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“Great Location!”

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Toronto Marriott Downtown Eaton Centre Hotel
Ranked #28 of 136 Hotels in Toronto
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great Location!”
Reviewed 1 July 2014

This was a very nice hotel centered right in the middle of all the Downtown Toronto action!! Our room was very spacious, clean and modern. The huge Eaton Centre mall is just steps away as well.

The only draw back for this hotel would be that they do not offer breakfast and parking. Be careful when using the underground public parking garage next door it is a maze to find your way out of!!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2cmoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
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New York City, New York
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 June 2014

Recent stay was lovely. The room, the bed, the location in walking distance to all of the business and pleasure we needed... But it's the staff that stand out as special! ...from the first person we met at the desk, to the last (parking attendant who was so friendly and helpful when we accidentally left our key/ability to get out of the parking garage) ...but the special moment was when we randomly saw a doorman offer to take pictures of a Mom and her children. Friendly!

Only downside... I am never a fan of wifi that costs.

  • Stayed June 2014, travelled as a couple
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    • Location
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    • Cleanliness
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Helpful?
1 Thank 695Travel_girl75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review, 1 July 2014
Thank you for sharing your experience with us. We always appreciate when a guest shares their special moments. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas, United States
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 June 2014

When you spend as many nights every year in a Marriott, you come to expect certain things...and unfortunately take some things for granted. So I was pleasantly surprised when I checked into this Marriott. Nothing special about the physical plant, the room was spacious and nice. The Fitness Center was a little bigger than some and was equipped with barbells as well as machines and dumbbells. All of the things I expect when I come to any Marriott. What really stood out was the service. From the check in to check out everyone was warm and friendly and so very helpful. The concierge, both in the evening and in the morning were fantastic. I witnessed them going out of there way for a couple of guests and was very impressed. I was only there for one night but certainly look forward to returning to both Toronto and this Marriott.

Room Tip: I prefer a room at the end of the hallway well away from the elevators. Less traffic and noise.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
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Helpful?
2 Thank Douglas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review, 1 July 2014
Thank you for the great comments! We are so happy to hear you enjoyed our concierge lounge, and will be sure to pass along your kind words to the rest of our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 June 2014

The main attraction of this hotel is the location! This would be the ideal hotel for tourists. But being in central Toronto means the price is quite a bit. It was worth it as the rooms were clean and comfortable, the staff were friendly, and it was within walking distance to the mall and some good restaurants. Enjoyed our stay!

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Ashlynn_SM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granby, Connecticut
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 June 2014

Stayed here many times. Rooms are spacious and corner rooms have u I questions corners which make for great views. Buffet breakfast is excellent. The best I have had at any marriott. Location is great and area is very vibrant and safe for walking AL all hours

Room Tip: Ask for a corner room
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  • Stayed February 2014, travelled on business
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Helpful?
1 Thank ledgeroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 June 2014

I chose this hotel because it is my first visit to Toronto and I wanted stay somewhere central. In terms of location, then this hotel is great. It is right in the heart of downtown Toronto and next door to the major mall of Eaton Centre. So shops, and a great food court are right next door. It is also next to Dundas Square and there are many shops and eateries just a few steps away. The subway is also there, and so is the PATH (underground shopping tunnels).

So I really liked the hotel for its location.

However, the room is average, nothing fancy. They do not provide complimentary bottled water, but the room also did not have a minibar (I was very surprised!) nor a kettle to boil water. Perhaps Canadians drink straight from the tap, but as a foreign visitor, I wasn't so comfortable doing so. I do understand if they choose not to provide complimentary bottled water, but then they should at least provide a kettle or a minibar. When I enquired about the minibar, I was told that it is only available upon request. This is my first experience (and I travel quite frequently) at a good-class business hotel where there is no minibar.

The amenities are also limited - again, surprising for a good-class business hotel. No shower cap, no cotton buds, no bedroom slippers. (I can't recall if they provided bathrobes or not).

A strange thing happened when I checked in -- the room I was assigned to did not exist!! The bellboy and I walked up and down looking for the room, but there was no such room number. I asked the bellboy to call down to the Front Desk to check, and he was given a different room number. I asked the bellboy if he was 100% sure that was my room, as I didn't want anyone trying to enter my room while I'm was in it!

The staff at the hotel were very good. Good service, friendly, helpful.

  • Stayed June 2014, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank MunkyMama68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review, 26 June 2014
Thanks for taking the time to offer your feedback as it pertains to your last stay with us.

Thank you for recognizing our Hosts for the servcie that they provided to you.

In order for us to better prepare for future stays please email me your personal details at frank.strippoli@marriott.com and I will update your guest profile.

I am sorry that we did not meet your expectations this trip and truly hope that we will be given an opportunity to make it up to you in the future.

Best,
frank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2014

Most Marriotts are pretty predictable (which is a good thing), but the service at this location is a step above. Reservation desk, bell captain, front desk all super friendly. The concierge level is off lobby (a little different than most marriotts) but the service there was superlative - the elder lady helping with breakfast in mornings was very friendly. Location is outstanding - adjacent to Eaton Centre. Also needed a rollaway bed in a tight quarters - front desk was able to help. Only minus would be a very tiny pool/jacuzzi area (skip it) and the walkway to eaton centre closed (not a big deal - but not clearly marked). Would stay again

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rene A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Toronto Marriott Downtown Eaton Centre Hotel

Property: Toronto Marriott Downtown Eaton Centre Hotel
Address: 525 Bay St, Toronto, Ontario M5G 2L2, Canada
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Toronto
#20 Luxury Hotel in Toronto
#24 Family Hotel in Toronto
#31 Business Hotel in Toronto
#32 Romantic Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Toronto Marriott Downtown Eaton Centre Hotel 4*
Number of rooms: 461
Official Description (provided by the hotel):
Welcome to Toronto Marriott Downtown Eaton Centre Hotel! Our upscale downtown Toronto hotel offers spacious guest suites and hi-tech meeting rooms for the business traveller. With free Wi-Fi in our public areas and an array of family vacation packages available, plus more services and amenities to make your stay an enjoyable one, we are a top choice among all Toronto hotels. Travellers looking for Toronoto Downtown hotels will find that Toronto Marriott Downtown Eaton Centre Hotel is ideal. We sit near famous attractions in the downtown area, such as CN Tower, Eaton Centre, and the Hockey Hall of Fame. We offer stylish and feature-rich accommodations, including thoughtfully designed guest rooms with modern amenities. Whether you are staying in Toronto to work or play, you will find that our Toronto hotel provides everything you need for a pleasant and productive experience. ... more   less 
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Also Known As:
Marriott Toronto
Toronto Marriott

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