identical to the regular room. Bathrobes are supposed to be in the room, but there were none, I had to call. It was rather funny actually since when I asked for a robe, the woman told me they are only for guests in executive rooms and then she had to go check to see if I was actually in one! I was a little disappointed because from my experience with upgraded rooms, the amenities are usually substantially different which is why, inter alia, people pay the extra fee. Indeed, other reviews on this site mention bathrooms with glass enclosures and whatnot; perhaps I got a room which had yet to be updated. Happily however, the room was clean, much more so than the previous 2 rooms, and smelled fresh.
The executive lounge also I must admit was somewhat disappointing. Not in terms of the style or layout which is brilliant, but in terms of what is offered. Perhaps I am being inherently unfair because I can only compare this one to the beautiful and brand new lounge at the Hilton Lac Leamy in Gatineau, but I noticed that whereas in the latter, non-alcoholic drinks are available free all day, in this lounge they were only available after 5. Also, the quality of the hors d’oeuvres in my view were somewhat lacking, but again, this could be a result of unfair comparison. I must say however I did thoroughly enjoy bumping into the Chief Justice of our Supreme Court in the lounge; as a law student, I found it rather neat. Breakfast was good. Also, Jim was extremely helpful and kind.
Room service was not of particularly good quality and the price was outrageous. 12$ for a tasteless caesar salad? 10$ for a tiny bowl of soup? 5$ for a soda (It is my understanding that the price was once upon a time 10$ per soda!)? I didn’t actually order any drinks, I just found the menu price laughable. This was all ridiculous and I say this taking into account the fact that this is a centrally located hotel. Indeed, if the quality of the food were better, I would not complain as much but frankly, I’ve had better room service at random Holiday Inns. The room service at this hotel is not up to a 4 star property standard.
Also, it seems like the Hilton chain of hotels is rather behind the times when it comes to offering WIFI in rooms, although they do offer WIFI in the lounge and lobby. Again, whereas 3 star chains such as Hampton Inns and Holiday Inns offer it, Hiltons only seem to offer wired connections. A minor inconvenience to be sure, but still something of note.
All in all, I would rate this hotel 5 for service and 3 for everything else averaging a grand total of 4.
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- Also Known As:
- Hilton Toronto Hotel Toronto
- Hilton Hotel Toronto
- Toronto Hilton Hotel