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“A decent stay for a short business trip”

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Toronto Marriott Downtown Eaton Centre Hotel
Ranked #29 of 136 Hotels in Toronto
Certificate of Excellence
GreenLeadersPlatinum level
Great Midwest
Level 6 Contributor
244 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
“A decent stay for a short business trip”
Reviewed 10 July 2014

I stayed here 1 night for a short business trip on July 8, 2014. This place is a decent business hotel however I did see a few tourist staying here. The hotel is fine and the lobby is good with full valet parking and bell staff. I was quickly checked into my room by the desk staff and nicely greeted and soon doing my work. Upon entering my room I found it clean, neat, and tidy. The rooms are starting to show their age and need some freshening up. The towels are a bit thin and cheap but the linens and pillows were decent. Wallpaper was starting to peel away from the bathroom walls and the tub and counter pretty well aged. The hotel and room provided everything I needed. I did use the pool and hot tub and found it to be clean. In the morning the buffet breakfast was very nice and had just about anything one could want. Note the hotel is just a few short steps away from the Eaton Centre indoor shopping mall and you can walk to a lot of places from this hotel and the location is good. I would stay here again for a short trip but if I were traveling for leisure with the family I would opt for the Ritz Carlton Toronto.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank caymankid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, Director of Operations at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review, 11 July 2014
Thank you for taking the time to detail your overall experience and I appreciate all the great comments pertaining to the individual interaction you had with our team. The feedback on some the defiencies will help us improve the overall appearance. Thank you for your loyalty and hope to see you back in our hotel in the near future.
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Traveller tips help you choose the right room.   Room tips (229)
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London, United Kingdom
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 July 2014

Lovely chap behind the bar who looked after us the first night. Breakfast staff were a plenty and very helpful/attentive. All round the staff were very nice. Rooms average but clean. Food/breakfast good. A full length mirror in the rooms would have been helpful. Great location to visit the Eaton centre shopping centre

  • Stayed July 2014, travelled on business
    • Value
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Helpful?
1 Thank Angela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, Director of Operations at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review, 9 July 2014
Angela - thanks for taking the time to highlight the wonderful service you experienced while staying at our hotel, great to hear that our employees were engaging. We have recently installed a full length mirror in every guest room closet . Hope to see you back in the hotel next time you visit Toronto.
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Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2014

Everytime I visit downtown Toronto I stay here. I work at a Marriott property myself, and I expect the same service when staying at other properties. However, the last time I stayed here not all of staff was as hospitable as expected. Paulina, and the valet staff were amazing!

  • Stayed July 2014, travelled with friends
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Helpful?
2 Thank I9732MVSteph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stittsville, Canada
Level 6 Contributor
217 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 3 July 2014

Despite the name, this hotel is not attached to the Eaton Centre - which was my first mistake as I walked around the mall trying to find the lobby at first. It’s only a short walk away, however - which is great for anyone looking to make a shopping trip. It is not connected to the underground city though, so you will have to go outside during winter or when it’s raining.

Checkin was very smooth, as I’d used the mobile check-in tool. Staff were friendly, and quickly handed me my preset room keys - after a quick change to a late checkout. My room was a good size, although the hotel doesn’t have the height to provide scenic views of Toronto. It still felt very comfortable though, with plenty of space.

The lounge was right off the lobby, but had several tables and hot snack options in the evening. The one quirk was breakfast - breakfast was not served in the lounge; instead you have to leave and go to the restaurant, mention that you have lounge access, and choose your meal. Then walk back to the lounge, jungle with your room key and food, and pull open the door. Not the most ideal process for top tier members.

The gym on the top floor has large glass windows, with the cardio equipment facing out - great to have a view when working out.

A comfortable hotel, however I have other top choices for staying in Toronto downtown.

  • Stayed October 2013, travelled on business
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Helpful?
2 Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverley, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 July 2014

A wonderful hotel right in the centre of Toronto. Not cheap but well worth the money. Room spacious and very clean. Beds comfortable. We could not fault the staff who were fantastic. Helpful and curtious but not stuffy. Breakfast was included in our deal. Help yourself buffet and all you can eat. In all we could not fault this hotel. Can also recommend the sightseeing open topped bus. The ticket is open for 3 days and includes a boat trip to Toronto Island and round the harbour. All in all a memorable viist.

Room Tip: We were on the third floor with a view of offices and air con units. This did not bother us as we we...
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 July 2014

This was a very nice hotel centered right in the middle of all the Downtown Toronto action!! Our room was very spacious, clean and modern. The huge Eaton Centre mall is just steps away as well.

The only draw back for this hotel would be that they do not offer breakfast and parking. Be careful when using the underground public parking garage next door it is a maze to find your way out of!!

  • Stayed March 2014, travelled with friends
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Helpful?
Thank 2cmoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 June 2014

Recent stay was lovely. The room, the bed, the location in walking distance to all of the business and pleasure we needed... But it's the staff that stand out as special! ...from the first person we met at the desk, to the last (parking attendant who was so friendly and helpful when we accidentally left our key/ability to get out of the parking garage) ...but the special moment was when we randomly saw a doorman offer to take pictures of a Mom and her children. Friendly!

Only downside... I am never a fan of wifi that costs.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank 695Travel_girl75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review, 1 July 2014
Thank you for sharing your experience with us. We always appreciate when a guest shares their special moments. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Toronto Marriott Downtown Eaton Centre Hotel

Property: Toronto Marriott Downtown Eaton Centre Hotel
Address: 525 Bay St, Toronto, Ontario M5G 2L2, Canada
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Toronto
#20 Luxury Hotel in Toronto
#24 Family Hotel in Toronto
#31 Business Hotel in Toronto
#32 Romantic Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Toronto Marriott Downtown Eaton Centre Hotel 4*
Number of rooms: 461
Official Description (provided by the hotel):
Welcome to Toronto Marriott Downtown Eaton Centre Hotel! Our upscale downtown Toronto hotel offers spacious guest suites and hi-tech meeting rooms for the business traveller. With free Wi-Fi in our public areas and an array of family vacation packages available, plus more services and amenities to make your stay an enjoyable one, we are a top choice among all Toronto hotels. Travellers looking for Toronoto Downtown hotels will find that Toronto Marriott Downtown Eaton Centre Hotel is ideal. We sit near famous attractions in the downtown area, such as CN Tower, Eaton Centre, and the Hockey Hall of Fame. We offer stylish and feature-rich accommodations, including thoughtfully designed guest rooms with modern amenities. Whether you are staying in Toronto to work or play, you will find that our Toronto hotel provides everything you need for a pleasant and productive experience. ... more   less 
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Also Known As:
Marriott Toronto
Toronto Marriott

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